Crucial.com Arvostelua 

Ho comprato un disco nvme il 23 dicembre sul loro sito, facendo confusione. Ora mi è arrivato ed è ottimo.
Però l'ecommerce di crucial si può migliorare secondo me.

I contacted Crucial about the order that someone placed fraudulently prior to the order being shipped. Instead of stopping the order and refunding it they not only sent it to the individual but they let them not once but twice pick a different item since the original item was out of stock.

I have sent in two orders to Crucial for RAM in the past few weeks, and both of them were cancelled the day after. I entered all my information correctly (triple-checked), and I used a different valid payment method each time. The orders were cancelled with no explanation and no notification. This has happened to other people over the last few weeks, and they need to fix this problem.

I have ordered from Crucial in the past, but I'm shopping somewhere else now.

Pessima assistenza. il software di gestione degli SSD "Crucial Storage Executive" non funziona mai. Praticamente inutile. Assolutamente sconsigliato acquistare SSD di questo marchio, si viene praticamente abbandonati a se stessi. Per altro, danno consigli controproducenti ed assolutamente inesatti, che, se avessi seguito, avrei danneggiato irreversibilmente il mio PC. Mai più Crucial.

Colis reçu dans un délai correct bien

Used the online purchase directly from Crucial.
What a failure that turned out to be.
Both times trying to purchase the same thing. RAM.
Nothing crazy, under 100$ US. However, the online purchase procedure was flawed in my case both times.
I tried using a credit card first. The card was good; however, although I received a confirmation from Crucial, there was no purchase order, and there was no record of the purchase.
Thank goodness it didn't process on my card.
So, after realizing that I had tried again with a debit card, the card was sound. There is more than enough in the account—same result.

So, I gave up. I will not purchase Crucial RAM again, and I am rethinking replacing SSDs with Crucial devices. I am going in a different direction now.

I was told that the payment system you go though was at error using PayPal I called them and they said it was from the payment system you use so I called them and they say it is your system with the issue. So I made an account and used my credit card and the order was still cancelled. What is going on with your system and not letting anyone buy stuff? from the 19-21

It's been three weeks since I ordered. I went to check the status on the order and I received only one email. There was a link included to check the status. But in order to check the status I needed an order number that was not supplied.

I've heard the horror stories on reddit etc. about the customer service, so I'm not looking forward to having to address this once their lines are open again.

Fast order processing, inexpensive shipping, everything is good.

you sell rgb ram modules but can't even supply a decent program to control it. sales bluff!!

will never buy ballistix ever again.

My m.2 keep disconnecting from my system no matter what computer or m.2 slot I put it in. Never using this company again.

Website provided incorrect information on RAM upgrade compatability. Customer service is outsourced and hard to understand, providing no more assistance than can be found using online search engines when attempting to troubleshoot issues. Decided to use Zeus products at the same price, twice the amount of RAM upgrade with zero issues. I am in the process of requesting a refund, (3 days with no update) but having to go through same customer service call center. Call center is unable to provide an update on return request until "internal team" reviews ticket. What a waste of time and money. Thanks for nothing.

**Update to company response** 12/13

Thank you for your completely organic reply to my complaint. I see that you provide the same response to a majority of the reviews on this website. I have sent a response to you directly with my information but I wanted to update my review for the general public to see as well. My rating will remain a 1 star until my return has been completed. I have not received any return information or directions on how you would like me to send the product back to your company, and I am doubtful that I will. To anyone who is reading this before buying products from this company, beware. This is not a company you want to do business with.

I ordered a T705 which was in stock. They send me an email a day later telling me it is out of stock with so no ship date.
Try to lookup order online, Can't find it.
After using the idiotic chat bot, I finally get to a human who informs me that "it will ship whenever it ships". Finally got him to cancel the order. No email to confirm.
Finally got him to send me an email confirming the cancellation.
Refund takes 7-10 business days.

So, let me get this straight, it takes you 30 seconds to book a sale and 7-10 and an hour of my time to refund me the cost because your IT systems CANNOT count how many items you have in stock.

I did not receive a discount that was stated in an email I received (10%) nor the 15% when I used the Micron Scan program. When I called customer service to see why it would not allow me to enter the code when I purchase the items I needed it just seemed I got a song and dance excuses, he seemed anxious to get me off the line and he wanted me to send an additional email with my info one it. I guess if I upgrade the remaining 20 laptops I will need to go elsewhere, very disappointing!

I wish I had seen some of these reviews before picking them as a company to trust

I used their tool to get some upgrade suggestions for my system. I decided to bulk up on my memory and dropped a good amount of money to fill my system.

