Ordered some packers for a window we were replacing. Took 2 weeks to arrive and only after I’d enquired where they were. We’d finished the job, I was told they could be retuned but the shipping costs... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Telephone support for ordering was really excellent. Parts I needed were cheaper here than anywhere else (though very hard to find anyway). Was told the parts were was Out Of Stock but due in followin... Näytä lisää
Yritys on vastannut
Kept me informed all through the process , from ordering, paying and even up to delivering my order into my post box. It was only one hinge but still got first class service. Based on my experience,... Näytä lisää
Yritys on vastannut
Seeking parts for a vandalised window winder in a church, the website was easy to navigate, communications were really friendly and the parts arrived blisteringly fast. Completing the experience is... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Specialist supplier of hard-to-find window & door parts. trade professionals and DIY enthusiasts. DG Supplyline Ltd was established in 1999 and has built up a loyal customer base of trade professionals and DIY enthusiasts.
Yhteystiedot
122-124 Prince Avenue, SS0 0NW, Westcliff-on-Sea, Yhdistynyt kuningaskunta
- 01702 351 911
- sales@dgsupplyline.co.uk
- www.dgsupplyline.co.uk
4,5
Erinomainen
199 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The delivery was excellent
The delivery was excellent , ordered it and the part was here the next morning
4. kesäkuuta 2026
Slow to deliver
Ordered some packers for a window we were replacing. Took 2 weeks to arrive and only after I’d enquired where they were. We’d finished the job, I was told they could be retuned but the shipping costs were most of the item costs. Wouldn’t use again.
1. kesäkuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Thank you for taking the time to leave us your feedback. We are very sorry to hear that your window packers took two weeks to arrive and that the delay impacted your job.
Because shipping is a fixed cost, we are unfortunately unable to refund postage on returned items. However, we always want to offer the best value possible, which is why we have recently reduced our UK mainland shipping costs for smaller items from £6.49 down to £3.95.
If you ever need parts urgently, please do get in touch with our team before placing your order, and we will do our best to find the quickest option for you.
We are currently developing a bespoke stock control system, so you will soon be able to see live availability directly on our website.
We hope you might consider using us again in the future.
Kind regards,
The DG Supplyline Team
Excellent service and communication…
Excellent service and communication from seller very speedy delivery
2. kesäkuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Dear Robert,
Thank you for the excellent 5-star review! We are delighted to hear that you experienced speedy delivery and great communication from our team.
Ensuring our customers get their replacement hardware quickly and smoothly is always our top priority, so your feedback means a lot to us.
We look forward to dealing with you again next time you need any door or window repair parts!
Kind regards,
The DG Supplyline Team
Excellent service
It was the first time I have used this company but it will be my go to when I next need to.
Superb quality goods and great service not to mention fast shipping.
Thanks
1. kesäkuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Thank you so much for taking the time to leave us this wonderful 5-star review!
We are absolutely delighted to hear that your first experience with DG Supplyline was such a success, and that you were pleased with the quality of our goods, our service, and the speed of the shipping. Knowing that we have earned a spot as your go-to company for future door and window hardware needs means the world to our team.
We look forward to welcoming you back next time you need us!
Kind regards,
The DG Supplyline Team
Fast delivery of quality products
Fast delivery of quality products. Exactly as described online. Easy to order and pay at checkout
29. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Hello Joe,
Thank you so much for the 5-star review! We are thrilled to hear that you found our checkout process easy to use and that your order arrived quickly and exactly as described.
We always aim to provide a seamless experience from start to finish, so your feedback is greatly appreciated.
Thank you for choosing DG Supplyline, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Perfect product, fast delivery!
Thank you so much for the prompt delivery of this door gasket. It was exactly what I wanted and was delivered really quickly. Well done DG Supplyline!
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DG Supplyline Ltd
Dear Barry,
Thank you so much for the 5-star review! We are pleased to hear that your door gasket arrived quickly and was exactly what you needed for the job.
We always aim to provide a prompt and reliable service, so your kind words mean a lot to the whole team.
Thank you for choosing DG Supplyline, and we look forward to helping you with any future door or window hardware needs!
Kind regards,
The DG Supplyline Team
Vastaus yritykseltä DG Supplyline Ltd
Dear Trevor,
Thank you for leaving us a 5-star review! It's great to hear that your products were as described and that you received your goods quickly.
We hope to deal with you again soon.
Kind regards,
The DG Supplyline Team
Vastaus yritykseltä DG Supplyline Ltd
Dear Gary,
Thank you for giving us 5-stars! We are glad you had a great experience dealing with DG Supplyline.
We hope to deal with you again soon.
Kind regards,
The DG Supplyline Team
Vastaus yritykseltä DG Supplyline Ltd
Thank you for giving us 5-stars! We are glad that your order arrived quickly.
We hope to deal with you again soon.
Kind regards,
The DG Supplyline Team
Part was the right one and delivered…
Part was the right one and delivered really quickly
29. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Hello Mr Wozencroft,
Thank you so much for the 5-star review! We're delighted to hear that you received the correct part and that your order arrived quickly.
