A beautiful shop, once inside you just want to explore & the interesting items to peruse make it very enjoyable. There’s quality, style & fun here, somewhere I find something for myself and gifts for... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I recently bought Baton Rod Globe Pendant for a project in the centre of London unfortunately a bulb got smashed so we had to replace which was very straight forward and Isabelle was very helpful as w... Näytä lisää
The service Dyke & Dean provide can be described in one word - outstanding. I searched online stores globally, as far as search engines can reach, and D&D were the only store who had this particular i... Näytä lisää
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I stumbled upon this website whilst looking for a butter dish of all things as a gift. Fabulous enamel kitchen wear and lots of other interesting home products, very original. Excellent customer... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Dyke & Dean, we pride ourselves on our eclectic mix of homeware and lighting products. Founded in 2013 by Eddie Lloyd-Dyke and Oliver Dean in the historic town of Hastings, our store's focus is to fuse contemporary with traditional - old school qual...
Yhteystiedot
14 CLAREMONT, TN341HA, HASTINGS, Yhdistynyt kuningaskunta
- 01424 429202
- info@dykeanddean.com
- www.dykeanddean.com
4,8
Erinomainen
454 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I have received my beautiful opal…
I have received my beautiful opal lights and can't wait to get them installed. They are one of my favourite purchases for my house renovation.
29. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hi Sarah!
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order :)
We look forward to seeing you again!
All the best,
Dyke & Dean
TERRIBLE, NON EXISTENT AFTER CARE!
Received initial email, thanking for order.
Had no communication for <4 weeks, I called left a message - no response, called again to be told order was waiting for one item, which may be another 2 - 3 weeks!!!
Final item then required further chasing.
Would I use again - NEVER!!!
Terrible, non existent after care service.
27. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hello,
We would like to make it clear that we have repeatedly tried to resolve the situation for the customer. The item ordered was one which is made to order and therefore has a production lead time. We did everything possible to make the customer aware of this ( and it is mentioned in the product descriptions ).
No item on this order was delivered later than quoted at the time the order was placed, we feel that this review is not accurate.
Dyke & Dean
Black Swan Neck Outdoor Lighting.
Purchased 3 lovely Swan neck outdoor light fittings and the came within a few days.
They’re pretty unusual for this style of light as they can be easily converted to fit standard 20mm conduit.
The staff are very friendly and helped me with much needed advice before I made my order.
All in all a great experience and a lovely website.
27. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good afternoon Tim,
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order and the customer service team :)
We look forward to seeing you again!
Regards,
Dyke & Dean
arrived promptly and posted safely.
24. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good afternoon!
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order and the efficiency of the dispatch team :)
We look forward to seeing you in the future!
Kind regards,
Dyke & Dean
101% recommended.....simple as that
23. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hello Peter,
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order :)
We look forward to seeing you again soon!
Take care,
Dyke & Dean
I love my new basin
I love my new basin, love the style and quality. Delivery was very quick.
Only grumble was D&D’s reluctance to call back when you leave a message or to answer e-mails. I have taken a gamble and ordered anyway but would’ve liked to have a chat about a couple of queries
23. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hello Sheila,
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order :)
Please give us a call or email if you have any queries and someone should get back to you within 24 hours.
We look forward to seeing you in the future.
All the best,
Dyke & Dean
I finally bought some unique products…
I finally bought some unique products from Dyke and Dean after keeping a magazine clipping from the Guardian a couple of years ago. The ceramic designs , switches and lighting, are particularly lovely. I’m about to order two more ceramic light fittings as I’m so happy with the ones I have already.
21. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hi Heather,
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order and the products we have on offer :)
Thank you for your repeat custom and we hope to see you again in the future.
Take care,
Dyke & Dean
Some quirky items
Some quirky items, if you want something a bit different then try this company, wish I had the house (and money) for the radiogram thingy.
18. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good morning Cathryn,
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order and the products we have on offer :) We look forward to seeing you again!
Best,
Dyke & Dean
Excellent and rapid delivery of this elegant compact gold and cream switch
Excellent and rapid delivery of a stylish gold and cream switch needed to replace defective switch for an Italian glass and bronze table lamp. It was originally purchased at Aix-en-Provence 20 years ago. Finding the identical switch seemed like a miracle.
16. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good morning Antony,
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad we could help you finding an identical switch :)
We hope you are happy with your order, and hope to see you in future.
Warm regards,
Dyke & Dean
I opened the box to inspect my purchase…
I opened the box to inspect my purchase and the quality. I was happy with both and will continue to buy more products.
16. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good morning Cynette,
Thank you so much for your review of your experience with Dyke & Dean.
We are so glad you are happy with you order :) We look forward to seeing you again in the future!
