Cut Plastic Sheeting Arvostelua 

The worst customer service experience I have ever had — avoid this company.

I am extremely disappointed with this company and the way my complaint has been handled.

The product I received arrived in a very poor condition, with large scratches and what I consider to be horrendous quality for the price paid. I immediately contacted the company and provided photographs showing the issues, including the damaged packaging on delivery.

Despite this, I was expected to pay for the return of an item that arrived damaged and not as described. I returned the item in the same packaging it arrived in, believing my concerns would be properly investigated and resolved fairly.

Instead, after receiving the item back, my request for a refund or even a partial refund was refused. I feel extremely let down by the lack of after-sales support and the way my evidence was handled.

I genuinely have to ask: how can a company treat customers this way after they have raised concerns immediately, provided evidence, and followed the return process? It is extremely disappointing to feel that once payment has been taken, the customer is left without meaningful support.

In my opinion, this has been the worst customer service experience I have ever had. I would strongly advise others to think carefully before purchasing, especially if they expect a company to stand behind its products and support them when things go wrong. Customer ID
TIFF1001

Order CPS-119519

The plexiglas venting board was perfectly manufactured as per CAD drawing I provided, the good packaging ensured no damages during transportation.

The board was provided with protective film on both surfaces.

Delivery time as expected.

Fantastic customer service from Kate! Thanks so much!

Fluid communication and quality product. Will buy again.

I spoke with their customer service before buying, and they recommended these polycarbonate sheets for my cupboard doors because they are lighter than glass. However, no one warned me about how incredibly delicate the surface is.

The company claims you should only clean them with soap, water, and a microfiber cloth. I followed those exact instructions, and the mirrors scratched instantly. There is simply no way to clean these without ruining the surface.

To make matters worse, my original order arrived with damaged corners and scratches, and while they eventually replaced them, the replacements are just as poor in quality. The company takes no responsibility for the fact that their "cleaning instructions" actually damage the product. Avoid these completely unless you never plan on touching or cleaning them.

Exceptional customer service. Our carefully-packed item arrived damaged due to rough handling by the courier. I contacted Cut Plastic Sheeting who responded immediately and had a replacement sent out; it arrived a few days later in perfect condition. Friendly and helpful communication throughout.

⭐⭐⭐⭐⭐

Excellent service from start to finish.

Ordered a cut-to-size polycarbonate sheet and everything went exactly as promised.
The panel arrived well packed, in perfect condition, and cut precisely to the dimensions requested.

Communication was clear and quick.
Delivery was on time.
The quality of the Exolon UV sheet is spot on and exactly what I needed for the job.

It’s rare these days to deal with a company that gets everything right first time.
I would not hesitate to order again and I’m happy to recommend them to anyone needing plastic sheeting cut to size.

Thanks again for the great service.

Good quality polycarbonate sheets. Feels and looks like a real glas. Would highly recommended.

A simple online ordering process, simply enter details for an immediate quote, add to basket and pay.

Order confirmed immediately.

I was contacted the following day with a query on the cutout sizes, which I clarified.

I placed my order 30 October and given an estimated delivery date of 6-7 November.

The delivery was shipped and received as promised. What was concerning was that the courier was DX freight as I had previously ordered a very similar product from a competitor company and the acrylic sheeting was delivered damaged...twice!

I was relieved to receive my delivery intact because they obviously realise the fragility of the product and made a huge effort to pack it in such a way so that the chance of damage was low. Sensibly putting a wooden frame around the sheets for ultimate protection....Great!

My acrylic panels were easy to fit as they were perfectly cut to my required sizes, and they have uplifted my kitchen to a new level!

A great product and a great company, I won't hesitate to use again.

a very easy transaction from quote to delivery..very good price and prompt .The helpful and courteous service was appreciated.The actual product was way better than we expected ,so overall very happy !excellent

Easy to use website. Special requirements added to order. Very responsive Admin. Delivered on time . Very pleased with product.

