Dolly Girl Fashion Arvostelua 

72
TrustScore 1.5/5 tähteä

1,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Absolutely disgusting quality is very cheap clothes colors are more dull in person everything is edited too look nicer in color but when you open up your package such a shock pleaseee pay the extra 10... Näytä lisää

Saanut 1/5 tähteä

Loyal regular customer for years and spent thousands here. False advertising. Which I hate most, you buy an item but receive something completely different really bothers, annoys and frustrates me. Wi... Näytä lisää

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Saanut 1/5 tähteä

Do not trust this retailer - worst quality products and terrible customer service. The treatment of customers is disgusting. They refused to repair or replace a faulty dress, blaming the fault on me.... Näytä lisää

Saanut 1/5 tähteä

Terrible quality. All 3 items I received were see through and of incredibly cheap fabric and were nothing like they looked on the website. The worst part is they do not refund and only offer a store c... Näytä lisää

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Yrityksen tiedot

  1. Vaateliike
  2. Naistenvaateliike

Erilaisten ulkoisten lähteiden tuottama tieto

Dolly Girl Fashion is an Australian online fashion clothing store delivering the best of women's fashion since 2013. With a huge range of new arrivals weekly, you will always find the hottest and latest trends to create the perfect wardrobe for any sort of occasions.


Yhteystiedot

1,3

Huono

TrustScore 1.5/5 tähteä

72 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,3

Kaikki arvostelut

(72)

1 arvostelu kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Very very fast shipping (Australia)

Many people seem pretty upset with this site but my experiences have been pretty good so far.
I don't often shop here but when i do it literally comes the next day or two.
I do have to say their stock goes out very quick, online but as well as in their stores.

If you live in Australia and can't trust this site, just try going to the actual store itself.

23. marraskuuta 2017
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Loved my order

I bought two tops, two shorts and two playsuits (sizes 8) from Dolly Girl Fashion. It was my first time online shopping from this store. It only took 4 working days to ship from Aus to NZ. Absolutely loved my outfits which I bought. Would definitely recommend to people. On the side note, might just want to be slightly careful on fabric and colours. However it does say on the page itself. Overall 9/10.

10. lokakuuta 2017
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Honest review from long-time customer

I've been shopping online at Dolly Girl Fashion for a few years now as they don't have a store here in Brisbane. I would say that I am pretty happy with my items 85% of the time and that's mainly because the prices of their clothing are significantly cheaper than other boutiques and their customer service team is always great with communication. The quality of their clothing is mostly good but there are times when sizing can be completely off and material can feel cheap - but that's the same with all other stores that sell the same stuff. I love how they have a huge range of styles and I appreciate their good customer service.

21. syyskuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Loved My order

Loved My order, was surprised to see some negative reviews, ordered on a Sunday received by Thursday! Located in Canada, I like what I got.

14. heinäkuuta 2017
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Worst customer service!!!

Worst customer service!!!

I ordered a top online and it happened to be out of stock, so instead of returning my money they gave me a credit note because they have a no refund for change of mind policy. Makes no sense, i didn't change my mind ,its not my fault they haven't updated their system.

I've emailed them 3 times with no response.

8. heinäkuuta 2017
Oma-aloitteinen arvostelu
Dolly Girl Fashion-logo

Vastaus yritykseltä Dolly Girl Fashion

Hi Sarah,

We apologise for the inconvenience and hope all our customers have a positive experience when shopping with us. We are always happy to refund a credit note if its allocated due to stock not being sent to the customer upon it being faulty or unavailable. We can see a refund was allocated to you however the accounts team has notified us that you have already used the credit note towards a new order.

Regards,
DGF

Saanut 1/5 tähteä

Disappointing products

When looking at their photos you can see many girls actually modeling the products- which I thought was really nice. Upon receiving my package of goodies I was so disappointed. The quality and the actual items look nothing like they are pictured. When contacting customer service they refuse to let me return any of the items because some where sale products. I will never be shopping there again and now I have a huge bag of items I will never wear. I would advise to shop some where you can actually get your money's worth of items.

27. kesäkuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service!

I've ordered here twice and I love it!! The customer service is just excellent as well, and the lady I spoke to on the phone yesterday (I believe her name was Em?) was very patient and didn't mind that I changed one of the sizes for my order! Thank you for that! :D The delivery was super quick as well; came the next day. Will definitely be ordering here again

5. toukokuuta 2017
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Wouldn't buy from here again

I wouldn't buy from here again. I ordered a dress and asked for express shipping, I didn't see it for about 2 weeks which really upset me because I wanted it for Christmas hence paying for the express shipping. To top it off when the dress arrived it still had the tags on it?! Two massive tags that could only be removed if I went into a random store and proved I'd bought the dress and hadn't stole it from somewhere, unless I wanted to rip and destroy the dress. I emailed dolly girl fashion and their response felt so disinterested and I felt shrugged off, they told me they would give me a 10 or 15% discount can't remember specifically which one on my next order and that they would email me the code.... I never got an email or got a code. So yeah real bad customer service.

27. huhtikuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fast and excellent quality

I ordered 6 dresses and play suits from dolly girl fashion and since I spent more than $150 the shipping was free. I was surprised at how fast the shipping to Canada was, I placed the order on a Sunday and received it on Friday! All of the items were high quality and fit true to size. I'm always skeptical when ordering clothing online but I have no complaints with dolly girl fashion and will be ordering from them again in the future

13. maaliskuuta 2017
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

THEY OWE ME MONEY & OURIGHT IGNORE EMAILS!

They replied almost instantly when they thought they were helping me but now that they are in the wrong and owe me $72 they are not replying and outright ignoring my emails and complaints.

That's $72 I will never ever see again.

DO NOT TRUST THIS COMPANY!

In reply to their reply:

Absolutely disgusting to see the blame put back onto the customer. Yes I was promised a refund, but that refund never came. Even when they ACKNOWLEDGED the return of one of the dresses (I know this because I was given store credit) they refused to acknowledge the return of the second dress and refund me (the second dress was IN THE SAME BAG). So in my eyes, this was outright lying & their reply to this complaint is just outright lying. Saying that they were 'waiting on me to confirm' is appalling quite frankly.. BOTH DRESSES WERE IN THE SAME PARCEL BAG! You cannot get away with acknowledge the return of one of them and then not of the other and then blaming it on 'waiting on the customer' especially after the many many emails sent that were clearly ignored. I LOVE this store and their affordable prices.. as a blogger I have always said nice things and send many customers their way, but only ever buy something if you know you're not going to need to return it, their customer service team is atrocious and I feel for the owner.

12. joulukuuta 2016
Oma-aloitteinen arvostelu
Dolly Girl Fashion-logo

Vastaus yritykseltä Dolly Girl Fashion

Hi Maddie, A refund was promised to you from day one in our emails. We did not ignore your emails rather were waiting for you to confirm if you parcel was delivered according to your tracking number. We have been advised that your case has already been rectified. We do apologise for the inconvenience caused as it was a tricky situation you were in.
Regards,
Team DGF

Saanut 2/5 tähteä

Terrible Customer Service

My credit voucher worked the first time but I did not paid for the items. When I tried using the second time it said invalid. I've emailed the customer service several times since late december 2014 till now but still no response . I've even left messages on instagram and Facebook and still no response. I've no choice but to file a claim through paypal.....still waiting for outcome.

Please purchase from stelly or lucyinthesky. Do not but from dolly girl fashion also sizing is a bit off.

4. tammikuuta 2015
Oma-aloitteinen arvostelu

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