We look forward to helping you with any future door or window hardware needs!
Kind regards,
The DG Supplyline team
Good quality hinge
Good quality hinge, as described, and arrived in a timely fashion. Very good!
4. maaliskuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Hello James,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that your hinge was exactly as described and that it arrived promptly. Providing high-quality hardware and a fast, reliable delivery service is exactly what we aim for, so it's great to know we hit the mark for you.
We look forward to dealing with you again the next time you need door or window hardware!
Kind regards,
The DG Supplyline Team
Good service
I appreciated how they gave the exact spec name of the item I was ordering. I ordered the same item from a different supplier but they ended up sending the incorrect item
19. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Hi Jams,
Thanks for the fantastic 5-star review!
We're delighted to hear that providing the exact specification details helped you get the right part for the job. We know how frustrating it can be to receive the wrong item, especially when trying to complete a repair, so our team works hard to make our product descriptions as clear and precise as possible.
We appreciate your business and look forward to helping you with any future door or window hardware needs!
Kind regards,
The DG Supplyline Team
Great service! (Naturally: we are a church after all!)
Seeking parts for a vandalised window winder in a church, the website was easy to navigate, communications were really friendly and the parts arrived blisteringly fast.
Completing the experience is down to me to fit them carefully!
Thank you.
19. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you found our website easy to navigate and that your parts arrived quickly. It's wonderful to know we could assist in sourcing the window winder parts needed for the church.
Best of luck with the installation, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
First class service would definitely…
First class service would definitely use DG supply line again
20. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Hello John,
Thank you for the fantastic 5-star review! We are delighted to hear that you received first-class service from us.
We appreciate your support and look forward to helping you with your window and door hardware parts again in the future.
Kind regards,
The DG Supplyline Team
Vastaus yritykseltä DG Supplyline Ltd
Hi Val,
Thank you for the great 5-star review! We are delighted to hear that your order arrived quickly and that the handle worked perfectly for your repair.
We appreciate your business and look forward to helping you with any future door or window hardware needs.
Kind regards,
The DG Supplyline Team
Speedy delivery
Part ordered arrived quickly, well packaged... and does exactly what it should. All good
18. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Hello,
Thank you so much for the 5-star review! We are delighted to hear that your order arrived quickly, safely packaged, and that the hardware part is doing exactly what it should.
We look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
I needed a part for my door
I needed a part for my door. I gave them a quick call ,very helpful staff they located the part needed I ordered online and it arrived in 2 days. Great service. Thanks
14. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Hello Mark,
Thank you so much for the fantastic 5-star review! We are delighted to hear that our team could assist you over the phone to locate the exact door part you required, and that your online order arrived safely within two days.
Providing quick, helpful guidance and fast delivery is exactly what we aim for, so it is wonderful to know we hit the mark for you.
Thanks for choosing DG Supplyline, and we look forward to helping you with any future door or window hardware needs!
Kind regards,
The DG Supplyline Team
Took so long to get my bits and I had…
Took so long to get my bits and I had to call you loads of time to get anywhere with it it’s been about 3-4 weeks to get what I need and I’ve got nothing out of you no good will jester nothing cost me money as my customer wants money off now. Joke to be honest. If you haven’t got the stuff in stock it should say on your site
15. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Hello,
Thank you for your feedback. We're sorry to hear that you are feeling frustrated, especially regarding the impact this delay has had on your project and your customer.
As highlighted on all of our product pages right below the basket button, online availability is subject to final confirmation by our team while stock levels are updated. Because of this, our team contacted you as soon as your order was placed to explicitly advise that an item was out of stock, required ordering in from our supplier, and would take a few weeks to arrive. We appreciate that you chose to proceed with the purchase at that stage after being made aware of the lead time.
While we updated you whenever new information became available from our manufacturer, we understand that waiting for special-order items can be stressful when managing your own clients.
Kind regards,
The DG Supplyline Team
The item was exactly what I wanted
The item was exactly what I wanted, and it arrived early.
12. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Dear Amir,
Thank you so much for the 5-star review! We're thrilled to hear your order arrived early and met your expectations perfectly.
We look forward to dealing with you again soon!
Best regards,
The DG Supplyline Team
Commitment to customer service
I received email confirmation of order, then the following day an email saying the delivery had been upgraded without charge, I can only presume it missed its picking slot and completed the next day. I didn’t chase or question expected delivery date, and for the company to upgrade it because of an internal error shows the commitment to customer service this company has.
13. toukokuuta 2026
Vastaus yritykseltä DG Supplyline Ltd
Dear Bill,
Thank you so much for taking the time to leave us this fantastic 5-star review!
We're delighted to hear that you noticed and appreciated our commitment to customer service. When unexpected internal hiccups occur, our priority is always to put things right for our customers as quickly as possible, so we are thrilled that the complimentary delivery upgrade hit the mark for you.
We truly value your business and look forward to supplying your door and window hardware parts again in the future!
Kind regards,
The DG Supplyline Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.