crystalsbycarly.co.uk Arvostelua 

Incredible experience. I saw a TikTok of her Bon jovi bows 5 days before the concert. I messaged at around 11pm to ask if it could get to me on time and she replied instantly saying that she was going on holiday the next day so could either ship in the morning if I ordered immediately or ship as soon as she’s back. True to her word, she sent it out straight away and it arrived with two days to spare. It’s a really great quality bow as well and I am so excited to wear it to the show. Thank you so much

As most are saying, avoid this seller. She advertises that if you need an item by a certain date (as most of her items are for concerts) she guarantees it’ll get to you by then. It was a couple days before my event and the items never arrived. I emailed her and sent a DM, no response. My event came and went, no items. Emailed again asking for a refund, no response. Emailed AGAIN essentially saying if I don’t hear anything soon I’ll have to dispute with my bank because I saw no other options to get my money back. She immediately emailed back and said she didn’t appreciate the “threats” which after reading other reviews, this is her go to response when she’s being held accountable for her poor business decisions. We went back and forth for a long time, I tried to be understanding and give her time but the rudeness was just appalling and I ended up having to dispute with my bank. Immediately after that she sent me a suspicious picture of my package, saying it had been returned to her but the delivery date on it was over a month after I had ordered. The whole experience was awful and she was completely rude and aggressive. Avoid shopping here at all costs.

I ordered 4 bows (costumized but a little different from one that she is selling) and said in the order that I need it before the 3th of july. They still arent shipped and the time it takes to arrive is 3-7 days so I wont have them in time. Also the communication sucks! I dm’ed her saying I read the negative reviews on here hoping she would prove me wrong, after my emails were left without any response. She emailed me after the dm and didnt even answer my question. Now it is 4 days before i need to have the bows and there still isnt any shipping info. Hope the bows are gonna arrive very soon or I will be asking a full refund.
UPDATE: she was rude to me via email and I need the bows for tomorrow. The bows will not come in time. Will be asking for a refund.

This is my first time ordering something off Carly’s website and I was looking for the Alex warren bow for his tour because I got tickets to go at see him 2 days ago and that was amazing but when I did order it I did email Carly to let her know what date I was gonna see him which was the 21/04/26 and that she was gonna post it out the next day and it would take 3 to 5 days to come and for me I have learning difficulties as I explained to her and she tottally understand it cause she was helping me and when the bow came to my house and as I opened it oh my goodness me it is such a beautiful colour as well and it went really well with my outfit as well when I saw Alex and I have 3 more concerts coming up which are harry styles take that and niall Horan and I will DEFINITELY be ordering bows from her website again.

I ordered my items on 5 February and never received any shipping confirmation. After contacting the seller, I was told it had been shipped on 17 February, however several weeks passed and nothing arrived.

Due to the delay and lack of delivery, I eventually received a refund after multiple chaser emails from myself. The item then arrived afterwards, but unfortunately the quality was poor. The stickers were already peeling off and the overall presentation felt rushed compared to a previous order I placed.

Communication during the process was also not very helpful we had a few back and fourth emails I believe customer service was not there! A lot of attitude in emails, don’t get me wrong i am very appreciative of the eventual refund as it was not a cheap order but based on this experience, I would not order again.

Definitely recommend!
I had quick responses to my emails regarding my Luke Combs hat order and answered all my questions.
The hats are AMAZING! Definitely will order again. They are such good quality.

Item as expected, very good quality and fast delivery!! Also love the little details of sending it packed well and with a sweetie and beautiful tape on the box. Would definitely recommend!

I saw an ad for the bows 5 days before my concert and wanted one so badly. I wrote in the notes that I needed the product quickly. I even put the incorrect shipping address in and emailed in, customer service got back to me so quickly and dispatched the goods the next day. The package came so quickly and the bow was beautiful! I had so many lovely compliments the whole night!

