We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... Näytä lisää
The delivery guys were very good. Super respectful and pleasant and efficient in putting our new bed together and explaining how the bed works. Unfortunately we didn’t get their names. The Dreams Staf... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Yrityksen kirjoittama

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Yhteystiedot
Gallagher Retail Park, CF83 3NL, Caerphilly, Yhdistynyt kuningaskunta
- 02920023901
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Satisfied CustomerThe staff were very helpful when…
The staff were very helpful when choosing my new mattress .
Excellent service
Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Fabulous
Delivery on time and Delivery driver keep us informed and was very helpful. Fabulous service 👏 well done 👏
We were welcomed by Mel and she was…
We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very pleased with it. I am disabled and it's a joy to sleep on a great mattress. The whole experience from first contact to the extremely pleasant, friendly delivery team. My husband has a Dreams mattress as well and he's equally happy with it. We would recommend Dreams to anyone.
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
"Seven years ago - not completely satisfied!
"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantly higher than anticipated, but the mattress itself feels like an entirely different product. Additionally, there is a strong, lingering chemical smell—especially on the pillows—that still hasn't gone away. We expected better continuity in quality given our past experience."

Vastaus yritykseltä Dreams - Caerphilly
Caerphilly Store
The staff at the Caerphilly store were very helpful.
I ordered the wrong size mattress I rang the store and they sorted it out for me.
The delivery men were very good and helpful.
Good night's sleep
Good night's sleep
Felt really refreshed
Should have done before xx
All round positive experience
Great staff in store who left us to wander until we asked for help. Good selection. Lovely delivery staff who kept me updated
Great product.
Great product.
Great sales team.
Great delivery service.
Could not find a single fault.
Very helpful member of staff
Very helpful member of staff, showed several alternatives
Bed delivered on time and put up…
Bed delivered on time and put up without any mess all rubbish taken very happy
Very Good Experience
I struggled to do an order online as the website was giving contradicting information and so I was connected to a Dreams Salesperson at the Caerphilly Store via the online link. This was very helpful as I managed to speak to an actual person who was able to answer my questions and help me complete my order over the phone.
Sold me the right bed
Sold me the right bed
Very helpfull Got what
Would say great service
Recent purchase of Tempura matress
Very helpful and knowledgeable staff who knew their product very well.
Everything went very smoothly
Everything went very smoothly. From placing the order to the delivery. My new mattress is very comfortable and my old mattress was disposed of for me. Excellent service
100% professional n empathetical n…
100% professional n empathetical n honest from seeing salelady to delivery men
Excellent customer service in store
Excellent customer service in store, followed by excellent service from the two delivery drivers. No problems, no dramas, delivered at the correct time too
Very happy customers ☺️
The experience right from ordering our new bed & mattress to the delivery people that delivered it we cannot fault it, really lovely people all the way through nothing was to much trouble 😊
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