The stylus on our turntable unfortunately broke, so I emailed Digitalis Direct and asked if they sold replacements and they did, thankfully! Ordered one and received it a couple of days later, super... Näytä lisää
Yritys on vastannut
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First time buying from Digitalis and I am thoroughly impressed. Speedy delivery from a decent courier. And excellent customer service when the item was incomplete through no fault of their own. Would... Näytä lisää
Yritys on vastannut
Digitalis themselves were faultless. The product was great and well-packed. An initial problem with ordering resulted in a prompt and effective call-back from one of their staff - good work! I'm ple... Näytä lisää
Yritys on vastannut
I ordered a turntable and speakers set from their eBay store and was so impressed how quickly it arrived, especially as it arrived on a weekend. The audio technica turntable and edifier speakers are... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Digitalis Direct
Yrityksen kirjoittama
Established in 2005, Digitalis Direct are an electronics retailer based in Romford, Essex. Specialising in Audio and TV equipment.
Brands you can expect
Digitalis are Authorised retailers for top brands including Audio Technica, Audiolab, Avtex, Dali, Edifier, Maxview, Q Acoustics, Quad, QED, Vision Plus, Wharfedale and many more.
Best Prices and Unrivalled Customer Service
Digitalis aim to ensure purchasing Hi-Fi and AV equipment remains pleasurable throughout the whole experience and we pride ourselves on our commitment to give the best possible prices, backed by unbeatable customer service, with everything shipped from our UK based headquarters the same day if purchased by 3pm Monday to Friday (excluding Bank Holidays).
No Hassle Returns
All products purchased from our website come with a 30 day money back guarantee for peace of mind, and are backed by full manufacturer warranty.
Our 'money back' guarantee is in addition to your statutory rights as our refund period is 30 days instead of the UK standard of 14 days, another great reason to choose us.
With Digitalis Direct you can be assured of a first class service from purchase to receipt and beyond!
Yhteystiedot
Unit A2 Seedbed Centre Davidson Way, rm7 0az, Romford, Yhdistynyt kuningaskunta
- 01708 763623
- graham@digitalisdirect.co.uk
- www.digitalisdirect.com
5,0
Erinomainen
565 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and help regarding a…
Great service and help regarding a faulty part. Digitals Direct contacted the manufacturer and arranged a replacement for me which was then sent out within a couple of days.
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review Carol! We will always assist our customers when they have a faulty part in their order and make sure they are completely satisfied. We're sorry you experienced this issue but glad we could help fix it for you.
Perfect In Everyway!
Perfect in everyway, great price, quick delivery and spot on communication!
4. syyskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Paul! It's nice to be called perfect every once in a while! :)
Great service arrived promptly
Great service arrived promptly. Everything works well very happy
18. elokuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Jeremy! Glad to hear you got your order quick and working well!
Excellent fast service great price.
3. syyskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review!
Digitalis were so helpful..
Digitalis were so helpful... I am completely useless with tech but they patiently answered all my queries re Bluetooth and explained how to set up the system should I buy it....and also recommended compatible headphones. Once I ordered the audio technica deck, and Edifier speakers and headphones they arrived within 24 hours, fully tracked. Set up was easy, just as they had explained and the sound quality and ease of use is excellent. I'm so pleased....it couldn't be bettered. Thank you.
26. elokuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Alyson! We pride ourselves on making our service as customer friendly as possibly. We always make sure that you are completely confident with the product and with us as a company. We're so glad you love your Bluetooth turntable system and hope you can enjoy it for years to come!
I ordered a DAB aerial for my workshop…
I ordered a DAB aerial for my workshop on wed, arrived next day before lunch. All correct, brilliant service and delivery. I usually order from Amazon prime but this item was cheaper and quicker delivery, will use again in future.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review David! We appreciate that nobody likes to wait around for something so we ship all orders on a next working day delivery service (when paid before 4pm Mon-Fri) as we know how important it is for you to receive your order. Glad you enjoyed shopping with us!