I recently ordered a kitchen splashback and hob cover from this company.
Both were cut to size.
I was delighted with both products but on closer inspection, one of the corners of trim on the hob cover was not stuck together properly.
I contacted the company to explain I was disappointed and for advice on which adhesive I needed to use.
I was delighted to be informed my hob cover would be replaced!
It arrived promptly and is perfect.
The quality of a company is always shown in its aftercare of customers and following my experience, I have no hesitation in recommending Cut Plastic Sheeting to anyone else looking for a quality product at a very fair price

I wanted to replace the very thin poly carbonate windows in the shed. This company seemed to deliver on costs and extras and they did. Excellent product and great care taken with the packaging!!!

Very responsive and helpful. We order some sheet metal and we have not yet used it, but the phone advise was really helpful with ordering.

I'm not entirely sure what other reviewers on here are reviewing, maybe low expectations, but my first, & last experience of this shop/site has been a waste of money!!! If you expect their "standard" MDF to be even close to the quality of your average big DIY store, think again! This has a very, very thin, harder outer layer. Internally, it's like trying to cut a duvet because it's just as fluffy!!! In fact, a 6mm end mill on a CNC router was literally silent as it cut!!! Only near the thin harder edge did it actually make a sound. None of this would matter if it was cheap for cheap, it's nearly twice the price of a DIY store & a third of the quality.

I ordered seven cut-to-size clear polycarbonate sheets on 13 August. They arrived on 20 August and comprised three clear sheets and four frosted sheets. I only discovered that there were frosted sheets in the delivery when I peeled the protective plastic covering off the first sheet I fitted. I telephoned and spoke to Jack who asked me to email photographs of the frosted sheets. I did this immediately and listed the sizes that needed replacements. A couple of hours later I realised that one of the sizes I had provided was incorrect so I sent a follow-up email. I also mentioned that I needed a further two sheets (I broke two glass panels removing one of the frosted sheets from the greenhouse ) and inquired as to whether those could be added to the order (and charged against my existing credit card details) or whether I would have to use the online ordering system. Either way I hoped that they could be included in the delivery with the replacement sheets to save further delay. I received no response to either email. The following day I sent a follow-up email to ask for confirmation of the receipt of my previous emails. I received an ‘out of office’ response. On 26 August I received notification from DPD that an order had been dispatched. Several hours later, I received a copy of a dispatch note with no accompanying email. I sent a further email to Jack in relation to the two extra sheets that I had enquired about in my second email, as they were not included in the order. I found that if I ordered them through the online ordering system it would cost me over £75 for two small sheets because of a small order surcharge and a £15 charge for the quickest available delivery. Again I received no response. So, I have sent four emails and received no response to any of them. This is far from the five star service the company claims and it displays in its published reviews. Interesting that I posted a one star review on their website which I notice hasn’t been published. Perhaps they only publish the five star ones.

Ordered two lots of polycarbonate sheet. Both were well packed, accurately cut and competitively priced. The free delivery was, however, rather slow.

THERE WEBB SITE IS EASY TO USE,SHOWES TINTED METIRALS BOTH SIDES SHOWS TRANSPARANTCY,VERY EFFICENT,CAN SEND SAMPLES,GOOD PRICE TO,COMES WELL PACKAGED WITH CORNER PROTECTORS,WELL PLEASED WOULD REALLY RECOMEND,I WOULD USE AGAIN.

Speedy service but after-sales and terms and conditions are very disappointing. Checked delivery within 24 hours as advised on website and all was good as protective cover was in place and no damage to edges. Kept protective film on during installation to avoid causing any damage. Once installed we removed protective film to find several deep scratches under the film. Due to strict Ts & Cs they only offered discount on an additional order (at £130 per sheet we need it was not feasible to reorder and pay again). Not sure how they expect customers to fully inspect under protective films within 24 hours of delivery or before installation so very unfair! Will not purchase from here again as not worth the risk of damage.

I needed a clear rectangular cover for my gas fire pit. Found this company online - simply plug in the perspex thickness, width and length, radiused corners and any apertures (none in my case). Pricing is instantaneous, just click the payment button and all done! I wasn't in a hurry to get it so delivery was free and the product arrived about a week later. Packaging was very professionally done and the perspex makes a gorgeous cover for the glass windguard on my firepit. (I would add a photo if it was an option here). Really delighted with the entire purchasing experience!