Direct Sports Arvostelua 

3 558
•
TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Great products with fast delivery. This replacement racket was quite a bit more expensive than previous one bought from same vendor not too long ago, including restring costs. But I guess everything... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Racquet arrived quite fast however, the free tennis balls I should have received were removed from my order due to being out of stock. You can still see them on their website as free gift. I am disapp... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... Näytä lisää

Saanut 1/5 tähteä

Shoes didn't fit. I paid delivery of course. And then they charged me another delivery to send it back, they charged to create a return label and also I had to pay to print it at the post office. It c... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Juoksukauppa

Yrityksen kirjoittama

Direct Sports, Racket sports, Running, Hockey & specialist shoes


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

4 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(3 558)

126 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Wouldn't offer to return trainers after 1 day

Trainers Yonex too small. Only tired on 2 times for 2 minute. Never knelt down or went outside. Literally walked up and down hallway. Had socks on as well. Returned for a larger size but company sent them back to me saying not fit to resell ?? I only had them on for 2 minutes x 2 times to try on. Would never buy of these again. If I could post photos I would do. You say i said i had worn them around the house 100% i never did, i tried them on a couple of times for only a minute or two.

21. elokuuta 2025
Oma-aloitteinen arvostelu
Direct Sports-logo

Vastaus yritykseltä Direct Sports

Hi Selina,

Thank you for your feedback.

We do advise at the point of purchase on our site to go up at least half a size with Yonex shoes as they are small fitting.

From the notes on your order, I can see you had contacted us to advise you were wearing your Yonex Power Cushion 65 X4 Badminton Shoes (White) Size UK 4.5 around the house to wear them in as they were quite tight for you. We did advise that should your shoes show signs of wear if you did return them to us, we wouldn’t be able to accept them from you. Your shoes have been returned to you as they were creased and marked around the ankles. We cannot resell these shoes in this condition.

Kind Regards,
Direct Sports

Saanut 5/5 tähteä

Excellent customer service with squash racquet exchange

Adult son put ‘squash racket’ on his birthday wish list. I picked one in my price range I thought suitable and ordered. Prompt delivery as promised. Gifted said racquet which was received with raised eyebrows. Not the ‘style’ he had in mind. Telephoned customer service team and spoke to Rebecca who was very helpful in assisting me with an exchange for one of son’s choice. Received emailed post label and was able to return original one for replacement without incurring additional costs myself. Replacement racquet posted to me on receipt of original being returned. Delighted customers.

7. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

excellent service

Shoes were the lowest price I could find online and then the service was excellent, email updates and super quick dispatch and delivery, couldn't ask for more.

14. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fast Delivery with good comms

I was a little wary about ordering from here as I had never heard of them before. However they had exactly what I was after at the best price. Delivery was superquick with a good selection of delivery options; most of us know by now that delivery firms in different areas have varied levels of service, being able to pick one that I know works great in my area helped sway my decision. Good comms via email throughout. Item turned up in perfect condition with helpful shipping note. Very impressed and will definitely use again.

15. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Purchased 2 packs of K Swiss white…

Purchased 2 packs of K Swiss white tennis socks.(for all racket sports +)3 pairs per pack..very good quality at a good price..quick delivery. Well packed and updates by email/text.very good service from Sports Direct .

4. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very dissatisfied

Very dissatisfied, dropped a badminton raquet off at the wynyatd facility for a restring. Was told 24 to 48 hours yet I am still awaiting an email for collection over a week later. Terrible customer service to say the least.

UPDATE- Despite direct sports response. Having reviewed my email chain I can confirm there was no email received informing that the restring was complete. The only correspondence was on the 5th of August for the order confirmation.

12. elokuuta 2025
Oma-aloitteinen arvostelu
Direct Sports-logo

Vastaus yritykseltä Direct Sports

Hi,

We have no outstanding restrings. I believe yours will be the 1 remaining racket we have waiting here, which was completed on 5th August. An email was sent to the address you left with us when you dropped your racket off letting you know that it was ready for collection.

