This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... Näytä lisää
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A great experience with this company. I ordered a fan in anticipation of the hot weather, it arrived the following day and what's more there was no delivery charge. The fan was easy to assemble, appea... Näytä lisää
Put profit before customer service, won’t accept returns False Marketing claims: SAY: Alexa and Google home enabled BUT "do not use unattended or when house empty" SAY: for modern interiors a... Näytä lisää
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Easy ordering and very speedy delivery, as I have only had the dehumidifier for a couple of weeks, I can’t really comment on reliability. So far it does what’s supposed to do ie remove the moisture fr... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Devola
Yrityksen kirjoittama
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Yhteystiedot
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Yhdistynyt kuningaskunta
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4,5
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
First experience of a smart heater
I bought a 2000w glass panel heater which was delivered the next day. Having always had gas central heating I moved to a flat and could not get on at all with the slow, ineffective heaters in situ.
The new one is small, compact and stylish though I would say light grey rather than platinum white as described. It heats up very quickly and is effective in a medium sized bedroom. I had thought that the description of timer meant it could have scheduled on and off times set with the remote control but the timer is just 1 to 24 hour duration. It is of course a smart heater and operating times are set eg on the Alexa app. I had to enlist help from a more IT competent person to connect it up. The signal only seemed intermittent for the first few days which was worrying but it now seems to be constant and settled. It is possible to remove the light pad when heating is in operation but not when on standby so at night the on and the WiFi buttons do illuminate the room. It is far more effective than the previous heater and I will now get it wall mounted and have the cable put into a wall socket. I will see how it functions for a few months and then consider replacements for other rooms too. At this stage seems a good buy and I am enjoying a warm room.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Devola
Hi Julie,
Thanks very much for such a thoughtful and detailed review — it’s really helpful to hear how the heater compares to what you’d been using before and how it’s working in a real‑world setting. We appreciate you flagging the colour tone, timer expectations, and setup experience, as well as the positives around heat output and design. I'm lad to hear things have settled and that you’re now enjoying a much warmer room 🔥
Best wishes,
Elise
Devola 20L
Ordered from B&Q, direct from Devola. Amazing product, first time of using took 20L from the conservatory.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Devola
Hi Dave,
Thanks for the review — it's great to hear it made such a difference straight away, especially pulling that much moisture from a conservatory. Really glad it’s working that well for you 💧
Best wishes,
Elise
Not as expected..
I was false-fully told by them the heater was eco and energy efficient, when it used around 50p an hour witch is ridiculous.. on reading there terms of returns, if the package has been open or used they reserve the right to only give you 50% of the cost of the item, not only that your responsible for delivery costs back to them, total con avoid this company, also on there site they selectively choose what reviews appear, basically deceiving its customers.
The delivery they used was loveshop directory.
I should have ordered off amazon I would have been covered far grater, its not even worth sending it back as the cost of delivery wouldn't make it worth it.
PC Thanks for your reply Devola I will keep this here so that it makes sense to your reply but changed the rating..
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Devola
Hi Mike,
I’m sorry to hear you’re unhappy with your experience, and I believe there has been some confusion that I’d like to clarify.
The cost to run a heater is highly dependent on your individual energy tariff, usage duration, and selected settings. While our heaters are designed to be energy efficient, the actual running cost will always vary from household to household and isn’t something we can guarantee.
In terms of returns, our policy is consistent with many retailers. If an item is returned in a condition where it cannot be resold due to heavy use or damage, we reserve the right to apply a deduction. However, if the packaging has simply been opened and the product has only been lightly tested — similar to what would be expected in a shop setting — there would be no reason for any deduction to be made. Return postage is the customer’s responsibility when an item is no longer required, which is standard practice across most retailers.
To clarify the delivery point, LoveShoppingDirect is our company name, and delivery is always carried out by third‑party courier services. We do not deliver items ourselves.
All of this information is clearly outlined on our website. We don’t intend to be misleading or deceptive, and we’re always happy to explain or clarify any of our policies if contacted directly. It’s a shame you didn’t reach out to us first, as these concerns could have been addressed and explained before leaving a review.
Best wishes,
Elise
Vastaus yritykseltä Devola
Hi Margaret,
Thanks for the feedback — glad to hear it’s working well 👍
Best wishes,
Elise
The product is excellent
The product is excellent, and the customer service was good too!
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Devola
Hi Conor,
Thank you for the feedback!
Great to know you were happy with both the product and the support. Thanks for taking the time to leave a review 🔧
Best wishes,
Elise
No problems at all
Easy ordering, kept up to date with each stage of the next day delivery process.
Very pleased with the product.
No problems at all. Well done Devola👏
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Devola
Hi Elaine,
Thank you for the kind words — Great to hear the ordering and delivery updates were clear and that the product’s doing exactly what you needed. Thanks for taking the time to leave a review 👏📦
Best wishes,
Elise
Vastaus yritykseltä Devola
Hi John,
Thanks for the review — I'm glad everything lined up well for you, from the price and quality through to delivery 📦
Best wishes,
Elise
I am very pleased with this heater as…easy to use
I am very pleased with this heater as it is so easy for me to use with the remote.my neighbour has a similar model and uses the app and this is something i will be doing as she says its easy.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Devola
Hi Irene,
Thank you for sharing this — it’s great to hear it’s been easy to use straight out of the box 👍 It's a nice bonus that the app option is there too if you decide to try it later. We appreciate you taking the time to leave the feedback 😊📱
Best wishes,
Elise
Vastaus yritykseltä Devola
Hi Paul,
We’re happy to hear you were pleased with the delivery speed and pricing. Thank you for your feedback 😃
Best wishes,
Elise
I cannot find how to return the item
17. tammikuuta 2026
Vastaus yritykseltä Devola
Hi Sue,
I’m sorry you’ve had trouble finding how to return the item. We do feel it’s a little unfair that this wasn’t raised with us directly before leaving a review, as we would have been more than happy to help.
