Great products with fast delivery. This replacement racket was quite a bit more expensive than previous one bought from same vendor not too long ago, including restring costs. But I guess everything... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Racquet arrived quite fast however, the free tennis balls I should have received were removed from my order due to being out of stock. You can still see them on their website as free gift. I am disapp... Näytä lisää
Yritys on vastannut
Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... Näytä lisää
Shoes didn't fit. I paid delivery of course. And then they charged me another delivery to send it back, they charged to create a return label and also I had to pay to print it at the post office. It c... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Direct Sports, Racket sports, Running, Hockey & specialist shoes
Yhteystiedot
Wynyard Business Park, TS22 5TB, Stockton On Tees, Yhdistynyt kuningaskunta
- enquiries@directsports-eshop.com
- www.directsportseshop.co.uk
3,9
Hyvä
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No delivery
Bought a hockey stick for approximately £90.
Although my order included specific instructions to leave the package behind the bins if no one was home, these instructions were not followed. We were present on the scheduled delivery day, yet the driver did not ring the bell (at least we did not hear it), and the item was never received.
After contacting the team, and a few email conversations over a couple of weeks (and having to chase), I was informed that too much time had passed to provide a resolution. First and last time I bought from Direct Sports.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your feedback. We apologise on behalf of DPD with any issues encountered with the delivery of your order. We had made every effort to support your claim with DPD, even after their initial investigation had concluded that the parcel was delivered correctly. We were then informed by DPD that we were not able to pursue this further due to your request for the item to be left in a safe place and your delay in responding to our initial communications.
Kind Regards,
Direct Sports
Returns policy sucks
Returns policy sucks. Opening a package to see the contents means that it won't be accepted for a refund - this goes against the normal online shopping ethos. Better not to risk buying from this company otherwise what might seem a reasonable buy can end up a total waste of money. Shipping charges including the return for unopened items means any refund will not cover the costs sufficiently. This the first and last time I will buy from this company online.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your feedback. Our Returns Policy does clearly state that all returned items must be in a resaleable condition with all packaging in tact, which is in line with many other online retailers. We have tried to look into this particular situation for you but cannot find your order with us, if you wish for further support with your query please contact our customer service team with your order number so that we can look into this further for you.
Kind Regards,
Direct Sports
Worst company to deal with when you…
Worst company to deal with when you have to return something to them avoid
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your feedback. Our Returns Policy clearly states that items must be unused and in a resaleable condition in order to be accepted for return. The shoes you had returned had been worn and would not be suitable to be resold to another customer, therefore we were not able to accept this return and your item was sent back to you.
Kind Regards,
Direct Sports
Excellent timing and delivery
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your review. We are glad to hear that you are happy with our speed of service and do hope you will shop with us again.
Kind Regards,
Direct Sports
Have returned pair of shoes that were…
Have returned pair of shoes that were the wrong size 4 days ago and have not been refunded yet, also didn't have a choice of replacement pair since the right size of same was not available
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your feedback. We are sorry that your refund has taken longer than you expected. All of our Return Labels are delivered back to us on a standard delivery service. Once your parcel has been delivered to us, we aim to process returned items within 48 working hours and you will receive a confirmation email when this has been completed.
Kind Regards,
Direct Sports
Running Shoes - Good Price + Quick Delivery
Saucony Tempus 2 running shoes. Good price, ordered Friday 16/01/26, delivered by Royal Mail, Tuesday 20/01/26, shoes new, unworn and as described. Very efficient service + happy customer!
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your review. We are pleased to hear that you are happy with your order and our level of service. We do hope you will shop with us again.
Kind Regards,
Direct Sports
Great comms
Terms and conditions are a little restrictive but they are quite clear and open.
Purchased an item and paid for next day delivery. Due to a storm the delivery was delayed. I contacted the company and they were happy to refund the extra money that I had paid, without quibble.
I sent two emails to the company during my purchase and each was responded to quickly and professionally.
Very happy with the service received overall.
I would have no hesitation in making my next sports purchase from this company.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for taking the time to leave us a review. We aim to respond to all customer queries in a timely and helpful manner, and are pleased to hear that we were able to support your query. We look forward to you shopping with us again.
Kind Regards,
Direct Sports
Easy to order and exchange
Easy to place order, arrived in good time. It was a gift, and the shoe size wasn't right. I found it a very easy process to return and exchange for different size. Very pleased with customer service.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for taking the time to leave us a review. It is great to hear that you had a good experience with us and found our returns process easy to follow. We hope you will shop with us again.
Kind Regards,
Direct Sports
Worst experience
This is my first ever review but I need to warn people asap that this company is a complete scam. I have ordered a pair of trainers that came back HUGE (ordered 5.5UK), I received a shoe with written size 5 inside but actual size is 7 i was swimming in them..! I have instantly returned quoting they were too big and the company had the audacity to say I returned the wrong size and therefore cannot get a refund. I will take legal actions and never let this go until I get my refund.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your review. We had contacted you initially to explain that our Returns Team found two different size shoes in the box that you returned. All of our products arrive to us pre-packaged by the brand ready for sale, so it is a rare occurrence for an incorrect pair of shoes to be sent to our customers. As you have now informed us that the shoes were unfortunately received in this way, we have been able to accept this return and you should have received an email to confirm this.