Brilliant
Brilliant. Ordered Friday arrived Saturday midday. What more can you ask for.
Thanks for all your help and support
22. elokuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Graham! We appreciate that nobody likes to wait around for something so we ship all orders on a next working day delivery service (when paid before 4pm Mon-Fri) as we know how important it is for you to receive your order.
Ordered on a Friday delivered Saturday…
Ordered on a Friday delivered Saturday despite it being a bank Holiday weekend. I did ring them to see if the bank Holiday would effect delivery. They told me that they had changed the carrier from DPD to Royal Mail to ensure delivery.
Very nice attitude on the phone.
22. elokuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Steven! I'm glad to hear you received your order next day as we all know how problematic a bank holiday can be! We always try our best to make sure you receive your order next day, no matter the circumstances! You were a pleasure to talk to on the phone and we're glad that you put your faith in us to fulfil our promise made to you, hope you enjoy your order!
Vastaus yritykseltä Digitalis Direct
Thank you for your review!
Easy ordering and speedy delivery!
21. elokuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Elizabeth!
Excellent service
Brilliant! Contacted them as they had an ‘open box’ Mission amp for sale elsewhere. They put it on their website within an hour and I was able to order it for next day delivery. Arrived promptly and safely - and really is as new. Will definitely be using them again! Thank you so much.
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review Jon! We often have open box models available and will always satisfy the customers needs when they contact us about purchase. Glad you enjoy your order!
Great customer service
I had ordered a new stylus from Digitalis via Facebook and experienced problems installing it. Julie at Digitalis was excellent helping me out and contacting the manufacturer (as this was a new model of stylus) then getting back to me the following day - talked me through manufactures recommendations and I managed to get the stylus on. Amazing friendly customer service - thank you.
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review Suzanne! Our team here at digitalis are always willing to help our customers when they have an issue with setup of any product. We're glad that Julie was able to help you in a friendly way and get your problem sorted!
Extremely easy to set up with a SIM…
Extremely easy to set up with a SIM card. Lightweight and great for a touring caravan.
28. heinäkuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Jennette! Hope you enjoy your mobile WiFi router and have fun travelling!
Easy to navigate website and great…
Easy to navigate website and great prices with introduction discount. Fast next day shipping, perfect, thank you.
13. elokuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Mike! This is the customer experience we strive for, we're glad you enjoyed shopping with us!
Digital TV Cable
Ordered 50m Digital cable on Friday arrived next day. That's what l call service.
Spoke to a gentleman called Peter very helpful chap.
Thank you very much 😀
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review Michael! Our aim is to get your order to you in the shortest possible time so you can get using whatever you purchased as soon as possible! We're glad you enjoyed our all-round customer experience!
Warranty Issue
Required, under warranty, a replacement part for Project vinyl cleaning machine. This was managed extremely efficiently and the new part was dispatched very quickly.
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review Mike. Unfortunately, sometimes problems occur that are out of everybody's control. However, when they do, we work tirelessly until your issue is sorted and you are back happy with your order. We're sorry that you encountered this issue but glad we were able to efficiently correct your issue!
Amazing customer service I had issues…
Amazing customer service I had issues with the tracking number for DPD and I got a reply pretty quickly from the customer service team .
They will be seeing me again !!!
5. elokuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Trinity! We will always help a customer with anything as promptly as possible. Glad we were able to help you and we can't wait to serve you again!
Top Notch customer service
Order was delayed but only by a day, I did send an email as tracking number on email was not a number so consequently I could not check. I quickly afterwards received a call from Peter who was v helpful, he advised it would be delivered this pm, it was. He also followed up with an email apologising. Very good service only let down by DPD but nothing major.
4. elokuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Cassandra! Unfortunately, issues can occur that are out of anyone's control. We will always assist our customers with their problems and revive confidence in our service when something happens of this nature. We're glad we were able to help you!
Quick and easy to order and delivery…
Quick and easy to order and delivery within a week.
31. heinäkuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review William! We offer next working day delivery as standard so our customers don't have to wait around to start enjoying their orders!
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