Fantastic aftercare We bought a front door 3 years ago - good experience and professional fitting. On Wednesday, got home and could not open the door. Phoned first thing Thursday morning and wit... Näytä lisää
Yritys on vastannut

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Fantastic aftercare We bought a front door 3 years ago - good experience and professional fitting. On Wednesday, got home and could not open the door. Phoned first thing Thursday morning and wit... Näytä lisää
Yritys on vastannut
Polite tidy installers. Explained each stage to us and went above and beyond to adapt so some existing washing lines etc could still be used. I forget the 2 installers names but they were brilliant
Yritys on vastannut
Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and... Näytä lisää
Yritys on vastannut
Replaced heavy wooden framed French windows with larger single door and wooden sill. Sales staff very helpful, not pushy. Site visit to check suitability of design. Instalation team Steve A, Lou; r... Näytä lisää
Yritys on vastannut
Double glazing window & conservatory supplier Crystal Clear fit new doors, conservatories & aluminium & pvc windows in Bristol, Bath, Thornbury & Portishead
24 EMERY ROAD, Brislington, BS4 5PF, BRISTOL, Yhdistynyt kuningaskunta
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent ,professional company.Quality of work done to the upmost standards for all aspects - from quotes to installation of windows . Would highly recommend them.

Vastaus yritykseltä Crystalclearbristol
Ordered three large windows and doors to be fitted in our extension.
Encountered many problems.
• A constantly changing installation date
• An attempt to overcharge by over £1200
• Damage to our property when windows installed
• A poor finish in two areas
• Staff who lied to cover up shortcomings
Crystal Clear blamed our installation date changes on a problem with the manufacture of one of the windows and their automated email system which sent a spurious email with a different installation date. This was stressful as we had other tradespeople booked in (plasterers etc.). Having explained that we would be out of the country the week prior to installation, it was frustrating to receive a phone call from Crystal Clear while away, stating that the installation date had been pushed back by a day.
A second stage payment invoice for £1222 too much. At least this only took a day for Crystal Clear to sort out and admit there was an error.
Worst of all was the damage to a wooden soffit and fascia board. The Crystal Clear fitters ripped out a chunk over two feet long. One of the fitters blamed it on the board being rotten - absolute nonsense as the fascias and soffits were installed only a few years ago.
An electricity cable that had previously been neatly tucked away behind a window frame was left partly exposed, partly hidden and partly covered in expanding foam. The finish on the opposite side of the room (where the window meets the wall) was also terrible.
Kevin, the head of installations at Crystal Clear, had visited us prior to installation to measure and talk through the work. He agreed that the installers would remove the existing windows and take them away. He gave absolutely no indication that the work would be problematic. (On installation day the team from Crystal Clear finished in the mid afternoon and did not have another job to go to. They could have taken far more time and care with our job.)
We raised a complaint with senior staff at Crystal Clear in an email, but no one replied. Only by contacting the MD, James Mizen, on his mobile phone did we elicit a response.
After a professional and courteous call with Kevin Coles, things went rapidly downhill again. A visit by Paul Durbin did not give us any confidence and his subsequent email justifying the appalling fitting and service was full of inaccuracies and lies.
Just over 3 weeks after the original installation, Crystal Clear returned to put right the damage and make good the terrible finish. This they did well. But too little, too late.
The quality of the windows and doors is good, but the service and installation very poor.
BELOW IS OUR RESPONSE TO THAT OF CRYSTAL CLEAR
This was not a 'new build' as an existing extension was in place and Crystal Clear had agreed to remove the old windows. Paul Durbin (Operations Director at Crystal Clear) informed us that Kevin (Head of Installations) had completed the paperwork for our works. In the section that covered whether our job was a new build he had written ‘Sort of’. That sums up the attention to detail.
Given the appalling finishes we experienced, any readers of this review should not agree to a ‘new-build works contract’.
When Paul Durbin visited us, it was our builder’s last day on the job. We made it clear then that he would not be repairing the extensive damage caused by your fitters. Why should he?!
Most sensible people would agree that if a company sends an invoice to a customer requesting a payment for £1222.00 too much then that is an attempt to overcharge them.
Here is a selection of lies we have been told by Crystal Clear.
MD James Mizen claiming he did not receive our original email of complaint. We not only received an automated response from his email account, but when Paul Durbin visited us, he confirmed that as our complaint had been sent to both James and Kevin (Installations), both had left it to the other to respond.
Paul Durbin originally claimed that there was no agreement to remove the existing windows from our extension. He later had to retract this claim, and we have this in writing.
A claim by a Crystal Clear fitter that the fascia and soffit were rotten. Even worse, that we had recently repainted the fascia boards and had matching paint left to use on repairs! We have never had to paint or treat the boards as they are only a few years old.

Vastaus yritykseltä Crystalclearbristol
Replacement glass for bedroom had a 4inch crack on inside pane and had to be replaced. New front door middle panel blistered and had to be replaced, that had blister so waiting for a replacement for the replacement. Hope it will be ok this time. If it is not one wonders if it is fit for purpose.

