Our sales lady called Jacqueline was very good there was no pressure to buy a mattress from them,we were in the shop around a hour trying different mattreses. Chose one came a week later told us when... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent service in store Louise spent a lot of time explaining the ottoman base and mattresses to us making it easy to choose the right ones for us. Delivery was on time and the guys worked swiftly... Näytä lisää
Had 2 sets of deliveries within 2 weeks I cannot remember the first set of men’s names however the second set were ash and Alex both sets were very helpful and trustworthy. The beds were built to a hi... Näytä lisää
Great staff at dreams showroom nothing to much trouble for the lady who dealt with me name Louise very knowledgeable on all aspects of beds mattresses and delivery was spot on time staff lovely to de... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Yrityksen kirjoittama
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Yhteystiedot
The Gallagher Retail Park, CV6 5QG, Coventry, Yhdistynyt kuningaskunta
- 02476 666604
4,9
Erinomainen
361 arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No DREAMS Just NIGHTMARES !!
DREAMS COVENTRY !!
Happy to leave a disabled person on the floor for the night with a broken arm.
We were advised to clear the room prior to delivery.
The delivery guys turned up didn’t want to do any work anpart from sit annd vape in the van annd tell me that they couldn’t get the mattress up the stairs. However when asked to construct the bed frame and We can deal with the mattress after the driver said fu*k sake! NO and left with the bed.
DREAMS Head office call me to offer me an inflatable air bed for the night ( Ive got a broken arm )
The bed to be installed was the Yokohama bed with sleep motion.
£7000 plus for everything that was purchased and this is how you’re treated.
I honestly would NEVER Recommend DREAMS unless you want NIGHTMARES.
I also have the CCTV Footage and can post on social platforms to confirm how unprofessional the delivery team are.
29. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreams - Coventry
Good afternoon,
Thank you for taking the time to leave us your feedback and for speaking with me.
I am sorry to hear that the delivery did not take place and I also want to apologise for the impact this had on you.
I note that the delivery has since taken place in full, and I am glad that I can be your sole point of contact at Dreams.
Should you require any further assistance, please do not hesitate to contact me directly.
Many thanks,
Kishan
Relaxed and respectful experience
Staff members were friendly and didn't pressure me into a sale or try and upsell me when I mentioned a hard budget.
27. heinäkuuta 2024
Oma-aloitteinen arvostelu
Brilliant experience
Another bed means another visit to dreams, they so helpful and make you feel at home and talk to you under no pressure and not as a customer but as a friend, another great experience.
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Excellent service …
The salesman greeted us warmly and let us wander around the store. We explained what we were looking for and he pointed out the various options. He was very knowledgeable and friendly. He explained how the old mattress would be removed and how to prepare for the delivery.
The new mattress was delivered on the date expected and we were kept fully informed as to timing. The two man crew were excellent; the mattress was placed as requested and all packaging taken away. We are delighted with our purchase.
20. heinäkuuta 2024
Amazing service …
Amazing service from the time I walked into Dreams Coventry store to the time the drivers finished building the beds. All from the experience of the Dream Team.
6. heinäkuuta 2024
A very helpful and knowledgeable…
A very helpful and knowledgeable assistant who explained all the different options without "the hard sell". We purchased a new double bed with 2 drawers and a tempur mattress (medium) and it is the best bed we have ever had.
27. huhtikuuta 2024
Excellent customer service
Excellent customer service - very patient. Genuinely interested in getting the right product for us.
Friendly personal service.
Reassured by the 100 night challenge so can return if not suitable - thank you.
Communication superb throughout the ordering and delivery. Delivered on time - respected our home when positioning the bed - would highly recommend!!
1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Conning salesman
When we purchased our bed the salesman said if any offers came up before delivery then the appropriate discount would be applied. This did not happen. When I called to speak to him he said there’s nothing he could do. Typical conman type sales. I would urge anyone not believe their sales hype.
Update 05/07/2024:
Thank you Peter from customer services for resolving this issue. You were true to your word and have paid the discount into my account sooner than I expected. Maybe Dreams could avoid future issues by passing on your customer skills to branch employees.
23. kesäkuuta 2024
Vastaus yritykseltä Dreams - Coventry
Good afternoon Stephen
Thank you for taking the time to speak to me today. I am sorry for any frustration that this situation has caused you.
I am glad that we have come to a resolution you feel is suitable. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
This is the second double divan and…
This is the second double divan and full headboard I have bought. Louise in the Gallagher Retail Park was more than helpful. Her knowledge was extensive and was able to guide me accordingly to make two excellent choices . I highly recommend Dreams.
28. kesäkuuta 2024
Excellent service from the assistant…
Excellent service from the assistant who went out of the way to help us get the mattress we really wanted.
23. kesäkuuta 2024
Amazing customer care
We visited the store on Saturday for a new mattress Louise was absolutely amazing she went through the machine to tell us what suited best before demonstrating different mattresses, she helped us by looking after our daughter and offering us drinks, she went above and beyond to be kind and helpful, we picked a matress. On day of delivery we got a call the day before to confirm, the gentleman who came were so polite and took our mattress upstairs, appeared friendly. Staff service throughout was impeccable! 5*
Mattress ordered was also fantastic best night sleep ever since purchasing it.
15. kesäkuuta 2024
Oma-aloitteinen arvostelu
Great experience with Dreams
Great experience with Dreams
Will be recommended
2. kesäkuuta 2024
Oma-aloitteinen arvostelu
New Dreams
Arrived on time. Polite delivery people and fitters. Quick and clean .No problems at all.
25. toukokuuta 2024
Bed delivered on time paid to have it…
Bed delivered on time paid to have it assembled lads were very professional and assembled quickly bed is comfortable and storage is super. Staff at the Coventry branch very attentive directed us towards what we were looking for
10. toukokuuta 2024
Excellent service from start to finish…
Excellent service from start to finish the customer service received has been excellent. Mark was brilliant when selling us our bed mattress and other products
28. huhtikuuta 2024
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