Joanna made the my visit to you a very relaxing and enjoyable experience. Professional and courteous, nothing was too much trouble, she showed me a range of products, before I chose a lovely Georg Jen... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Always receive a warm professional service. Care is taken to explain process and cost and communication is good whilst waiting for repairs. Have bought many items over the years and prefer to suppor... Näytä lisää
All members of staff are helpful, professional and friendly. They go above and beyond which is why I have and will always remain a customer.
Excellent value product and promptly delivered. It would be a 5* review except that after initially leaving the site I received an email offering me 5% discount. When I returned to buy the discount... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Established, smart shop selling jewellery, watches and china, with free gift wrapping and delivery.
Yhteystiedot
2-6 Swan Lane, NR2 1JA, Norwich, Yhdistynyt kuningaskunta
- 01603 623051
- sales@dipples.com
- www.dipples.com
On vastannut 25 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
excellent service
very efficient, warm and courtious staff
A great place to shop
Joanna made the my visit to you a very relaxing and enjoyable experience. Professional and courteous, nothing was too much trouble, she showed me a range of products, before I chose a lovely Georg Jensen bangle, which was then beautifully gift wrapped. All in all a great experience..
Independent warm & professional service…
Always receive a warm professional service. Care is taken to explain process and cost and communication is good whilst waiting for repairs. Have bought many items over the years and prefer to support local, family run businesses who differentiate from the more cold, corporate offering elsewhere.
Courtesy
Courtesy, patience and friendly staff offering best advice..
Bury St Edmunds jewellery shop
All members of staff are helpful, professional and friendly. They go above and beyond which is why I have and will always remain a customer.
Wedding Band Shopping…
We visited Dipples today while searching for wedding bands for our upcoming wedding, and had such a lovely experience. John Pearce was an absolute pleasure to deal with – friendly, informative, and clearly very passionate about what he does. His knowledge really stood out and made the whole process feel easy and enjoyable.
We’ve now purchased our rings and are so excited to pick them up soon. Thank you for such a special experience!
Regards
Megan and Joe
Excellent service as usual
Excellent service as usual - thank you..
Lovely independent jewellers
Lovely independent jewellers. Lynn was really patient and informative. Gave us plenty of time and advice, not pushy at all, helping us to come to the right decision.
First class service & products
I originally contacted Dibbles jewellers using the online chat service. Chris got back to me by email very promptly and answering all of my questions & Ebony confirmed delivery by email the following morning.
I placed an online order that evening and both emailed and rang the Norwich shop the following morning to ensure the delivery process that I needed.
The item was sent by special delivery as a high value item and was extremely well packaged just as I had hoped for; accompanied by all the original packaging and receipts.
i would have no hesitation in recommending and using Dibbles jewellers again. The entire process from start to finish was exemplary and I am in love with my new FOPE gold necklace. Thank you so much guys. I will be back!
Looked down on
I went in to ask about a repair on a necklace. Granted it wasn't an expensive necklace, but it had a sentimental value. The lady went out the back to ask someone and returned saying the necklace could not be repaired as it is too fine. No smiles or anything - felt like I was being looked down on. I asked if she was saying they could not do it, or it could not be done. And she just flatly said, it could not be done. Luckily I didn't believe her so I went somewhere else and got it repaired. I have purchased from Dipples before and have had things bought for me from there. I won't be going back. I was in Beaverbrooks over Christmas buying an expensive watch and the snacks, beer, cakes Prosecco were flowing while we were treated like royalty. I will be getting my pieces from that type of place in the future!
Visited Dipples as my mum had lost her…
Visited Dipples as my mum had lost her engagement ring. She had the ring for over 60 years! The assistant was extremely helpful and patient bringing out a choice of rings for her to try on. Mum purchased a lovely diamond ring that matched beautifully with her existing wedding ring.
Helpful without being pushy.
Helpful without being pushy.
Some good old fashioned customer care…
Some good old fashioned customer care from Dipples today. Thank you to John Pearce, who resized my wife’s watch whilst I waited, and gave some very good free advice too!
Staff are very attentive and go out of…
Staff are very attentive and go out of there way to help you find the perfect piece for you.
We always feel welcome and John is…
We always feel welcome and John is always great to deal with. Professional and friendly.
Nothing is ever too much trouble
I was invited to the VIP event recently. Lynn Smith arranged our timings for arrival.
We were well looked after during the evening. My wife found something that she very much liked and Lynn helped her in supporting her decision in terms of style and how the jewellery could be worn (more than one option).
When it came to the purchase, Lynn managed all of the documentation (a little different given the VIP event), and identified the best presentation box for the purchase. Nothing was too much trouble.
The personal touch from the premier independent Jeweller in Norwich (in my opinion); why go anywhere else.
The staff are always so helpful and…
The staff are always so helpful and friendly.
Lied about repair price
Very disappointed in their customer service. I was given a repair price only for it to be doubled when it was time to collect. I will be discouraging everyone I know from using Dipple's in the future.

Vastaus yritykseltä Dipples Jewellers
I always get very good 5 star service…
I always get very good 5 star service and having been in the trade for 45 years it is lovely to be on the receiving end. I have also known John for 20 years as we were part of the original staff when Fraser Hart opened..
Just very relaxed
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