Dylan Oaks Arvostelua 

Today I got a 3cm Letter Bar Necklace in Gold for my wife on our anniversary (She was with me selecting the necklace) . The item is great however after paying for it, I noticed a promotional advertisement stating to be able to get a set of earring for free if your purchase was above €89 at the till which the staff never mentioned. I was never told about this offer by staff. I did turn around and talk to my wife while we were still in the shop, and I mentioned to her and ask her to get a set of earrings so we could be above the €89 and get the free set also. There was not event 3 minutes elapsed without having leaving the shop when I turned around and ask the same person who attended us if we could by the new set of earrings and them get the free earrings announced on the promotion. She must be very concerned for her commission because she said NOT, I have to make another purchase of €90 event that 3 minutes before I spend €44 to get the promotion. I would have understood if I would have gone and comeback at a later day or hour after but we were 3 minutes and still inside the shop. This was very disappointing to the point that we did not buy the second set of €65 earrings and to the point that I don’t think that I would ever come back there due to this treatment. I am posting this communication on Google reviews so people know that your staff is more concerned about commissions than happy and potentially returning customers. Seriously 3 minutes and not event leave the shop…also, when we got the first item we never got communicated about this promotion.

Beautiful. Quick delivery. Very happy with the piece I received

Visited the Belfast store to purchase an engraved bar silver necklace for my DIL following my grandsons birth. Got 2 names on, lovely packaging etc. She took it out of the box and after 30 minutes of wearing the chain snapped. Very very fine chain and quality is not what I expected. I got a refund - but involved travelling to the store again. Sales assistant offered to repair but when I raised how it snapped within a few moments of putting it on, she suggested it was a very delicate necklace. Improve the quality of the chain - the products are lovely, but don't think they warrant the price tag.

This is thr second time I've ordered from Dylan jewellery. The qualify of this jewellery is gab. I wear these chains all the time and get complements on then when I do wear them

Ordered a necklace and bracelet set in size m/l as I prefer a longer chain. Set arrived and the bracelet was a perfect fit but the chain just about closed so I emailed them enquiring if they had sent me the wrong size chain but NO the set comes with a m/l size bracelet but just a standard/very small chain. No return post envelope or sticker with address supplied to return and not very helpful customer service. Left now with the cost of delivery on purchase and cost of sending back….

This is the 3rd time I have bought from Dyaln Oaks other 2 time were gift purchases that looked amazing when they arrived so this time I decided to treat myself. Absolutely beautiful pieces, engraving is extremly well done I love my 2 necklaces. I wear both together and they never tangle which I love. The night I ordered I was extremely sick in bed and thought I had spent enough for the beautiful free bracelet that was on offer but no I was a euro short, only me 🙄🤣 will continue to buy from here as gifts and probably treat myself again as they are a treasured piece.

I’ve been gifted 3 pairs of earrings since October of last year, 1 of them I had to return as the clicker was loose. Had them exchanged which was hassle free. However the clickers in the earrings are obviously poor quality because I’ve lost 1 of all 3 earrings. So I now have 3 mixed earrings because I’m missing the pairs.

I emailed in a complaint back in May and I never had a response. So disappointing as I have 2 of their letter name bars and love them. And I have 1 pair of rose gold earrings that luckily I still have.

Stay clear of the earrings.

This was my 2nd purchase from Dylan Oaks. When I made the order yesterday morning, I quickly realised that I had made a mistake for the engraving.. I messaged the instagram page and had a prompt response from Penny, who said she would have Caitlin fix it up for me.
It actually arrived this morning! 24hrs for a personalised item and for it to be delivered is insane! Also, the quality of the necklace is amazing! Thank you so much to Penny, Caitlin and all at Dylan Oaks!

Customer Care is without a doubt, 5 stars
Chloe is amazing. A friend tried to send a damaged necklace back to the company for repair, but there were issues with her post being delivered.

Chloe took the time to write a lovely email offering alternative options to my friend, and she was very understanding of the situation.
10/10 based on their customer care alone, I myself have been convinced to shop with them in the future

The item was delivered in time
Lovely quality
Only reason not 5 stars I placed the order then noticed there was a rose gold option.
Emailed straight away asking for the rose gold option
Dylan Oaks replied saying the would get in touch with the order department .
Nothing heard from them
The gold necklace arrived today
Frustrating.
But Nothing to be done .

Order a pair of ear rings for my wife for €50 and when they came they were tiny didn't not take them out of box or casing email straight away to return and refused the return due to hygiene they have not been taken out of case just very poor would not buy from here again

Cannot recommend Dylan Oaks customer service highly enough. Needed to lengthen my chain abd because I was far from their Dublin shop they asked me to send it to their Belfast address. They extended my chain and had it back very quickly. Didn't charge as a goodwill gesture. Definitely buy here again.

I purchased the gold name bar. Unfortunately the engraving on the bar is so fient, you would need a magnifying glass to read it

Update- I left a comment under a post on Dylan Oaks instagram, I posted the same comment as this review and they have removed it. Didn’t reach out or acknowledge it, just deleted it.

very poor quality bracelets, my mum got two welded bracelets and they broke, one within a day of purchase and the second within a month. They got no abuse. No help from Customer support, weeks to reply and generic answers. I Would not recommend

My boyfriend bought me the tennis bracelet for Christmas, the bracelet is stunning but unfortunately it catches onto everything! I have damged alot of clothing from it. It caught onto my jumpers also and had fluff between each diamond. Very unhappy about this product.

Bought a necklace in store over a year ago. Have worn it every day since and I love it. Unfortunately the clasp broke on it a few weeks ago. I contacted customer service and they were so helpful. I didn't have a receipt but that was not a problem. They asked me to send it off and they would repair it. I have just received my repaired necklace in the post in a lovely presentation box and am delighted. Have also ordered gifts for friends and jewellery for my bridesmaids and all are great quality.

They cancelled my order and then only partially refunded. I sent 3 emails which were ignored. I only received a full refund after raising a dispute through PayPal.

As a new customer, I am "over the moon" to have encountered such an elegant brand. My two necklaces "name tags" were truly beautiful, quiet elegance at every level. Quality is exquisite, shipping was impressive, it only took 48 hours for my items to be delivered, at such a busy time of the year for both Dylan Oaks and the Royal mail. The presentation boxes are a joy to open.
I am looking forward to making future purchases once the Christmas season is over and the "sold out items" are back in stock, most impressed.

Thank you Bea. Aka Saskia du Pretz

Ordered 2 initial chains as xmas gifts, states on the website express delivery within 3 days. I waited 4 days and emailed to see where my order was. Did not receive a reply in regards to my email but received another email off them to say 1 of the chains was being refunded. Had to then email them again to ask them to cancel the complete order which they did. I now have to wait 10 days for the money to be refunded which probably should not have been taken from my account until the goods were dispatched.

I would love to write a review of my order but 3 weeks after I ordered I have yet to receive an email of dispatch confirmation, never mind the actual product. I have emailed 7 times and visited the Belfast store and have no update on the status of my order. It’s simply atrocious the level of customer service. Paying over £120 for a product for this to happen is totally unacceptable.