DirectDoors.com Arvostelua 

I had excellent service from the very helpful and friendly staff, my new door is beautifully made and arrived very quickly. Very happy with the whole experience- would highly recommend this company 😃

Quick response to product questions and fast delivery. Our wooden Victorian style front door was good quality and well priced compared to other suppliers. It alsof arrived on time without damage. All in all a very good experience and I would certainly recommend and use Direct Doors again.

Exceptional experience provided by the team especially Emma as she went the extra mile to make sure my order was seamless . Absolutely a brilliant company and will definitely be a customer for life .

Missing parts and poor customer service. Avoid

Really great service. Doors arrived quickly and well packed. Customer service also very good, kept us informed at each stage of delivery.

Fast professional service and I love the doors

Ease of ordering and getting delivery of what you ordered in a fast and well organised manner, highly recommended 👌

Avoid this company. I paid over £700 for an external door, treated it and then painted with an exterior rated self-priming paint. Huge cracks have appeared within a week. The response from customer service was to rebuff my claim by saying I’d used the wrong type of primer. The product is faulty and not something primer alone would prevent. No attempt to resolve or compensate. Terrible service.

Very impressed and thankful for their service.
I was very impressed by the service of Direct Doors, from the communication and emails from them to the quick delivery of the items, including an internal door which I have finally just got hung. It went beyond my expectations.
Would definitely recommend them.

The doors are of very good quality and at a very reasonable price. They look exceptional fitted and I am so pleased I bought them.
Direct doors carry a very wide range of doors - if I am honest after looking through their offerings I would like to change all the doors in the house. 10/10 highly recommended

Lovely doors really happy with them, delievery was quick and easy and the staff was very helpful
Thank you

I bought Single Sliding Door & Wall Track - Sierra Blanco Door - Frosted Glass - White Painted and pelmet -+ handles. First of all you need a router machine to do the bottom rail and also for handles at this price the door comes un -router which is a high chance for you to damage/scratch the door. Maybe says into description certain things but the pelmet is £181 for 3 boards unpainted by gun, primed only that is mentioned but if u not a paint gun expert you will never do it close to the door by brush or roller. So you gonna have an amazing expensive looking door with a very cheap looking pelmet in top that costs a fortune for 3 boards. Overall over disappointed by this experience including that door came scratch first time is true they redeliver but the delivery person coming at 07:00 AM he looked very grumpy and damaged one of my walls on my hallways saying sorry that can be repaired.

I thought I’d ordered the perfect sliding barn door system with doors to match my existing internals. The order came in 3 deliveries which was a nightmare. The doors themselves came from another depot, which were delivered without signatory from any one in the household. I was away at this point and on my return I opened the what looked like well wrapped doors which to look at you’d doubt there could be any chance of damage. Well don’t be fooled. Under the protection wrap was the door supplier cardboard and poly wrap which became obvious there had been substantial damage. The edges of the doors had bashes and bits missing. So I straight away contacted DD with an email and picture evidence of my order. I was told I was out of the 48hour window for such a complaint, even though I was out of the country, the door delivery was late and the delivery had been left without signatures. After some back and forth and asking for a replacement door, I was offered measly token gesture of £78.00. The completed slider rail and doors was almost £900.00. So not only am I left with a system not fit for purpose, I’m out of pocket and will have to source a new door which will be in the region of £200/£250.
There is no way any sort of quality control was done before the doors were sent unless Stevie Wonder did it. You knew there was damage that’s why they were wrapped again so good so the unexpecting customer would be fooled into thinking all should be ok.
Your aftersales and customer care is shocking, as soon as you have the money you have no care. You should be taking pride in your products and making sure the customer is happy and then you’d get positive feedback, and even referrals. You’ll be getting neither from me and I stress to others shop elsewhere ! 🤬

WORST COMPANY I HAVE EVER DEALT WITH. I paid for a door and tracking and ultimately it cost £305…upon trying to return the items in absolute perfect condition (the tracking box was opened…not damaged but just opened and all the actual items and components were individually still sealed and packaged) they refused to accept the tracking box as a return and told me they would offer a partial refund of the order for the door only but it would incur an “uplift” cost to get the door picked up. All in all of the initial £305 I paid I would be receiving roughly £102 back…so over £200 has been kept for a return…

They argue this is “packaging” and “uplift” and logistics and it’s in the company policy and it’s all in the returns policy…blah blah nonsense…the facts are I paid £305 and tried to return the unused and perfectly fine not touched or even takin out of the packaging or wrapping door and tracking and was offered only 30% of the total amount back to RETURN the item.

They then said that I have to pay the pickup “uplift” cost up front and If the packaging wasn’t and I quote…”in absolute perfect condition” they would refuse pickup and keep the money…again further money grabbing. I refused to go along with it and give these people anymore money..not worth it and the hassle and inevitable further trouble it will cause.

No doubt they will reply below spouting the same drivel they did before about “fees” and policy and packaging needing to he “absolutely perfect” their words not mine…you watch…cue to the generic lies and response below. LOL. Avoid avoid avoid.

Hands down worst customer service and worst company I have ever dealt with.

Extremely disappointed, all glass in door smashed during fitting of latch as glass was too far into the frame. Complained and was told they were unable to replace or refund due to drilling 2mm more than was advised. Door was also sold as 8 panel glass door but it was just one piece of glass with frame on top. Would not recommend or use again.

Wouldn’t recommend. The door supplied has already failed its 1st winter.

the rustic rails that we got for our sliding doors were covered in rust when they arrrived and are extremely stiff to operate

Direct Doors have so far been unwilling to replace them even though they are dangerous to operate and one of them nearly fell off and could of seriously hurt someone

im hoping they will be able to resolve this soon...

I was emailing direct doors and I had amazing help from Cody who was amazing in answering my questions and getting my doors out to me on the day I wanted. Unfortunately the doors were scratched I got in contact with Cody again and everything was sorted. We got new doors yesterday and they are exactly what we wanted. Thank you Cody

The door itself is not bad the courrier deante is terrible people seem just to take you for fools first delivery went not only to the wrong house number it went to the wrong street second deliver was 2 1/2 hours outside of the time slot allocated no phone call or no message with any explanation I think this 2 companies are related in some way but if you don’t want hassle getting delivery best bet don’t buy these products

Ordered a set of external oak doors for a customer. They were veneered firstly which isn’t really suitable for external doors and the frame was not oak at all.
After fitting and sealing they began to buckle allowing water directly through the panelling also.
Not what was sold online.
I’ll make them myself next time. So much for direct doors.