In store service: efficient, friendly & honest, didn't push me to exceed budget. "Sleep Match" was cool! Delivery : kept well advised of progress, quick & friendly Bed : easy to assemble and comfy... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
From our experience with George the sales gentleman to the delivery of the bed and mattress all went very smoothly. So far no problems have arisen. Staff very courteous and helpful.
Faultless communication from the delivery team & speedy set up of the new bed. Really happy with our purchase & would recommend both the service & the product!
Good overall experience from Dreams from store to delivery . Pleased with my new bed / mattress . Shout out to the delivery guys who went above and beyond to assemble my bed and take away all packagin... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Yrityksen kirjoittama
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Yhteystiedot
1 Seafield Road, EH6 7LE, Edinburgh, Yhdistynyt kuningaskunta
- 01315 530213
4,9
Erinomainen
262 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A great service from start to end
A great service from start to end. From going into the store, the staff were extremely helpful and the process was straightforward. On the day of delivery they called ahead and delivered before the scheduled time & the service was superb.
7. helmikuuta 2026
Professional and friendly service
Professional and friendly service. Great products at great prices.
1. maaliskuuta 2026
Excellent service
There were a couple of issues with the delivery of my bed and mattress, these were MY problems and NOTHING at all to do with the service I received from Dreams which was excellent. The team at the Edinburgh Seafield store, George and especially Godfrey, dealt with the issues I had in a very friendly, understanding, polite and efficient manner... I've now taken delivery of the bed and mattress and it's exactly what I wanted. I have no absolutely hesitation recommending the Dreams Seafield warehouse.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Very welcoming store
Whenever we entered the store the salesperson approached us and made us very welcome. Used the machine to see what type of mattress we needed and we also had coffee while we were choosing. Excellent experience
12. helmikuuta 2026
Oma-aloitteinen arvostelu
My bed is excellent, everything I wanted and more
My new bed is excellent, everything I wanted and more, I was hesitant in trying a sleep motion 400i , an expensive purchase, never tried an electric bed before etc, but wow what a dream bed this is, it really has been the the best bed I have ever slept in before, I have major back and pain issues, I'm not saying the bed has cured me or anything like that but I have now had my first full night of sleep in over 25 years though, I can get in and out of the bed easily, it has massage function and a zero gravity mode that is just delightful,
10. helmikuuta 2026
Perfect bed
Perfect bed. Its so comfortable having difficulty getting out of it in the morning. Delivered quickly and on time.
2. helmikuuta 2026
Beds and mattresses purchase
Would have given 5 stars but after an excellent customer service and efficient testing and discssion of aternatives the mattresses chosen were not compatable to motion bedframe. Although dicovered before order completion that day it required another store visit to choose appropriate alternative.
This delayed the delivery date.
However this delay did mean due to price promise that we were entitled to 20% discount on the chosen products.
All went smoothly thereafter so pleased with the final result.
31. tammikuuta 2026
Excellent Experience
We visited the Dreams warehouse at Seafield, Edinburgh and were very impressed with the excellent service we received from Godfrey. He was very friendly, knowledgeable and helpful. We were taken through all the options available and used the sleep match technology which was great. Delivery dates are very flexible and there was a January Sale which helped manage the cost. I would highly recommend visiting the warehouse as the service is first class from Godfrey.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
5 stars for the Edinburgh Seafield branch
George at the Edinburgh Seafield branch was super helpful in assisting us with our mattress. He was knowledgeable and answered all our questions with ease. He knew his products well. Overly pushy salespeople put me off and I feel George had just the right mix of interest and capacity to help without appearing desperate for the sale. Thankyou George. And we’re glad you got a win that day!!
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Extremely friendly and helpful staff
The service we received from the minute we stepped through the door was excellent! The staff - especially Godfrey - were extremely helpful and friendly and made choosing a new mattress a very easy and straightforward process! Thank you!
19. marraskuuta 2025
Best no hassle , no pressure bed buying ever!!
In store service and advice was amazing. Friendly, knowledgeable staff who do not pressure you to buy. Great product knowledge and customer support. I won't be going anywhere else in the future. I have already recommended the store in Leith to many friends.
13. marraskuuta 2025
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
The experience in store was great.
The experience in store was great.
The online service and delivery did not work at all. We waited for many months for our bed, to then find out (not even get informed by them) that the bed is now suddenly ON DELIVERY DAY not available anymore. We could pay extra for a different one. Was great sleeping on the floor for months.... they then came with new bed and built it wrongly. I will not buy here again. Shame as it was great in store.
12. joulukuuta 2024
Vastaus yritykseltä Dreams - Edinburgh Seafield
Good Morning
Thank you for taking the time to leave us your review.
I am very sorry to hear of the issues you had with your order. I have reached out to you directly so we can discuss the matter further.
Kind Regards.
Nick
The bed was easy to make up and is very…
The bed was easy to make up and is very comfortable.
All members of staff both in store and delivering were extremely helpful and kind.
6. joulukuuta 2025
Staff was very supportive
Staff was very supportive, Explain every details and understand my need.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Great help and advice on buying a new mattress!
Very helpful sales staff and great range of products.
Helped us finally make a decision on purchasing a new mattress.
23. marraskuuta 2025
Oma-aloitteinen arvostelu
So lovely experience i love my bed so…
So lovely experience i love my bed so much
23. marraskuuta 2025
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