Croatia Airlines Arvostelua 

Booked an expensive flight June 2020. Was cancelled before flight but Croatia Airline refused to pay refund as legally required within 2 weeks. Said I might get it back at the "end of the year". Had to get it back through my bank vi a"services not provided". Basically thieves and liars. Worse still I noted they were still selling tickets for the flight after telling me it was cancelled.

Fløj problemfrit

Online tjek-in og generelt tjekket
Midt i sommerferie og SAS-strejke flyver Croatian Airlines til tiden - endda med lidt gratis forplejning. Minimal kø i Split og bag-drop i Kastrup

Über 2 Stunden verspätet von Split nach Zagreb OU 381
Keine Info absolut nicht
Kein Service
Leider muss ich einen Stern vergeben, da ich keine Möglichkeit habe 0 zu vergeben
Teuer wie sonst was, aber Service auf 0
Hoffentlich verschwinden solche Airlines vom Markt

We flew from Palermo Sicily to Zagreb using Croatian Airlines. Our luggage was lost. And it was located approximately a week after our flight. However a week after that (two weeks total) the luggage still has not been delivered to my location in Croatia

Nicht hilfsbereit, haben meinen Partner nicht reisen lassen weil sein Pass gestohlen wurde. Er hatte eine Bestätigung der Polizei dabei und die Grenzpolizei war einverstanden ihn reisen zu lassen. Doch Croatia Airline hat den Flug verweigert. Sie stellen sich über die Grenzpolizei. Ich fand das nicht korrekt in so einer Notsituation verweigerten sie seine Einreise in sein Heimatland und liessen ihn eiskalt abblitzen...
Nach dieser schockierenden Erfahrung werde ich nie mehr mit dieser Airline reisen. Auch wenn Swiss oder Edelweiss mehr Kosten. Nie mehr Croatia Airline.
Diese Erfahrung werde ich auch allen meinen Bekannten und Freunden weiter geben.
Ich bitte euch, eure richtlinien zu überdenken zum Wohl der Reisenden!

An airline that cancels flights 3 hours before departure without any explanation…

I often fly with Croatia Airlines and always have a positive experience. They easily change the flights with little additional costs. Why I wanted to write a review now is because this was my first time flying with a dog. Many of the airlines don’t even offer the possibility to take your small dog with you, and CA made me feel like he was as important as me. The staff both at the airport and the plane was super nice to us, even changed our seats once we were in the air so we can both have more space, sit alone and not under the seat. I highly recommend them!

Very bad airline experience. Too expensive for they offer. Not flexible at all in times of covid. I'll try to avoid whenever I can.

I can’t believe they can come through with this kind of unethical business practices.
2 months ago we bought tickets to fly with them.
They had 2 combinations: one with not so great flying times and another one with much more comfortable flying time/waiting time in the middle airport. Needless to say, this second option was more expensive.
We chose the expensive aka comfortable one because we fly with toddlers.
Then, a couple of weeks before flying, they cancelled our flight and offered the other combination as option (the cheaper one with worse flying times). But they wouldn’t refund the price difference because in their eyes it’s the same flight.

Cheap, Fast, noisy planes but the service!
I was very positively impressed. The flight attendants were so nice! I had a personal issue and needed to stay close to the window, but the flight was full and there was no empty spaces. They succeed to arrange that for me, and were very polite and helpful through all my flight. I am very thankful!

In den letzten drei Monaten hatte ich sehr oft mit der Kundenbetreuung zu tun.
E-Mail Antwort binnen weniger Stunden.
Freundliche und ausführliche Antworten.
Schnelle Reaktion auf Probleme und kulanter Lösung.

Jeder der geantwortet hat (besonders Andrea) einfach nur toll!

Kein Vergleich zu früher!
Kunden Service absolut Premium Bereich.

They will not refund you if you are not able to take the scheduled flight due covid reasons! Worst airline ever!!

Not recommend. They will randomly cancel your flights without offering any reason or good alternatives. Best to avoid them at all costs and to book immediately with an actual trustworthy airline.

Nix gut diese. 👎👎👎👎 Delay Delay Delay

The flight was great and the staff is really kind and caring, no dealys

After not being able to travel due to COVID 19 for my flights I accepted vouchers for my flights which I still can't use , so I requested a refund for which they only refunded taxes because they said my flights weren't cancelled . I live in Australia and still aren't able to travel overseas . I think the Croatian Airlines need to REFUND my money in full .

Dear Croatia Airlines!
Hello from Canada!

It would be a very appreciated if you refund our money that you have stolen from our last flight Sarajevo-Zagreb-Paris-Montreal-Toronto.
You have canceled our flight from Sarajevo to Zagreb, which ended up us to be renting a vehicle from Sarajevo airport and forcing us to drive to Zagreb to catch our connection flight. Rental costs us €400. Our agent at Nives Travel has been contacting you several times with no response back from you! This is unacceptable and a very shameful move from Croatia Airlines. We always thought you guys were professionals.
We have been your customers for 20 years this is not the way we deserved to be treated. My whole family have been using Croatia Airlines for so many years. This is very shameful! We all are definitely stopping using your service unit we receive our refund.
Family member names that are affected in this case are Admin Alic, Meliha Alic, Elmir Alic.
We are pretty sure our names are just enough info for you to check it out.
Shame on you!

Very bad experience in July with Croatia Airlines. They changed the schedule of my return flight ticket, without warning me... Of course I missed my flight and had to spend a night in a hotel.
The Customer service refused the reimbursment of this night at the hotel and pretented they sent a email, that I did not received... and of course they were unable to prove the existence of this supposed email.
Moreover, each time you write to them,you need to wait one month before getting an answer... Unbelievable for a Customer Relation Service!