DG Cars Arvostelua 

Well, where do I start......... Let down again!! Booking ID 18680107 at 3rd December 2022, 6:30 pm. Booked in advance and paid to meet my friends at 6.30pm to go to town. Phoned office to check where my taxi was as 6.30pm and told my booking didn't have an address, Just Arnold??? Really??? So, glad I phoned as per previous problems with DG and said a taxi was on its way. Got to 6.45pm and no show, so, went outside to look for my taxi as not had a call to say the driver had arrived. Taxi driver said he'd been there 20 minutes and job had been cancelled and left as, he now didn't have a booking for us. Phoned office again and asked what is happening and told my phone had a +44 at the beginning and their system couldn't deal with this hence, the driver not being able to contact me, really??? The call centre staff are not great, next person I spoke to told me I'm not on the system, just as Arnold again, the place and to get a refund...... Then, I got another call over the top of the call centre staff speaking to me, miraculously a supervisor came on, found my booking, took my address and telephone number and a taxi arrived 5 mins later, the same driver and we got to the meal an hour late, 7.30pm so, I would NOT recommend this company, last time I will use them, thank you so much DG.

Please everyone do not use this taxi…
Please everyone do not use this taxi service. Or any in the surrounding area as it’s all D and G cars. So on the 17th of October I called this firm for a taxi. . They told me I needed to pay upfront. I didn’t have any cash on me I needed to go to a cash point . The taxi driver was as abbisive. Eventually I called the office who advised the driver to take me to a cash point. He did whilst being very rude to me. As I got to the cash point I left my car keys jacket and spare work clothes in the back seat along with my phone in my jacket pocket . He thrown all my stuff out the window whilst driving off broken my phone stolen my wallet I have it all on CCTV and I have reported it to notts police who are dealing with it. Please don’t use this firm or notts taxis there all the same company . This is how they do business do not trust them. They broke my phone stolen my wallet and ruined my clothes. Bu throwing them out of a moving car. All because he couldn’t wait for me to get the cash out the machine. Awful firm.Taken this to a solicitor I have a case.

What a friendly driver so helpful picked mum up from the hospital arrived within minutes

My wife phoned for a D&G taxi and was quoted £4.40p when She got to the destination, they charge her £8. 00. She had no option but to pay it.The driver had gone the longest was round!!!!!!!!!

I booked a taxi last night, I had 2 young children with me the taxi service said half an hour, 10 minutes later the driver rang saying he’ll be 15 minutes which was great! Me and my two young children stood in the cold waiting for half an hour for the taxi to not turn up, I rang the company up and asked them where the taxi was to be told the taxi has came down the street and picked someone else up and taken them home instead, even though I had booked it and under my name! The man said sorry and said he can get another one out within the next hour. I am disgusted in this service, by that point I had two freezing children crying who just wanted to get home. I can’t believe even if you book a taxi the driver will still leave you and take someone else instead!
… this has been dealt with great by the company so I take my 1 star back.. unfortunately I can’t delete the review.
But I am happy with the care I received once reported.

I woke up late and needed a taxi straight away, i rang 1 company and the autimatic answer couldnt understand me. But DG cars i didnt have a problem and they came within 5-10 minutes.
The driver asked me which way i waned to go, and i got to my destinations in good time
Thznk you

This is an amended review as western cars seem to have ironed out the issues I was having. Their accounts staff realised that my access to work account had been incorrectly set up so drivers were not interested in my pick ups to & from work. Thankfully this has now been sorted.

Booked a taxi with DG cars at 8am for 1.40pm in the afternoon to take my grandaughter to work for 2pm. Her work place is strict with lateness and I allowed plenty of time for taxi to get there. The place is not easy to get to and I was working that day. I recieved a call from my grandaughter saying they had not arrived at 1.40pm.I phoned DG cars and an automated message informed me they were trying to find a driver to attend! I had to leave my work and quickly drive home, pick her up and take her myself making her a few minutes late. On the way at 2pm had a call to say they were at my home! 20 minutes late! I am disgusted at the service and will never use this company again.

I booked a taxi for my family, and the driver took advantage they are from abroad to overcharge by £10. Edit I complained to DG cars and they added the complaint to the driver's record. This situation could have been avoided if DG cars allowed card payment or made the meter more visible.
Edit I put a complaint through DG cars,however this was not helpful since the payment was cash only with no receipt given by the driver. Like I said a visible meter will be useful especially for elderly people. I know use Nottingham Cars which offers a more competitive fixed fee advanced booking.

Used the app to book more than two hours in advance. Car was 10 minutes late. Car was a shambles with a significant knock from the front near side suspension and a very severe vibration at speed and a tyre deflation notification on the dashboard. To cap it all the driver following his satnav missed the turn for the dead end destination and let us walk the last two hundred yards. Shambles! Use Uber it was a cheaper quote but tried to support local. Won’t make that mistake again!

Booked taxi day before. The first taxi arrived 15 min late with no explanation.. the return taxi was cancelled ( not by us) meaning a long walk home

Leftme and my 3 year old grandson waiting for above an hour in the pouring rain my grandson was dripping by the pool one we actually arrived home

I booked three taxis on the of my daughters wedding to go backwards and forwards to the venue, each taxi arrived on time the drivers were polite and very friendly.
Would use this company again.

I had booked a taxi to take my visiting family to their hotels at night, and we got a very distressing call from them telling me that the driver had pulled up at a gas station to get them to take out cash. My family was scared at the driver's behaviour. If getting paid was a concern, they could have sent a link to the payment beforehand, rather than stressing the passengers out.

Plus the same driver had driven them in the morning with the same attitude and forced them to pay an extra 20 GBP in cash specifically.
This is all very unprofessional behaviour and I will never use their services again.

On time, car spotless, reasonable price

Great taxi company - easy to book via the app and always on time!

Airport transfer, booked on the app and although I had issues I rang up and it was quickly sorted. About £35 which I thought was reasonable as the car park would have set me back about £60. Advance booking recommended as taxi was waiting as we landed at 2am….excellent service and used them twice now and will again!

Waste of space, pre booked taxi never turned up.

Phone 20 minutes before it was due and told it could be 30 mins. 40 mins later they just cancelled.

Avoid