Dennis Kirk Arvostelua 200

I ordered parts for my Atv. Initially I thought the website and super fast delivery were impressive. But the parts I ordered were not an "exact fit" as stated on the web site (which of couse I didn't discover until I tore my atv apart and tried to install said parts). I called customer service to let them know and that I expected a FULL refund due to the problem being that the web site was wrong. She was reluctant but the rep finally said she would note it, but guess what, I got only a partial refund. Plus the rep told me that the part that her companies Web site says is a "perfect fit" for my 09 only fits up to 06!!

I got my new helmet very quickly at a good price and I love it. Best helmet I ever had and don't Dennis Kirk is killer company to deal with

Ordered my tire for the lowest price and ready to have it mounted. Shipment is lost in Illinios per UPS tracking. Customer service wouldn't contact their shipper so I did, UPS is putting a trace on it that can take up to two weeks. As a customer service rep, I know that a redirect can be requested by the shipper and a replacement sent out right away. They refused. Representative was totally unsimpathetic, said it wasn't their fault.
I'm paying the extra through Bike Bandit and refusing their delivery. Probably going to need to file a dispute through my bank to get the refund.

was told by girl I ordered from i would get part in 1 day.....was just sent ups track # ans it says i will get friday,thats 3 days! very dissapointed i was lyed to .WONT USE DK AGAIN!

I've been shopping at DennisKirk for a few years now. While they don't have the widest selection of products, they do have the staples and usually have very good prices on what they do have. They have free return shipping on helmets and motorcycle gear, which I have used many times and was always refunded in a timely manner without any issue. I called the company to ask a question about a product once and they were very helpful. The company called me once after I had placed an order for the same item I had just ordered a few weeks prior just to double check that I really meant to order the same thing again. I have had great experiences consistently with DennisKirk, and just wanted to add my review here to let that be known. (Also, no sales tax for me since they are based in Minnesota and I don't live in that state!)

I ordered an exhaust system. Not only did they send the wrong one, but it was severly damaged.. Not only that!! They wouldnt do a return on the item!! And it was within all of there return policy restrictions!! They offered me HALF of what i paid! Now im stuck hundreds of dollers out and have an exhaust that i cant use.. HORRIBLE customer service.. Do NOT buy from them!

Ordered an item on their website and they sent the wrong product. They instructed me by email to send it back and they would cover the shipping cost and send back the right item.

Took forever to receive the right item and they refuse to pay back the shipping cost.

I will not do business with DK again.

I bought a pair of Bell Helmets for the wife and I.
We do touring on our BMW R1200RS.
I bought the helmets at Dennis Kirk. I have been a loyal customer for 20 years.
I no longer will do business with Dennis Kirk due to the handling of a warranty issue.
The helmet has a flip down visor. The handle on the visor broke within 2 weeks. I sent it in for repair. When I got the helmet back I tried it on and the cheek pads moved on me. After further inspection I noticed the cheek pads which are glued in from the factory had been pulled out of the helmet during the repair process.
I called and customer service denied any responsibility.
I was incredulous. The helmet had only been worn maybe 10 times and was in perfect condition when I sent it to them, other than the broken visor.
I have now been fighting with Dennis Kirk customer service for 5 months over this. Its like they make it a personal vendetta to deny claims. Worst customer service I have ever dealt with. I have had to stop payment on my American Express, and I am having to rely on Amx to remedy the situation. Dennis Kirk has decent prices but they don't back up their products. I don't believe the owners condone the way customer service handles their business. I think Dennis Kirk customer service needs to revamp how customers are handled.

Fast delivery, perfect fit

Keep it simple, brought a gas tank, tried to install, tank bracket welded wrong, they were nice to let me know they had 6 others, after they inspected the same products, they were all defected from the manufacture, at that point they were o well. So thank God I manage a Auto Body shop and have the equipment to re-fix a crap product after waiting two day for them to get back to you, nothing like not riding during nice weather.

This company should be out of business. Poor sales and customer service. So I ordered a part the part arrived I then proceeded to install part and very quickly realized that it would not fit. So I followed return procedures and they received return. So then they deduct 17.99 from my refund. Which I have not received yet. Save your self the headache and order from someone else.