Kind regards,
Dyke & Dean
Arrived quickly
Arrived quickly, all the products I bought were exactly as described and seem to be good quality
15. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hello,
Thank you for your review of Dyke & Dean.
We are so glad you are happy with you order and the speed of our dispatch team :)
We look forward to seeing you again soon!
All the best,
Dyke & Dean
Great communication
When a supply issue arose, very close alternatives were offered, & communication was immediate.
13. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good afternoon Andy,
Thank you for your lovely review, we are so glad you are satisfied with our customer service team. We do try and help where we can if issues arise.
We hope you enjoy your order and we hope to see you again in the future :)
Best,
Dyke & Dean
Vastaus yritykseltä DYKE & DEAN
Good afternoon Nik,
Thank you for your lovely review, we are so glad you are happy with your experience shopping with us.
We hope you enjoy your order and we hope to see you again in the future :)
Kind regards,
Dyke & Dean
was a great experience...much better…
was a great experience...much better than was expecting!
10. syyskuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hello,
Thank you for your review, we are so glad you are happy with your shopping experience with us.
We hope you enjoy your order and hope to see you again in the future :)
All the best,
Dyke & Dean
Great service and product
30. elokuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hi Gabrielle,
Thank you for your great review, we are so glad you are happy with your order and our service.
We hope to see you again soon :)
Take care,
Dyke & Dean
Excellent Service
And more importantly the quality of the supplied product, in this case Katy Paty switches, was as described....excellent. Thank you
28. elokuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good afternoon Colin,
Thank you for your lovely review, we are so glad you are happy with your order.
We hope to see you again in the future :)
Take care,
Dyke & Dean
Vastaus yritykseltä DYKE & DEAN
Hi Kathryn,
Thank you for your lovely review, we are so glad you are happy with our prices and speedy delivery service.
We hope you enjoy your order and we hope to see you again in the future :)
Take care,
Dyke & Dean
Quality of product
Quality of product. Ease of website, super smooth delivery - Dyke & Dean just deliver on all counts for me. Great range of products and I’ve repeated purchases several times as I’m so pleased with what I’ve received from them. Superb - Best, Martyn
25. elokuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good afternoon Martyn,
Thank you so much for your lovely review.
We are so glad you are happy with all of your orders you have placed. Thank you for being a repeat customer, we hope to see you again in the future :)
All the best,
Dyke & Dean
Worst Customer Service Ever: Order of Adico Chairs from Dyke and Dean
Order of Adico Chairs
I am afraid you only get one star as the service I received was absolutely appalling.
I understand delays caused by Brexit and Covid, but having been promised on two separate occasions that my delivery would definitely arrive on the dates that you gave me, in time for a very important event, my delivery did not arrive in time. It was not only the fact that my chairs did not arrive on the date promised, it was the fact that Dyke and Dean staff had no idea on how to find out where my purchase was, when it was going to arrive (after being told dates) and you offered no pro active response. I had to keep calling you and when i got through nobody seemed to know what was going on or how to help me.
When I suggested for some sort of compensation (the delivery ordered in May was eventually received in Mid August) I was told that the "margins were too small" to warrant any compensation. By way of comparison I ordered a garden table at the same time which was also delayed, the company kept me informed and when they knew they couldn't deliver to my deadline they offered me a loan table and a discount.
When my order eventually arrived and was ready to be delivered I had to ask if they had been checked and if it would be an am or pm delivery again nobody knew anything. You only arranged curb side delivery and the courier company would not take away the packaging - again something the table company were only too happy to help with.
I am very pleased with the product but you have terrible customer service. I cannot imagine that a company like Adico would be happy about being represented by such a badly organised company.
24. elokuuta 2021
Vastaus yritykseltä DYKE & DEAN
Hi Paul,
Thank you for your review of your order with Dyke & Dean.
I’m so sorry that you are disappointed with the service you received.
Unfortunately our ability to update customers is dependant on our suppliers, couriers and the information they provide to us. While Adico have been an extremely reliable supplier of high quality products their factory has been much busier that usual this last year, and due to Brexit and Covid there have been a few orders from Europe which have been heavily delayed due to circumstances outside of theirs and our control.
In regards to the free delivery service we provided, our dedicated delivery driver only delivers to your front door and unlike many furniture deliveries this order was only in 2 easily flat packable boxes.
I’m glad you are happy with the product and your event otherwise went well.
Kind regards,
Dyke & Dean
Great product and super quick delivery…
Great product and super quick delivery thank you!!!
24. elokuuta 2021
Vastaus yritykseltä DYKE & DEAN
Good afternoon Kate,
Thank you for your lovely review, we are so glad you are happy with our speedy service. We hope you enjoy your order and we hope to see you again in the future :)
Take care,
Dyke & Dean
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