doors2floors.co.uk Arvostelua 

131
TrustScore 3.5/5 tähteä

3,7

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Was looking for 5 glazed Tribeca doors online and found D2F were only an hour away from our site, so I popped over to see them. Decent set of lads , sorted me out straight away, gave me an order... Näytä lisää

Saanut 1/5 tähteä

Do not give this company your money, they will NOT fulfill there side of the contract you will wait months for your (damaged) doors then no one will reply to your messages or emails, they are a disgra... Näytä lisää

Saanut 5/5 tähteä

Have used these guys multiple times now for internal doors as a trade customer. They are always quick to answer the phone and reply to any texts within minutes every time. On multiple occasions they h... Näytä lisää

Saanut 5/5 tähteä

Absolutely amazing service from start to finish! We needed a bespoke-sized door to match a standard-sized door in exactly the same design. From the very first contact, the communication was fant... Näytä lisää

Yrityksen tiedot

  1. Ovitoimittaja

Yrityksen kirjoittama

Leading Online Retailer of Internal Doors & Flooring. Wide range of Fire doors, Glazed & Period doors. Hundreds of Designs to Choose From Our Online Sales Website. Products Delivered Throughout The United Kingdom With High Stock Levels at Fraction Of High Street Prices With a Warm Friendly Service With Direct Despatch from Our Warehouse Within Our Transport Network.


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

131 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,7

Kaikki arvostelut

(131)

34 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Good customer service and very flexible

I ordered 15 doors from Doors2Floors and they were super understanding. They allowed me to change my order details twice before delivery, were very responsive to emails and deliver very fast. In fact, it was too fast for me and they allowed me to delay delivery by two weeks to accommodate my work schedule. I would definitely recommend them.

10. toukokuuta 2021
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi Naphri,

Thank you for your Purchase.

Doors2floors Team

Saanut 1/5 tähteä

Very disappointed with service

I have read the other reviews and see that some have only praise for the company and others are totally disgusted with them. I wonder if there's a difference because the staff at the different warehouses treat their customers differently. Personally, I will not use them again. My order of five doors went through and they debited my account quickly enough. Four of the doors arrived exactly how I had ordered them but the fifth one was from a completely different range. Trying to get this door replaced was a total nightmare. First I was told it would be in stock on the ... and would be delivered on the ... It did not arrive. After several more of these 'promises' and several emails and phone calls of being told the door would be with me 'tomorrow' I felt I could not take anything this person said as being the truth. He continually told me the door would be with me on a certain date. The door never arrived. Then I threatened legal action. Then the door arrived! The whole experience was very unpleasant, not to mention the fact that I had to alter my plans so that I could be home on each of the days that the door was (not) being delivered. I would not advise anyone to use this company.

23. huhtikuuta 2021
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

Saanut 2/5 tähteä

Unprofessional and poor service

Ordered doors from here and received an email to say haulage company will dispatch on... date. The day of they were meant to be delivered , they never arrived. Called haulage company who said they don’t have a delivery for our address. Then called XL joinery who told us doors 2 floors had cancelled the order with them because they already had them in stock. Rang doors2floors, it took several attempts because no one answers the phone there. Finally got through and the bloke couldn’t care less. Was told doors will be delivered the day after. Low and behold they never turned up. Rang several times again, finally got through, to be told doors coming day after that. Finally after lots of chasing up, doors arrived by the end of the week and wanted to deliver them at 8.30pm at night... doors came damaged but couldn’t be bothered with any more chasing and hassling!! Avoid this company at all costs. Poor service is an understatement.

7. huhtikuuta 2021
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

Saanut 5/5 tähteä

Absolutely over the moon with doors…

Absolutely over the moon with our new oak doors!
Found these guys online. I had a few questions. The customer service was very professional & informative.
Easy transaction, kept me informed & the delivery services was brilliant.
Ordered on a Friday, delivered Monday (Huddersfield), the delivery company even notified me an hour before delivery, which was great.
The doors themselves are beautiful & now that they are fitted, I love looking at them!
Would highly recommend & I will definitely be using these guys again. Thank you.

20. maaliskuuta 2021
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi J Huson.

Thank you for a breakdown of your full experience with Doors2floors.

Greatly Appreciate

Doors2floors Team

Saanut 5/5 tähteä

Absolutely fantastic service

Absolutely fantastic service, had trouble with our location but was kept up to date throughout nothing was too much trouble, professional and extremely helpful. The doors themselves were of beautiful quality and a very high standard, I would highly recommend to anyone.

19. maaliskuuta 2021
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi Mr & Mrs Trench,

Thank you for your positive Experience Buying from Doors2Floors

Kind Regards

Doors2floors Team

Saanut 2/5 tähteä

Avoid due to their shambolic customer service

I would have given them one star but the doors are actually really good value. However, the company is just an absolute nightmare to deal with so I definitely wouldn't recommend them. Delivery took ages then when it arrived 2 out of 11 doors were missing and the company kept fobbing me off for weeks about how the doors were with the courier etc when they weren't as I contacted the courier they mentioned directly. Finally they sent the 2 remaining doors but one was incorrect and not as ordered. To cut a long story short, we eventually got all the doors and they are as advertised so no complaints there. If you do use this company, be prepared to have to harass them constantly to actually get any meaningful answers or decent customer service.

5. maaliskuuta 2021
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

Saanut 5/5 tähteä

We ordered from this company online and…

We ordered from this company online and we were absolutely delighted with the wonderful customer service. Staff were friendly and there was excellent communication throughout. They were also the cheapest for the doors we wanted.

I would definitely recommend this company to other family and friends.

13. helmikuuta 2021
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi Ani,

Really appreciate Your positive Sales experience with Doors2floors

kind regards

Doors2floors Team

Saanut 1/5 tähteä

Hi there I just want to warn anyone who was going to use Doors2floors…

Hi there I just want to warn anyone who is thinking about buying from these people, There delivery time was supposed to be 10 days got doors 6 weeks later, every single door was faulted! 2 french doors were quarter of an inch narrow they were different thicknesses and had large gouges out of them all of the other doors were marked badly fitted beading and staining issues. These doors could not even be classed as slightly faulted they were a disgrace. When contacting them to arrange replacement or refund discount etc, getting completely ignored.

P.S. these were no cheap and chearful doors ordered these were reasonably expensive!

Buyer beware do not make the mistake I did buy from anywhere else this company really don't care.

17. joulukuuta 2020
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

Saanut 1/5 tähteä

Looking for a Mexicano Fully Finished…

Looking for a Mexicano Fully Finished Internal Oak Fire Door and I came across this company. Called to check that he had it in stock and what the delivery times were. Yes and 5 to 7 working days was the answer. I have emailed and called him after this to find out when the door is coming but I have had no response. I suggest you avoid this company.

27. marraskuuta 2020
Oma-aloitteinen arvostelu
doors2floors.co.uk-logo

Vastaus yritykseltä doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

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