DPOM Arvostelua 239

Results are amazing and communication was straightforward the whole time. I regard DPOM very highly compared to any other agency eve worked with before.

Lee took over our Google Ads a few months back and our e-commerce sales have gone up noticeably without increasing the budget. He actually explains what he's changing and why which is more than our last agency ever did.

Nice team, easy to deal with and they clearly know what they're doing with online marketing.

Recently signed up with DPOM for Google ads to promote our tour company in France. Met DPOM at an event locally and signed up as we want to access the UK market.

Really good service, quick to reply and very helpful

Happy with Camilla handling our SEO and Lee helping with social media. They take the time to understand what our business actually needs rather than just selling us a package. Responsive, clear communication, no jargon!!

Amazing service from Dpom for my google ads. I own a couple of holiday homes in Brittany, France and wanted to target more UK holidayers who want to self-drive to France for vacation. The ads campaign, although low budget has worked really well and we're getting bookings that we can directly attribute to Google ads.

Good service. Honest about expectations from the start which I appreciated.

Hired DPOM (DP Online Marketing) for Google Ads management for my physiotherapy clinic on a 6-month commitment package. While some work was carried out — keyword refinements, ad copy updates — the overall results were disappointing. The campaign ran for over two months without conversion tracking, which I had to set up myself. When I raised this, I was told that under their contract (Clause 5.2), conversion tracking is the customer's responsibility — not the agency's. This surprised me, as I was paying for what I thought was a fully managed service.
Emails raising performance concerns went unanswered for weeks. I ended up personally making significant improvements to the account that I was paying a professional agency to handle. When I cancelled, the portal showed April as my last payment, but I was told I still had to pay for two more months under the commitment. Under DPOM's terms, the commitment is binding regardless of service quality, and no refunds are offered.
If you are a small business considering DPOM, read the contract very carefully — especially the clauses on conversion tracking responsibility and cancellation. Ask exactly what "managed service" includes. The discount on commitment plans comes at the cost of flexibility if the service does not meet your expectations.

This company harasses you with spam email, called up and spoke to Lee, he said he would stop that spam, still going, I have now reported this to an ICO company and if it carries on I’ll be suing for harassment

We have not had a good experience with this company but in retrospect what do you expect when they charge £295.00 per month, a failed experiment for us. We thought they utilised technology to automate some of the PPC management and pass on the benefit to their customers but still get the insight of an experienced person but this does not seem to be case. What they are good at is signing up customers and having an automated cancellation and collections process. In our experience they are not good at looking after your PPC - the performance on our account dropped significantly compared to when we managed it ourselves and we had to contact our account manager twice just to ask him to have a look and try and reverse the performance. They also only made 23 changes over a 90 day period which does not feel like value for money even if only £295.00 per month. When we fed this back and explained we were cancelling the agreement the reply justifying the performance was astonishing. If you are a small company dipping you toe into the PPC world for the first time on a small budget then DPOM could be a cost effective solution. If you have a larger budget then I would look for a different solution - you get what you pay for.

UPDATE
Thanks for the reply which is exactly the same as the reply you gave before. It reflects how little time you spent understanding our business and seasonality - the period you are comparing is not a reflection of you work. To put into context the period from 1/1/25 to 12/3/25 when we were running our campaigns compared to the same period this year when you were - the CPA doubled and the number of conversions fell by 20%.

Honestly can't rate Lee highly enough! We were totally clueless about PPC when we started and he's been so patient explaining everything. Our leads have gone through the roof and we actually understand what's happening now. If you're on the fence, just give them a call - you won't regret it!

As a small family business, finding an agency that actually listens felt impossible until we found DPOM. Lee has been wonderful, he remembers the little details about our business and always has time for a proper conversation. It feels like working with a partner rather than just another supplier. Really grateful for everything they've done for us

DPOM have managed our Google Ads for the past two years. Camilla handles our account and communication has been excellent throughout. Reports are clear, responses are prompt, and performance has been consistently strong. A reliable agency that does what they say they will

We've been with DPOM for about 18 months now, and the results speak for themselves. Lee has been brilliant at keeping us informed of the progress. When we had questions about our google ads performance, he took the time to walk us through everything properly. Easy recommendation.

Camila has been looking after our account since we joined in November last year. She's responsive, knowledgeable, and genuinely seems to care about our business doing well. The monthly reports are clear and we've seen a steady improvement in leads. Very happy we made the switch to this agency.

Unhelpful from the start. They are only bothered about pushing more costly products on to you. I canceled within 14 days realising that this was not for me and yet they still took all my money with zero option of any refund. Not forgetting the next months payment too. Shocking.
Thank you for your response. I too have all communications filed and I will be seeking legal help on this matter to retrieve my money. Please re read the title. Zero help from the start. I raised concerns within days. Please read your emails. The Only emails I received from this point were directing me towards spending more funds on services I did not require. Zero help or advice around my concerns were answered.
Yes I made an error in buying the specific product and quickly realised this, however given the experts that you are, one would have thought that you would have recognised this and brought it to my attention. We could then have moved to the correct product. Surely you want success for your customers.

I am a small business and if I responded to customers like you have then I would find myself unemployed. Yes clear contract. Everything in writing, but there was no customer service or product/service produced when I needed it and I’m not sure what you could have been working on given it wasn’t right for my business.

These guys were upfront in all discussions and delivered genuine results.

Really attentive to our needs, and we've seen clear results since working with DPOM. Highly recommend!

We've working with DPOM for just over a year and the results have been briliant. We where looking for a UK based marketing agency that could help us build propper SEO and google ads for our chiropractic clinic. From the start, the team at dpom really understood what we needed and have consistently delivered results. Couldn't recommend them enough !

Started working with dpom for our social media marketing and it's been a smoothexperience from the start. The onboarding was straightforward and we started seing results pretty qucikly. Lee has been great to work with, always responsive and makes everything feel easy. Happy overall.