Vastaus yritykseltä Crystalclearbristol
This is the second time I have bought from Crystal Clear Bristol, and once again the quality of the windows is exemplary. The installation was also very professional, on time and efficient. I have no hesitation in recommending them.

Vastaus yritykseltä Crystalclearbristol
A great product offering that’s expertly installed. The whole experience has been smooth from start to finish.

Vastaus yritykseltä Crystalclearbristol
Shaun & Ash from Crystal Clear came today to fit 4 windows to the front of the house.
They worked so hard in the full sun but kept going. They have done a fantastic job, can't fault them. Workmanship perfect, friendly, tidy and respectful. They cleared up all the mess and even checked the driveway scrupulousy for any screws lying around. So pleased, would definitely have them back and recommend 🙂

Vastaus yritykseltä Crystalclearbristol
Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and leaving everything clean and tidy. Did a great job and delighted with the end results! Thank you!

Vastaus yritykseltä Crystalclearbristol
Very pleased! Good communication from start to finish which is rare nowadays, the product looks great and the workmanship was good. A second visit was required to fit an additional piece and this was done with no issues keeping us fully informed.
Always nervous using a window company after a previous bad experience with another firm but didn't need to be with Crystal Clear. Thank you.

Vastaus yritykseltä Crystalclearbristol
Great service from showroom advice to fitting.Steve and Tom did an excellent job fitting our internal door. Very pleased with the result.

Vastaus yritykseltä Crystalclearbristol
We were very pleased with the service we received from start to finish, from visiting the showroom to installation.
Arron and Charlie did the installation on Thursday and Friday morning they did a fantastic job, on Friday we also had Ash and Harry attend too, who also did a great job. We like to thank them very much.

Vastaus yritykseltä Crystalclearbristol
Very professional right from the start
2 men worked on the hottest day of the year a credit to your company would recommend and use again

Vastaus yritykseltä Crystalclearbristol
Crystal Clear Bristol fitted our new showroom doors and windows this week.
From beginning to end of the process it worked well from measuring to fitting.
Thanks Lou and Harry (and the team) for getting a 2 day job finished in a day to minimise disruption.

Vastaus yritykseltä Crystalclearbristol
We had some origin doors fitted by Steve and Tom from Crystal Clear and we were really pleased with the doors themselves and the professional way that they were installed. Can thoroughly recommend not only the product, but the installers. Please pass our thanks on to the guys!

Vastaus yritykseltä Crystalclearbristol
Friendly and professional service. They were great to work with from showroom to install and our French doors look amazing. Steve A and Tom did a fantastic job.

Vastaus yritykseltä Crystalclearbristol
Second time using Crystal Clear as very impressed the 1st time around. This time Nigel in Sales was excellent. Very supportive and helpful. This morning two members of the installation team turned up at the front door whilst I was on a work call. They had come to fit our new patio doors. Jason and Jamie (the fitters) were excellent (nice guys) and have done a really great job. There is however a "but" here - the installation team turned up but no-one in the customer service team had communicated anything to tell us they were coming (we had been estimated mid June). So in summary - great start and end to the process but zero points for essential communication. I did have to adjust my day which was inconvenient and if it had been tomorrow we would both have been in the office and poor Jason and Jamie would have been left standing outside.

Vastaus yritykseltä Crystalclearbristol
Good customer service, listened to our requirements and were professional throughout initial meeting, delivery and fitting

Vastaus yritykseltä Crystalclearbristol
I find Crystal clear windows aftersales poor as I have had two problems since 23 November 2018 that are still unsolved. Broken double glazed unit and damp entering at window seal.

Vastaus yritykseltä Crystalclearbristol
Always had our windows from them.
Good, professional frendly people ,
The fitters do a great job nothink is to much trouble for them they are helpfull and professional , and friendly and do a top job .

Vastaus yritykseltä Crystalclearbristol
Jason and J did a professional and efficient job replacing a French windows, back door and double glazing unit replacement. They were pleasant , polite and accommodating.
The work was competitively priced up by the experienced team at Brislington ( Norman) and measured in detail shortly ( Simon) after. The manufacturing work was estimated precisely and a two day installation date offered, accepted and fulfilled. This is the3 rd time I have used Crystal Clear since 2915 for replacing all my wooden windows. They continue to offer a first class competitive service, and are Bristol based.

Vastaus yritykseltä Crystalclearbristol
We had all of our windows and our patio doors replaced with Crystal Clear. It was a great experience overall. The team were quick to get us measured up and provide a quote and then production of the windows and doors was also quicker than expected! Installation was great and we have really noticed the difference. The house is a lot quieter and warmer now, which is fantastic! I'd very happily recommend Crystal Clear to anybody looking to replace their windows or doors.

Vastaus yritykseltä Crystalclearbristol
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