Very happy with my new ottoman bed and the service from Dreams. The girl who served me in Dreams, Durham (Rachel- I think) was really friendly, approachable and knowledgeable. The delivery service w... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Used to buying stuff online but wanted to take it seriously so we could get good sleep for a change. Was really interesting seeing the posture/sleep position analysing tech. Store was comfy and clean.... Näytä lisää
We called at the Dreams store and said we were looking to change our mattress for a similar firm one. We were offered Sleepmatch which we took up. The salesman took the results, which were not... Näytä lisää
A pleasant welcome, a friendly and highly knowledgeable lady who guided us through the entire process with zero pressure to buy. Nothing was too much trouble. A pleasure to shop in this store and so... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Yrityksen kirjoittama
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Yhteystiedot
Unit 10 Durham City Retail Park, DH1 2RP, Durham, Yhdistynyt kuningaskunta
- 01919 337383
4,7
Erinomainen
213 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Best night sleep I've had in a long…
Best night sleep I've had in a long time, really comfortable. Service in the sop and delivery were excellent.
19. syyskuuta 2025
Lovely staff and very accommodating…
Lovely staff and very accommodating with us . We are very happy with our Tempur mattress which I was a bit worried as it was very expensive but we have found that it's. Een worth every penny.
19. syyskuuta 2025
We went to buy a new mattress and met a…
We went to buy a new mattress and met a lovely sales assistant called Rachel. She was amazing taking time to get to know what we were looking for and listening to our moans. Together we found the perfect mattress. We were made to feel welcome and definitely not under any pressure to buy. Feel like we found a new friend. Thank you Rachel x
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Very satisfied whith my purchase
Very satisfied whith my purchase
Staff very professional .overall a very stressfree experience.
29. elokuuta 2025
The men were very polite and…
The men were very polite and professional. They had one small issue when attaching the headboard and did not have a larger screwdriver. Otherwise they were great.
11. elokuuta 2025
Staff was very good from start to…
Staff was very good from start to finish even the delivery lads spot on.
25. heinäkuuta 2025
Rachel was extremely helpful and…
Rachel was extremely helpful and knowledgeable. She advised on what would be best for our needs and price range.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Every part of the purchase to the…
Every part of the purchase to the delivery of the mattress was very good
20. heinäkuuta 2025
I wasn’t rushed
I wasn’t rushed. The salesperson made my experience very enjoyable and I felt she knew what she was talking about.
18. heinäkuuta 2025
Fantastic experience
Fantastic experience. Good product knowledge and made to feel comfortable when deciding which product to purchase. No pressure and relaxed atmosphere .
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Wonderful nights sleep
Wonderful nights sleep. So comfortable. Was a good experience from the shop to the installation.
31. toukokuuta 2025
The advice I received on choosing my…
The advice I received on choosing my new bed was extremely helpful and customer focused so very happy. Thankyou.
6. kesäkuuta 2025
Fantastic service from start to finish…
Fantastic service from start to finish & no pushy sales rep. Brilliant. Thank you 😊
5. toukokuuta 2025
Good customer experience and comfortable so far
Clare was very helpful in choosing the right type of mattress without using the price as a benchmark. I wish Clare was in every store!
The Mattress was firm and so far comfortable almost 2 weeks into using it.
Good customer experience and comfortable so far
27. huhtikuuta 2025
Fantastic Service from start to finish…
Fantastic Service from start to finish I think the Assistant's name was Leanne she was brilliant very thoughtful and knowledgeable.
The bed itself is ideal for my mam , she is over the moon with it .
The price was really good compared to other places out there.
Thank you
5***** for all involved .
19. huhtikuuta 2025
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
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Bought the Ruddington k matress
Bought the Ruddington k matress in October 22 within weeks matress dipping after contacting dreams was told I couldn't exchange as was claiming fault that they would send out an inspector, this never happened after numerous e mails got no response paid £1,199,00 for a matress we cannot use as a pensioner this was a lot of money totally wasted. Dreams beds should be ashamed of their customer service.
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreams - Durham
Good Afternoon Rosalind,
Thank you for taking the time to leave your review.
I am sorry to hear that there is a possible fault with your mattress and that no inspection took place.
I tried to call today but was unable to get though so I left a voicemail and also sent an email. I hope to hear back from you so we can ensure the inspection takes place.
I hope to hear back from you soon
Kind Regards
Leanne
Durham Dreams Showroom footy pundits.
Run the gauntlet in the Dreams Showroom Durham. That is to say; we experienced, yet again, superb informed service which was tainted when I learned that Lian, the manageress was in-fact a ‘LEEDS SUPPORTER’?!?! Being a ManU man that lended to cracking banter emphasising warmth and inclusion whilst sorting business. First class!!!!
5. huhtikuuta 2025
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