Dcshoes Uk Arvostelua 

As the other reviews have mentioned, the customer service is non-existent. They keep emailing me to say there is a birthday discount code in my account, but it isn’t displaying. I have been emailing them for the past week and have not received a reply. Just utterly useless.

Such a simple issue to solve and I could have placed my order a week ago.

Terrible - will never buy from Dcshoes again. Ordered 2 pairs of trainers for my son, 1 pair arrived that was a completely different trainer to what we ordered and the other was too small. Very difficult to return - were taking 1 month to reply to emails. Once I knew return had been received they told me they had only received 1 pair back even though I returned both pairs in same parcel. Finally got refunded over 1 month after ordering. Never again

I don’t normally leave reviews but after all the negative reviews I thought I would. I bought a pair of DC skate shoes for my son I didn’t think they would turn up after I read the awful review reviews and wished I never ordered them but it was too late already done. I was surprised they turned up but they did a week later but it was a bank holiday weekend the quality is excellent and my son loves them so I’m glad I did

No response from my email on 22/04/2026 after multiple follow up emails, so I thought I might as well try and post it here.

Good Morning,

I am writing to raise a serious complaint regarding the handling of my recent order and the lack of communication throughout the process.

On 18/04, the full amount for my order (£172.55) was refunded to my account without any explanation. Since then, I have been emailing to understand what was happening, as the order continued to show as 'progress' on your system. Despite multiple attempts to get clarity, I received no response.

This morning, the payment was taken again with no prior communication, followed by an email stating that the order has now been shipped. The complete absence of updates between refunding me and then charging me again five days later is extremely concerning.

For a company of DC’s size, this level of service is unacceptable. I have been left unsure whether my order existed, whether I would receive the product, and why such significant transactions were being made without any explanation. £172.55 is not a small amount, and the lack of transparency has caused unnecessary stress and inconvenience.

I would like a clear explanation of why this happened, what steps are being taken to prevent this from happening again, and how DC intends to restore my confidence as a customer. I have always enjoyed your products and would like to continue shopping with DC, but this experience has been extremely disappointing.

I look forward to your response and a satisfactory resolution.

Awful experience. Customer service is utter useless only got one reply back to a handful of emails giving me irrelevant information about my order and the phone contact centre is just as useless. Requested a refund as items never got dispatched I had to ask paypal to step in

Don't make a big mistake like me, the sneakers I bought on this site cost 120EUR and the quality is terrible, the first time I used them the paint came off and stained the socks and the whole leg, fraudulent website, NEVER BUY HERE.

Shoes looked good however i ordered 2 times and on both times they sent the wrong size shoe and even on the box and label it stated the right side but in the shoe it said a size below so i had to return

I ordered the shoes, waited a week, only to have the money refunded with no explaination. I emailed a few times and got no actual response from anyone. I ordered the shoes elsewhere as I could only guess they wouldn't come as nobody told me anything or replied to me after the refund. Then they took the money again today and they arrived. Now I'm seeing I will be charged 11 Euros to send them back! I am disgusted.

Edit 26/03/26
My DC shoes arrived today. They are really nice and exactly what I wanted. I've held a star back because of the original problem below.

Unfortunately I did not read the reviews first. Ordered on the 16th and have had no updates by the 24th. I have raised a PayPal claim to get my money back. The customer care is non-existent. I will never buy from here again.

I’m trying to print the return label, but something appears to be broken on your website, and it’s not working. Because of this, I’m unable to print the label and return the item.

Dreadful customer service for such a popular and well known brand.
Shoes took over two weeks to come. I had to chase- email wasn’t responded to and then found a number and was told they had shipped. The wrong shoes then arrived and this was over a week ago. I have emailed and got an immediate response…. And then nothing. And now the number I called before is apparently ‘blocked’! I am left in limbo and my daughter doesn’t have her shoes. Do better, DC- look at all these negative reviews!

I bought a 3 pairs of boots and tried to return using DC's company of choice (Evri), only to be turned away from 5 parcel shops because the box that the boots were delivered in was too big for an Evri driver to take. After having to contact customer service by email, they sent an extra returns label so that I could split the package. This caused even more issues as the boots I returned using the extra label did not get allocated to my account by the warehouse. They tried to claim that I only sent back 2 of the 3, and we're going to leave eme hundred of oinnss of pocket. . 15 days later and about 10 emails, I have now finally my refund. Avoid DC as much as possible, the service is terrible.

I placed an order on the 6th February and paid for it. I have received no confirmation email and I am unable to get in contact with this Company. I would avoid as I am positive I have been scammed. Fortunately I paid my credit card so will hopefully get my money back.
Shame on you DC shoes UK. A 12 year old spent his pocket money on these shoes!!!!

UPDATE
My Bank returned the funds for these shoes. DC Shoes have just taken another £65 out of my bank account ?!?! To date I have not received a confirmation email, I have received no correspondence in spite of me sending them emails requesting information and obviously I do not have the shoes.

AVOID THIS COMPANY!!!

Over 2 weeks still no order. Stuck in customs over a week and wasn't even aware they were being shipped from outside the UK!

Just awful. Have been trying to contact them for 2 days now. Constantly on hold then after 15 minutes line cuts off saying office is closed. Call back and it goes through but then assume you go to the back of the queue and the process starts again. 15 minutes - the process repeats.
Part time hours - 12 - 5 (UK? European time? who knows). Even a note on the website to say they're experiencing a high volume of calls,.....so work longer, add more people to get you through.
DC Shoes....People have believed in you enough to part with their money and buy your products, the least you can do is repay that service.
I was holding on last night 4:30pm came and they just shut phone lines.
Forgot to mention the 14 day dispatch, even though they state dispatch in 1-2 days. Apparently they 'misplaced my order due to a warehouse reshuffle'

I ordered from this company and they sent me the wrong colour! And when I tried to contact they was so unhelpful. N when I started a return, my parcel has been with evri for over a week n not even initiated my refund. They need a better customer service system. That’s for sure! Will not be ordering again!

Ordered a pair of shoes on Monday 15th, and now it's the end of the day on the 17th, and they still haven't been dispatched. I guess profits are more important than hiring more people to stick a label on a box and send it off. No option for expedited delivery either. I guess it was a mistake buying directly from you and not via amazon/ebay or elsewhere as it seems you don't know how to run a business.

Do not use these utter unless people! I ordered a pair of trainers. Size 9.5 uk.
They sent me a size 8.
So, I started a return.
While waiting i then re ordered the same pair again, in 9.5 uk
And yet again they sente the wrong size.
The customer service is shocking, they take days to reply, and when they do, they don't even offer a resolution.
Awful awful company!

DISGUSTING SERVICE!!! Bought a pair of DC Trainers which were the wrong size, sent these back for a refund and was told the box arrived empty, and I would not be getting a refund! No contact number, no customer support - totally shocking service.

Ordered trainers, dpd failed to deliver 4 times after fighting with dpd the parcel was sent back to DC shoes and all they can do is refund me and not assist with the issue. Absolutely ridiculously bad customer service I would not recommend buying from them.