BE WARNED. Ive bought many small items from this company which is normally okay. however I needed a tuner for my ECM this time around. The first arrived broken and the replacement screwed up my bike. When I sent it off to return I was then hassled by having to contact the manufacturer of the product for a Return authorization number that was then sent off to DennisKirk (Im soo happy i could do their job for them). It has been 7 weeks since I returned the item and still have not received a refund. Ive dealt with their slow and incredibly rude customer service for weeks now with the same answer "we have to wait for the manufacturer".

The no hassle return policy is BS when it comes to electronics. They have essentially stolen my money and not even returned the defective piece of junk they sold me. Ive had to buy another item from a different company to get my bike up and running since this has taken so long. I will never do business with DennisKirk.com again.

This company stinks, do not buy from them. I researched a specific ATV mirror online for the lowest price I could find. I found it on Dennis Kirk (or so I thought) for around $20 and ordered it, paying $8 to ship. When I received it, it was not the mirror pictured on the website. I sent it back, and they sent me the right one. Then I noticed a $4 charge on my credit card. When I called, they said the price of the mirror I wanted and thought I had ordered was $4 more. What? Apparently it is a bait and switch tactic. A very popular style, hard to find mirror, and you think you have found it for a good price. Most people probably just pay the extra $4 but I was P.O.ed. You would think they would have to honor the price online for the mirror pictured. I sent it back and emailed them, emphasizing that I expected my refund to include shipping as it was their mistake. (The wrong mirror pictured.) They did not disagree, but then did not refund the shipping, saying it was not their error so I can't get the shipping back. What? Not their error? Of course it was, the wrong picture was on their site. Their CS fought me over $4, and I even did a charge back which they fought and I am still out the shipping. I am too tired to continue this over $4. Beware of misleading and bait and switch tactics. Dennis Kirk stinks.

I bought two red tail light lenses. When I bought them the color was yellow which means they would possibly fit. When I received them they did not fit. I am fine with this as I knew that was a possibility. What I am not fine with is that suddenly the fitment scale color was red - which means it is definitely not going to fit. I returned the item and did receive my purchase price. I am out $8 for shipping and "handling" plus the $3 to ship the item. I should have kept it as a reminder of shady business practices. I put two stars as the were in good shape but they are a very deceptive company to change a description like that. Would not recommend, will tell my friends on motorcycle boards to BEWARE.

That's right, 33 years. Started using then when I was a teenager and built up a garage service biz for my self fixing friends bikes and then others bikes as word spread, Got a lot of replacement and customizing parts through them, always had lightning fast service, good customer service, excellent catalogs and good prices. Never a problem with a product and when I made a mistake on an item, they recieved it back and sent a corrected selection without a hassle. Thing about ANY mail order purchase is this: KNOW what you're ordering, and BE PATIENT in dealing with a company. You're not the ONLY person they have to tend to. If you don't know what you're buying, it's not their fault, just be man enough to admit you'd made a mistake. Now my son buys thrugh them and he's been satisfied with them as well. Thanks DK for being there when I needed you. T. Scheuer/ Custom Sports Cycles, Pt Jefferson N.Y. (1979-1984) till present, D. Scheuer, Middletown N.Y.

International customer here, based in the UK. I recieved a confirmation letter telling me my order would be with me by the 5th of December... I telephoned them at close of business (UK time) asking where my order was, only to be told that it hadn't even been shipped out yet..despite my paying over $100 for express shipping...!!
My order was placed 3 days ago, yet they boast on their website that ''we ship the same day'' and my order was for a stock item!? When I telephoned them from the UK, their customer service was less than helpful with attitude...! Pathetic service which I would never recommend to anyone.!!!

Purchased a mesh jacket, received the wrong size. They charged my card, without my consent, to exchange for correct size. Received the jacket, unopened, with black sharpie writing all over the trim. Um, let me repeat, I received a "new" jacket, still wrapped in plastic, that had graffiti on it. I called the company and spoke to a very unpleasant woman who informed me it was my problem because I ordered the wrong size. "So" was her favorite response. She told me I'd have to "eat" the restocking fee and shipping fees, as this whole fiasco was, yet again, my problem.

I have ordered from them nay times and have never been disappointed. Products were delivered on time and were exactly what I wanted.

whatch what you buy here wrong picture of piece on web sight.
then after i reveived it and called i was told it was a gerneic picture.
did not get what the picture was and they charged me to restock it.
could have cared less that it was their mistake.
poor customer service.