Kind Regards,
Direct Sports

Saanut 5/5 tähteä

Super quick delivery

Super quick delivery, arrived before stated delivery date, products priced really well compared to other tennis sites

6. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This is great company to deal with

This is a great company to deal with. I had a problem with my Merrells under guarantee. Lucy was really helpful, she responded quickly with clear instructions for sorting it out - thanks Lucy! I'm happy with my new pair!

17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

charging £3.99 to return trainers with completely wrong sizes

terrible customer service, bought a pair of squash trainers and the size was completely off.
Still got charged £3.99 for returning them, even after the cx Service was mare aware of it

11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Direct Sports-logo

Vastaus yritykseltä Direct Sports

Hi Jack,

Thank you for your feedback.

Sizing does vary from brand to brand and the nature of online shopping does include a little trial and error sometimes to ensure you get the correct fit.

Our Return Policy is readily available to view on our website before placing your order so that you can decide if you agree with our terms and conditions before proceeding, in the event that you may need to return your items.

We thank you for providing us with a further opportunity to clarify the situation for you.

Kind Regards,
Direct Sports

Saanut 5/5 tähteä

Great Experience- from start to delivery

🎾🎾 were for HALE LTC. Easy to purchase. Delivery was as advised and tennis balls arrived in good condition/ packaged in sturdy box’s. Had one issue, with address , my fault and the company dealt with it professionally so order wasn’t held up.
Highly recommend.

7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Poor customer experience

Sports Direct system had a ‘gliche’ and processed two orders for the same thing ! Wouldn’t accept it was a fault there end and charge for returns [£3.99] . Tried in vain to explain but there Customer services couldn’t care less. I will not make the same mistake by ordering of them again ! I can see from there Trustpilot ratings I’m not alone. Very disappointed.

2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Direct Sports-logo

Vastaus yritykseltä Direct Sports

Hello,

I can see your review is intended for Sports Direct. Please relocate your review.

Kind Regards,
Direct Sports

Saanut 1/5 tähteä

Avoid this place

Avoid this place. They sent me a skirt for my daughter. It was never even tried on as it was clearly too small. They returned it claiming a stain, even though it had all original tags on and had not ever been warn. Then refused to respond to emails about this. Will now be taking them to court. Avoid this scam of a company.

23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Direct Sports-logo

Vastaus yritykseltä Direct Sports

Hi Boris,

Thank you for your feedback.

Your item was returned to you as it was in an unsaleable condition. Please see the link below to our full Return Policy.

https://www.directsportseshop.co.uk/Return/ReturnsPolicy

Your follow-up email was of quite a threatening nature, hence our decision not to reply to you. You requested us to “Google me and see this is not an idle threat,” and the first link we happened across was attached to a road-rage incident, further creating intimidation.
We are not a scam of a company, we simply request our customers follow the terms and conditions of our policies.

We thank you for providing us with a further opportunity to clarify the situation for you.

Kind Regards,
Direct Sports

Saanut 1/5 tähteä

Dishonest Refund Policy - Be careful with this company

Today I received a refund into my bank account and it was less than expected. Yet again, this company in incapable of making a refund in full.

I paid £35.07 for my purchased item. There was an additional £5.00 charge added to purchase another shoe box for the said return of the item, plus the cost of the return postage!

I am still waiting for someone to respond to me to explain WHY I have only received a partial refund. I expect a response at some point sollowed by a rude response on trust pilot - your customer service is abysmal and it shows with your ratings AND reviews. Do NOT shop with Direct Sports. Far too stressful.

25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Direct Sports-logo

Vastaus yritykseltä Direct Sports

Hi Nora,

Thank you for your additional feedback and for providing us with a further opportunity to clarify the situation for you.

The item you purchased was priced at £30.91 and you paid an additional £4.16 on top of this for your chosen method of delivery. As you opted to use our return label there is a cost of £3.99 deducted from your eligible refund of £30.91. You also chose to purchase one of our replacement boxes, at a cost of £5. The calculation of £30.91 minus £3.99 and £5 leaves £21.92, which is what has been refunded for you.

Kind Regards,
Direct Sports

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