If you reach out to us explaining why you want to return the order, we’ll be able provide clear instructions and make the process as easy as possible.
Best wishes,
Elise
It was easy to order,arrived quickly…
It was easy to order,arrived quickly within the time band given.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Devola
Hi Geoff,
Thanks for sharing your experience 😊 Glad the ordering process was smooth and the delivery was on time!
Best wishes,
Elise
Vastaus yritykseltä Devola
Hello,
Thank you for your feedback.
I do want to confirm that I did send you an email on 10/12/2025 asking if you would prefer a refund or a replacement, as the courier was returning the parcel to us. Since we didn’t receive a response, our returns team processed a refund for your order I'm afraid.
If you need anything else, please reach out to our customer service team.
Best wishes,
Elise
Excellent dehumidifier
Excellent dehumidifier! Very fast delivery. I already have this model of dehumidifier (I bought it a year ago) but the new one will be used downstairs and the other one is for drying the laundry upstairs. The dehumidifier is really efficient and quiet too. Can't recommend it highly enough!!
12. tammikuuta 2026
Vastaus yritykseltä Devola
Hi Lorna,
Thanks for the detailed feedback 🌬️ Really appreciate you sharing how you’re using the dehumidifiers—sounds like a great setup! Glad to hear they’re working efficiently and quietly for you.
Best wishes,
Elise
Great service
Great service.
And delivery was so fast too.
The dehumidifier is great .
Really cleans the air and with the fan it dries out the humility and I can't believe the amount of litres of water in the dishumidifier tank.
The dials are so easy used and I like the dial on the front that changes colour .
12. tammikuuta 2026
Vastaus yritykseltä Devola
Hi Sharon,
Thanks for the great review 🌟 Really happy to hear the dehumidifier is doing such a good job for you! The colour-changing dial is a nice touch, and it sounds like you’re getting amazing results with the water collection and air quality.
Best wishes,
Elise
Delivery time was fine but thereafter…
Delivery time was fine but thereafter the wheels fell off.
Wished to return the product but no on-line label according to your assistant it may cost me £25 to return it and I may not receive a refund if your assessors consider it could not be re-sold
Will never use this company again and any future customers should think twice about using them.
12. tammikuuta 2026
Vastaus yritykseltä Devola
Hello,
I'm sorry to hear about the troubles with your purchase.
I’ve reviewed all communication and couldn’t find any mention of wheel damage—only box damage, for which we requested photos that were never sent. The main issue raised was that the product couldn’t be used on carpet, which is stated in our online manual, so we provided the “unsuitable returns” information.
You’re free to use any courier for the return; the £25 mentioned refers to the return service we offer because that’s what our couriers charge us, but you’re not obliged to use it. It’s also correct that if an item is returned in unsuitable condition, a refund may not be applied. However, if you let us know about any damage upon delivery, this is always taken into consideration and would never be used against you.
I hope this clears up a few things.
Best wishes,
Elise
I ordered a heater next day delivery
I ordered a heater next day delivery, never recieved after 4 days i contacted them and was told there had been an issue with delivery fair enough a new 1 will be sent immediately next day delivery. 5 days later again no item no tracking and no contact
9. tammikuuta 2026
Vastaus yritykseltä Devola
Hi Jamie,
Thank you for your patience. I’m really sorry for the delay and the confusion around delivery times.
Couriers are no longer offering next-day delivery to your area I'm afraid. I can see your order is out for delivery today with EVRI between 2 PM and 4 PM, and my colleague will send the tracking information shortly. Please let us know once it arrives, and if there’s anything else we can do to help, just reach out.
Best wishes,
Elise
The online shopping experience was very…
The online shopping experience was very good with a well designed, informative website.
8. tammikuuta 2026
Vastaus yritykseltä Devola
Hi John,
Thanks for sharing your thoughts 💻 We’re glad the website made things easy and informative for you—it’s great to know the shopping experience worked well!
Best wishes,
Elise
Vastaus yritykseltä Devola
Hi David,
Thanks for the feedback 🛒 Great to hear you found good deals and that delivery was quick! We’re glad you’re happy with the products too.
Best wishes,
Elise
Looks very nice, but 'smart' function is flawed.
Looks very nice, glass front with display shining through. The operation is however flawed. If you set up some parameters using the touch buttons or remote, they are lost if the power is lost. Imagine if you set it up as a frost protection device. The setting is lost if there is a power cut, and the house will freeze even if power is restored. A 'dumb' heater would just carry on with the previous setting once power was restored. The smart action does not appear to have a timer function, so you can only achieve this with a modification of the schedule.
11. tammikuuta 2026
Vastaus yritykseltä Devola
Hi Andy,
Thanks for sharing such a detailed review 🔍 We appreciate your honest feedback. You’ve raised a really valid point about the settings not being retained after a power cut—that’s definitely something to keep in mind for frost protection use.
However this heater should have a timer available both on the unit itself and on the app. If you are having some troubles with this then it may worth reaching out to our customer service team.
Best wishes,
Elise
Vastaus yritykseltä Devola
Hello,
Thanks for your review 📦
Glad to hear delivery was quick and the device is working well for you!
Best wishes,
Elise
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