A good experience overall from sales at the store to delivery of the items. The bed looks great and the mattresses are, as expected, very comfortable. However, the storage space in the bed is not as d... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Thank you Rebecca in Dreams Edmonton Green, for providing great customer service. You walked us through the process of finding the perfect mattress for us to suit our back pain. Will come again once i... Näytä lisää
I went to the Edmonton store, and the sales assistant was very knowledgeable and nice, making the process very easy. My sofa bed has been delivered today by two nice guy, who had to unpack it downstai... Näytä lisää
I am really impressed that I was able to change the colour of my bed one week before delivery. The people that set my bed up were extremely nice and very accommodating. They gave me time to hoover bef... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Yrityksen kirjoittama
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Yhteystiedot
Unit 12 Edmonton Green Shopping Centre, N9 0TZ, Edmonton, Yhdistynyt kuningaskunta
- 02088 035095
4,6
Erinomainen
105 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
good customer service
20. kesäkuuta 2026
Great mattress so far
Great mattress so far, and the delivery and collection of the old mattresses was great.
3. toukokuuta 2026
Exceptional service comfortable…
Exceptional service comfortable mattress. Thank you
6. maaliskuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Delivery was fine, quality of the bed base could be better, but Dreams have now rectified this. Fantastic customer service 👏🏾
Delivery was fine, quality of the bed base could be better. Service in store was good.
Reply to response from Dreams:
Hi Dylan, I have replied to your email, thanks.
Updated review:
Further to my original review and contact from Dylan Bailey-Knox from Dreams, my divan bed frame is now due to be replaced this coming Saturday, 28 February, free of charge, with the delivery crew disassembling my current base and assembling the new one. Dylan has also refunded the amount that I paid to have my old mattress and bed frame disposed of as a gesture of goodwill. I wasn't expecting this at all, and I am very grateful for the steps that Dylan has taken to resolve the situation. Fingers crossed that it all goes to plan on Saturday 28 February!
Update, 1 March 2026
The divan base has been replaced. Dreams arrived on time, and smoothly and professionally removed the damaged base, and installed the new base, in approximate 12 minutes. Including removing and replacing my mattress. Fantastic customer service, thank you, Dylan Bailey-Knox. Once it's been confirmed that the refunds have arrived, this will be a wrap 👌🏾
14. kesäkuuta 2025
Vastaus yritykseltä Dreams - Edmonton
Good morning,
Thank you for taking the time to leave us this review. I am sorry to hear that you are experiencing an issue with the quality of the item you have received.
I have sent you an email requesting additional information regarding the matter and outlining how we would like to resolve this for you. If you would be so kind as to reply at your earliest convenience, I will be more than happy to assist further.
Kind regards,
Dylan
Phillip Batchelor the store manager was…
Phillip Batchelor the store manager was very helpful he was very patient and had amazing social skills. The sales assistant ridwan was also very helpful and friendly.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
So helpful
So helpful, they couldn't do enough for me to find the right mattress for me.
21. tammikuuta 2026
Excellent Quality Mattress & Outstanding Service
I purchased a double bed from this shop, and even after many years it is still in perfect condition and looks brand new. The quality is truly outstanding.
From the very first day, I was warmly welcomed and everything was explained to me clearly, especially the prices. I felt respected, valued, and completely satisfied with my purchase.
What impressed me the most is that even after ten years, I received the same excellent service, kindness, and respect. This shop truly cares about its customers and stands behind the quality of its products.
I highly recommend this shop to anyone looking for high-quality furniture and exceptional customer service.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
We had a great experience at the…
We had a great experience at the Edmonton store. Philips was very respectful and knowledgeable. He made us feel comfortable and recommended the best options for us within our budget.
26. joulukuuta 2025
Oma-aloitteinen arvostelu
A very excellent service
A very excellent service, quick delivery and assemble. I recommended them to my son who was also happy with their service
22. kesäkuuta 2025
One of the wooden base frame snapped…
One of the wooden base frame snapped when I laid down.
19. joulukuuta 2025
Vastaus yritykseltä Dreams - Edmonton
Good afternoon
Thank you for your review. I am sorry for the issues you have had with your bedframe.
I have sent you an email to ask for more clarification on the damaged part, and then get the item repaired or replaced.
Many thanks
Peter
Excellent great service friendly…
Excellent great service friendly helpful in finding the right bed fast delivery easy to install and had the best sleep so comfortable and relaxing and affordable price and reliable would recommend this store for a bed and mattress
18. joulukuuta 2025
Service was great
Service was great, member of staff was very understanding to my needs and explained very clearly
20. syyskuuta 2025
Oma-aloitteinen arvostelu
We bought a double bed but it was too…
We bought a double bed but it was too small, we are not happy.
20. heinäkuuta 2025
Vastaus yritykseltä Dreams - Edmonton
Good afternoon Feride,
Thank you for leaving us your feedback,
I am sorry to hear that the bed you ordered was too small.
I have sent you an email this afternoon and I do hope to hear from you soon.
Many thanks,
Kishan
To be honest I bought the king size…
To be honest I bought the king size mattress supposed to be cooling one well since I have had it personally I think i wasted my money acti gel
21. kesäkuuta 2025
Vastaus yritykseltä Dreams - Edmonton
Good afternoon Rosalind,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear that you are not getting on with your new mattress.
I have sent you an email with some information about the comfort guarantee exchange option that is open to you. I do hope to hear from you soon.
Many thanks,
Kishan
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