I received the order, and began working with my system. I could not get this working for the life of me.

-updated bios
-cleared cmos
-tried all sorts of variations with the media.

After hours of fiddling and my own research , i saw what they sent me wasn’t compatible and sent them details. I wrote to them inquiring on a return , stating I could not get it to work with my system. My old memory functioned fine so rolled back to that. What they sent me wasn’t working.

They stated my package was indeed compatible and had I tried troubleshooting. I could tell I was dealing with first level off shore support so I humored them stating the above. It takes a full day for any correspondence to come back so it’s extremely slow.

All of a sudden a get a rma request for a replacement with no explanation. I inquire on next steps as I don’t want to go through the same , and how can they guarantee this will not be an issue again.

They come back and state they sent the wrong product, and all of the memory would have needed to be manufactured together. The only way they could do this was send a 4pc instead of 2 separate packs. Obviously their error.

Continuing the process I then had to send pictures , copies of their invoices and other data. I begrudgingly did so, eventhough I purchased from their site with the email address I logged the order with. This was not a simple rma for their error

Instead of them sending me a return pack I had to send it on my dime. So now not only was I not being cared for the hours I put in on their error , I now had to pay for my own return, insurance and tracking. I was now paying more for their product. It would also take an additional 10 days to get the correction out. I sent them the tracking number and receipt on what I shelled out. They’re sorry for the inconvenience. Gee thanks.

I know the product reached them Tuesday morning. It’s now Wednesday evening. No word on acknowledging the return. I pushed another email out. Given the holiday, weekend and other time , who knows when I’ll get this

If you’re a good business, own your mistake and don’t make the consumer pay. If you are going to make me pay, throw me some credit or a discount to buy something else.

Don’t trust these sites on compatibility on face value. Verify with other sites and analysis.

Read reviews before working with a company. Check their return policies.

Fingers crossed what they send me actually does work, hoping the nightmare will not continue for too much longer.
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TERRIBLE website and customer service. I've never left a bad review like this, ever, but it's the worst customer service I've experienced in my life.

Paypal auto-used a very old address of mine for some reason and stupid me, I didn't catch it. So realizing this 5 minutes after, I tried to change the address. I looked over the website for an hour trying to find a way to change the address. There is none.

Not to mention, the auto-chat bot that should have been able to help me couldn't find my order, even several hours after the order took place.

So the next morning I contact a live agent during their hours and they said my order was "too far along" to change the address or issue a refund. They probably won't ship it for days, but apparently they can't reverse it. Absurd.

If you happen to need to deal with customer service at Crucial.com, I feel very, very bad for you.

I ordered RAM from these guys, waited 10 days, found out it got sent to the wrong address. Called customer service they apparently "expedited" the order and resent. Been 24 hours and no confirmation number or tracking number on the FEDEX package, called again and was told that it was processed but being reviewed????. The worst delivery experience of my entire life. Now I am wondering if they are this incompetent, is the product I will put in my computer safe (if it ever arrives). Stay away from these jokers!

Update:
11/19/2024 after a new order was placed on 11/11/2024 the product is still not delivered, it is still in processing. I have no words for the logistical mess in this organization. If you are trying to run a business you absolutely cannot rely on them. STAY AWAY!

Great hardware products but Crucial Storage Exec is a terrible pice of software that has consistently given me problems when it comes to firmware upgrades to SSD's.
It has NEVER worked in many years ,for me anyway.
Today again a modern CT2000T500SSD8 drive has an upgrade but Storage Exec just fails (again) to do it's job.

Ordered memory and SSD well over ten days now and the UPS/USPS delivery service keeps pushing the date for delivery forward though where it was received in my city said"acceptance pending". Called support and they told me to wait till Friday then call if it doesn't come in. What do you know it doesn't show up and support is down for maintenance or whatever on Friday with no one answering phones. I'm totally disappointed with this transaction. Crucial had been around for a long time doing business. This is unacceptable.

Well here we are going on 10 days and still not delivered. Crucial uses mail innovations which is the worst service out there. They change the delivery date every day and now they say tomorrow by 7:00 pm. If it doesn't come then, its time to cancel. I would not recommend Crucial.com for anything. Worst service and impossible to speak with anyone. Although they say they have requested additional information, I have not received anything. Everyday they change the delivery date to the following day and have the audacity to update to say " on time " send me an email so I can respond with my details so that it will not be and " organic " complaint. I buy a lot online and get it delivered but crucial, you are the worst I have ever seen.