We apologise that you had received an incorrect item. We do hope that your query has now been resolved and that we have been able to restore your faith in our company.
Kind Regards,
Direct Sports
Terrible company
Terrible company, although they sell nice products their customer service is awful and slow.
Save your money and purchase your gear elsewhere
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your review. We are sorry to hear that you have a bad experience with us. We have aimed to respond to all of your emails within a timely matter. As you had chosen to raise your query to a senior manager, this process does take longer and you should have been informed of this at the time that your complaint was raised.
Kind Regards,
Direct Sports
Great booking experience
Great booking experience, good product pricing and timely delivery.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for leaving us a review. It is great to hear that you had a positive experience with us and are happy with the products you received. We do hope you will shop with us again.
Kind Regards,
Direct Sports
Great price and excellent delivery
Great price and excellent delivery. Very happy with my purchase.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for taking the time to leave a review.
We are glad to hear that you are pleased with your order and the delivery service.
Kind Regards,
Direct Sports
Able to speak to a person.
First pair too narrow. Phoned and got to speak to a real human who was very helpful and facilitated an exchange which is perfect.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your review. We really appreciate your positive feedback, and are pleased to hear you are happy with our level of service.
Kind Regards,
Direct Sports
Reasonable price and quick delivery
Reasonable price and quick delivery
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your positive feedback, it is great to hear you are happy with our prices and speed of delivery.
Kind regards,
Direct Sports
Quick delivery and good product
Quick delivery and good product. The return and refund service is smooth and good.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your review. We are glad to hear you had a positive experience and found our returns process straightforward. We hope you will order with us again.
Kind regards,
Direct Sports
Excellent service
Ordered a pair of trainers. The price was competitive and delivery was prompt. However the fit wasn’t right so they were returned. The return process was simple and the money was refunded within the week. Communication was good, and would buy from them again. Recommended.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you, we appreciate your positive feedback and are very glad to hear you had a good experience. We look forward to you shopping with us again.
Kind regards,
Direct Sports
I am disappointed with my experience…
I am disappointed with my experience with Direct Tennis. The autofill form on the website pulled in the wrong address details, something that has never happened to me with any other retailer. Instead of acknowledging the issue, the team insisted it was my error, even after I flagged that the form on their site is not working correctly.
I paid for express delivery and then had to pay again for redelivery, which should not have been necessary if the website functioned properly. On top of this, instead of sending a replacement pair while the original parcel was already on its way back to their warehouse, they insisted that I wait for the full return, processing, and reshipping cycle. This has now dragged on for weeks for a simple pair of shoes.
The customer service response was slow and dismissive, and there was no effort to resolve the issue without extra cost or delay to me.
I expected better care for a straightforward order and a clearer willingness to take responsibility for a faulty system. This experience has put me off ordering from them again.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your feedback.
The address auto-fill feature on our website is designed to make the checkout process easier for our customers, but is simply an aid and, as with any website, we would always advise checking that your delivery details are correct before confirming the order. Further to this, we do send out confirmation emails that include the delivery address in the way that is has been entered by yourself as a further check.
Unfortunately we are not able to send out replacement items until we have confirmed receipt of the original item.
We take all of our customer queries very seriously, and it is a shame to hear that you have been disappointed with our service. We have aimed to support you through this process, and continue to do so.
Kind Regards,
Direct Sports
Excellent service from start to finish…
Excellent service from start to finish great product but unfortunately had to send them back as my husbands feet are wide , sending them back was quick and easy and I got my refund back into my bank within 5 working days I would highly recommend
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your review. We are glad to hear you had a positive experience with us despite not being satisfied with your item, and hope you will order with us again.
Kind regards,
Direct Sports
Direct Tennis has great deals!
Amazing deal got the racket I wanted at the grip size I needed!
Payment options offered are fantastic too you got PayPal which comes with all of its offerings, the racket itself was dispatched and arrived in minimal packaging (a relief) but of course very well secured and bubble wrapped. Thank you
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you, we appreciate your positive feedback and are very glad to hear you had a good experience.
Kind regards,
Direct Sports
Beware tennis racket purchases from this company. We ordered two tennis rackets online
We ordered two tennis rackets online. My husband's racket was fine and had the correct sized grip. My racket grip was too small and after trying it out carefully once I sent it back. I was refused a refund as I had taken it out of its cellophane packaging! I could not even swop to another racket with the next grip size up. I don't understand how a tennis player is meant to test out a racket without holding it!! Unfortunately our local sports shop has closed down. Please be aware of this when purchasing tennis rackets from this company as they are expensive.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Sports
Hi,
Thank you for your feedback.
In order for us to accept returns, items must be in their original packaging and in an unused condition. All items are received from the brand in their own packaging, and we are not able to repackage any items on site. To ensure all of our customers receive products of a high quality and in an unused condition, all items returned to us must be in their original condition.
As your racket was returned without the plastic on the grip, and with tennis ball felt in the strings, we could not confirm it had not been used. We are sorry to hear you are dissatisfied with the outcome of your return. However this is in line with our Returns Policy, which is available to view before making a purchase, and is in line with our competitors.
Kind regards,
Direct Sports
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.