Wonderful friendly & knowledgeable service from Emma at your Gillingham branch She made the whole experience memorable for all the right reasons
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... Näytä lisää
Had a very good experience at Dreams Gillingham business park. Our mattress is being delivered within two weeks. Staff were very helpful especially Howard. He was a very kind gentleman. He suggested... Näytä lisää
Buy without feeling pressured. Only went to look came away having bought two mattresses. It was a good experience having gone into store found the mattress we wanted to try after it was also matched... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Yrityksen kirjoittama
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Yhteystiedot
Gillingham Retail park, ME8 0PU, Gillingham, Yhdistynyt kuningaskunta
- 01634 239062
4,8
Erinomainen
243 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fairly good but purposefully misled
Our experience was good, however, we were asked if we wanted extra cover, the man said I am giving you a mattress protector for free anyway should be £70, but did we want the cover? We declined and the mattress protector was never mentioned again. It is our understanding now you only get that if you take the extra cover, however, he did use the words throw in the protector for free anyway, it wasn’t explained clearly. He also did not mention taking it to the room is an extra charge, we believed it was a standard charge until we saw dreams advertising free delivery. Overall happy with our purchase but we do believe we were purposefully misled. However, the delivery men were great and even helped fix the bed a bit.
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreams - Gillingham
Good afternoon Jess,
Thank you for your recent review.
I am sorry to hear that you are dissatisfied with a part of our service.
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
The mattress is comfortable and was…
The mattress is comfortable and was delivered exactly as planned
15. helmikuuta 2026
The staff delivering the mattress base…
The staff delivering the mattress base were very helpful and mindful of my property. They explained what would be happening and showed me how to use the mattress base.
30. tammikuuta 2026
Fantastic jamie ,helped pick a bed
Fantastic jamie ,helped pick a bed.
Delivery was spot on.
Can't fault dreams at all.
8. helmikuuta 2026
Great staff always happy to help
4. helmikuuta 2026
Quick service
The gentleman that delivered were earlier then expected, so efficient and very nice.. .all done and dusted in about 15 mins. Very happy with service
24. tammikuuta 2026
DREAMS SELL BEDS.I have found I wake up sweeting and have to get up to cool down and give time for bed to cool.I have noticed that my side of the bed is slight sagging.
I FOUND MY NEW BED A BIT SWEETIE. I WAKE UP AT NIGHT AND HAVE TO GET UP TO COOL DOWN. I FOUND MY NEW BED IS SAGGING IN THE MIDDLE JUST SLIGHTLY. I HAVE NOT HAD A REALLY GOOD NIGHT'S SLEEP SINCE I BROUGHT THE BED.
24. tammikuuta 2026
Vastaus yritykseltä Dreams - Gillingham
Good Morning Robert,
Thank you for taking the time to leave your review and for speaking with me this morning.
As discussed, we can offer an exchange on the mattress under our 100night comfort guarantee, please visit the store when you can to discuss further.
Kind Regards,
Faye
Jamie was very helpful and polite
Jamie was very helpful and polite. Put me on the machine which decided which mattress I needed. The price for bed, mattress and headboard was very . The bed turned out to be very comfortable. Will surely visit the store again.
5. joulukuuta 2025
A very good selection of quality beds. Helpful staff and sleep analysis equipment.
A very good selection of quality beds at the Gillingham branch to choose from. The staff where very helpful, particularly Ian who guided us through the options most suitable for, and tailored personally for us. The Gillingham branch have an amazing piece of equipment/bed that Ian invited us to use, which analyses an individual's weight and body shape in 2 of your sleeping positions for 1 or 2 people. When the analyses is complete the equipment recommends the type of mattress most suitable you.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Early and efficient delivery
My mattress was delivered on the appointed date. The delivery guys were efficient and came conveniently early within the allotted time slot.
17. joulukuuta 2025
Easy to order,delivery was on time and…
Easy to order,delivery was on time and a very comfy bed.
25. tammikuuta 2026
Best shopping experience in a long while…
Amazing shopping experience in the Gillingham store. Gary was helpful and gave a lot of advice and assistance, but also gave us time alone to chat and wander. Now awaiting delivery and hope that experience will be as good as the service we received in store.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Happy!
Went in and got exactly what I wanted! Was fairly quick, with Jamie offering me the choice of three, and talking me through the process. Can’t wait for it to arrive now!
19. tammikuuta 2026
Oma-aloitteinen arvostelu
The sales team were very helpful and…
The sales team were very helpful and answered any questions , delivery was great and the guys , taking upstairs and unpacking and left the place tidy, also they removed the old mattress , would recommend Dreams.
17. tammikuuta 2026
Therapur Actigel Glacier Mattress
Since we brought the new mattress my husband wakes up feeling much fresher and with much less aches in his body.
It feels like a hug when sleeping on it, we are getting a much better night's sleep. Very pleased with the purchase.
17. tammikuuta 2026
We felt very welcomed at the store
We felt very welcomed at the store. Salesperson helped us choose a mattress but also gave us our space to look around and decide.
6. joulukuuta 2025
From the moment we entered store to…
From the moment we entered store to matress being delivered we were really impressed customer service was second to none from the friendly sales staff to the friendly delivery men
6. joulukuuta 2025
Lovely and comfy mattress
Lovey comfy mattress and a great night sleep every night so far
6. joulukuuta 2025
Great service from Dreams
Great service from Emma at Dreams. no pressure. She was very knowledgeable. The delivery options were varied to suit. The sofa bed had great reviews.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
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