i’m a young adult who doesn’t have much money and i saved up enough to buy me and my 2 friends bows for a concert in august. ordered 3 custom bows on june 15, gave her about a week or two to send my design for review and when she didn’t send it, i emailed her, told me it would be thursday, then she didn’t send it and used the excuse of ‘i’m doing orders for concerts before yours.’
eventually on the 14th of july i got an email saying customs were being done in the next two days, i still got nothing from her. i emailed and she claimed she had sent them and didn’t get a reply, i told her i didn’t get them and she said she’d ’track them down’
it took her 2 snarky and rude emails(which she accused me of being rude and insulting her business when i just expressed the fact i actually wanted to get my products after a month) and an comment on her tiktok from my MUM for her to finally send over the design, after approving it, she sent it the next day and i have received them
there was absolutely no need for her to be so rude, and she had terrible customer service. it doesn’t take a month and a half to make 3 bows! i would definitely avoid this woman, find someone else that does similar, don’t give this woman any money
she’s only getting 2 stars because i eventually received my products in good condition, which i can tell others havent

I ordered a bow on February 5th, it’s now May 31st and still no bow. When I emailed a month ago, the excuse was it takes 3.5 months to arrive after it ships. Well, we are at just about 4 months and I really doubt it’s ever coming. Don’t waste your time.

Ordered 14th april
Received 25th april completely the wrong order
Emailed straight away out of office was on til 28th ... waited a couple of days saw posts on socials from her sent dm thru insta, emailed again... still nothing
Friday 2nd may still hadn't heard and she put her out of office on again so requested refund thru PayPal
Tuesday 6th may Received an email that my order had been dispatched (thought she had seen and read my emails and sent me a new batch) nope... Saturday 10th may Receive an email to tell me the order would be cancelled due to my PayPal refund request
I quickly replied back to say I needed the items
After a few emails back and forth she hadn't received my orginal email as it went to spam and didn't question why I had put in a refund request 4 days before the order was dispatched
After the conversation between carly and myself this morning I have decided not to continue with my purchase. She was so unhelpful and quite rude in her messages to me

I ordered an Olly Murrs bow for my daughter without checking reviews first. After reading reviews I was very worried that the bow would not turn up. Over the moon it has arrived today and it is lovely thank you. Ordered 16th April and received 25th April. Will definitely use in future

This product is beautiful I got some Olly murs tickets and wanted a way to tell my sister and I think that the bundles are a fantastic idea if u don’t want to give them the actual tickets and it’s something to wear at the concert I would defo buy from her again I did by ages ago the service was fabulous

Never sent the item and when questioned she asked me to wait until a specific date which I did. I emailed on that date saying it did not arrive and she ignored the email. I’ve commented on posts about my experience and she deletes them. Awful company. Don’t recommend.

ABSOLUTELY LOVE!!! got my Tom Grennan bow and glasses and she customised it for me. Genuinely the best small business I’ve used

Didn’t send the products. i questioned her about this and she never responded. I opened a dispute with PayPal, suprise she answered the next day and asked me to close so I did (silly me). It’s been over a month now and the products still have not been received or sent. it’s been 3 months since I ordered. Stay well away

As below- avoid. I ordered early October and never received my product. Sent further polite emails throughout November and the start of December. Carly did not respond.

I was left no choice but to ask if her email has changed on one of her TikTok videos to which she said she didn’t reply as she was on Christmas break and blocked me for no reason.

I have been nothing but patient and nice and would have dealt with this without reviews and comments on social media but the lack of customer service is a joke and left me with no choice.

Do not behave like this in business Carly and then try to make out it’s the fault of your customers! The reviews speak for themselves. Bad practice

absolutely shocking customer service. I ordered in September, all seemed okay. I then never recieved an email saying my parcel had been dispatched and emailed her asking for an update. Took a long time to respond but she told me she couldn’t give me one. Fast forward to December and she keeps telling I will be a getting a refund but I have still recieved nothing, despite being polite and patient for THREE MONTHS waiting. I will have to raise this further.

Love this seller so much but they didn’t pay the correct delivery so I had to pay it again but the bows are beautiful

If I could give this 0 stars I would but I can't....

I had ordered x2 bow and glasses combo sets back in August. I then contacted her asking for a update at the end September as they didn't arrive. She said that she would make new ones for me, and they will be sent out straight away.

I then received email on 30th October stating that they had been dispatch, however In mid November they still didn't arrive. I contacted Carly asking for a refund and she said that before she could issues a refund it would need to be investigated.

I then waited a week or so and chased up the investigation. I was then greeted with rude remarks and when metioning that would be taking this to tranding standards due to waiting over 4 months.
I was told that she would not be talking to me anymore and cut all communications. She then processed the refund saying that I was threatening her and that Threats weren't welcome.

This is a shame as she is giving small business a bad name in my opinion.

Very rude and unprofessional customer service.