Croatia Airlines Arvostelua 

Emails werden nicht beantwortet. Geld wird nicht erstattet. Der Flug hatte nicht mal eine Crew zur Startzeit. Für einen 60 Minutenflug habe ich ca. 4 Stunden benötigt. Keine Entschuldigung, keine Entschädigung. Nie wieder!

Mein Flug wurde 4 Wochen vor Abreise von der Airline ohne Grund storntiert. Ich bekam die Option für einen viel späteren Flug oder zu Stornieren. Ich wählte die Stornierung und habe um Rückerstattung von fast Fr. 300.00 gebeten. Bis heute reagiert die Airline nie persönlich auf meine Mail. Ich werde nur mit Standartantworten abgespiesen und habe noch keinen Franken retour erhalten. Ich kann nur raten, die Finger von dieser Airline zu lassen.

I’ve flown with Croatia Airlines many times without any issues, but after my recent experience, I felt like they deserved a review. For the first time, I needed to contact their customer service to cancel my ticket and request a refund since I wasn’t able to fly.

Honestly, I was amazed at how fast they responded—within minutes! I don’t think I’ve ever had that kind of service from an airline before. They clearly explained all my options, making everything super easy to understand. And just like that, my refund was processed immediately—no hassle, no long waiting times.

I really appreciate how smooth and stress-free the whole process was. Big shoutout to Croatia Airlines for their efficiency and excellent customer service!

Awful experiences flying Birmingham to split. Flight delayed 2 hours and then my bag never arrived in split. It’s 5 days later and still can’t locate my bag. Croatia airlines zero help and nobody wants to take the blame

Man kann zwar online einchecken, der Boardingpass wird allerdings nicht zugestellt. Die Maschinen, mit denen ich flog, sind eng und tief (selbst für mich mit 1.64 m), wenn man neben einem der Propeller sitzt, ist es derart laut, dass die Durchsagen nur schwerverständlich zu vernehmen und Musikhören nur in ungesunder Lautstärke möglich ist.

Plus: Die Crew war freundlich, auch auf sehr kurzen Flügen gibt es einen Becher Wasser.

Alles in Allem: Preis-Leistungs-Verhältnis sehr schlecht, hat (wie ich es beurteilen kann) nicht die Qualität für internationale Flüge.

Ich habe im Dezember 2024 die Strecke Wien–Zagreb–Split mit Croatia Airlines zurückgelegt. Der erste Flug von Wien nach Zagreb erfolgte in einem kleineren Propellerflugzeug, das älter wirkte. Es machte während des Flugs ungewöhnliche und sich wiederholende bohrende Geräusche, die vermutlich von den Propellern stammten. Die Flugbegleiterinnen waren jedoch freundlich, und es gab auf Wunsch kostenlos Wasser (prickelnd oder still) sowie eine kleine Schokolade.

Die zweite Teilstrecke, Zagreb–Split, wurde mit einem größeren Flugzeug durchgeführt, wie man es von den meisten Airlines gewohnt ist. Das liegt womöglich daran, dass die Maschine in weiterer Folge nach Rom weitergeflogen ist. Die Sauberkeit im Inneren des Flugzeugs war äußerst enttäuschend. Besonders die Sitze hätten dringend eine Tiefenreinigung benötigt. Der Ticketpreis war günstig (2 Monate im Voraus gebucht), und das Personal war freundlich.

Zusammenfassend würde ich die Erfahrung als befriedigend bewerten. Dennoch würde ich, wenn möglich, die etwas teurere Option mit Austrian Airlines bevorzugen, da diese in der Regel viel mehr Reisekomfort bietet. Leider wird der Flughafen Split im Dezember von Austrian Airlines nicht angeflogen, weshalb es in meinem Fall keine Alternative gab – zumindest nicht ohne Verbindungen über Deutschland, Italien oder gar Holland.

New planes, comfortable and King stewards. Definately the best flying experience for me.

The worst airline ever! We almost went deaf on the plane because of the noise of the propellers. Ugh!

Flew to Croatia, flight connecting from Zurich delayed by 4 hours, pilot stated due to ground operations. Flight going home to LAX delayed, missed connection in Vienna. Croatia service booked new flight, many connections and lost our premium seats. They stated that Lufthansa had to make upgrade when we arrived in Frankfurt. Got to Frankfurt, they stated Croatia air had to change our tickets. This is maddening, and how do they get away with this lack of organization, and communication. Please train your staff to know their policies! We are treated like cattle. Take lessons from Iberia Air, wonderful service and comfort.

Flight cancelled when we were ready for boarding with no explanation whatsoever. Customer service akin to medieval torturing device. Avoid at all costs.

I wish I had done my research before booking with this awful airline. My wife and I flew from Milan (MXP) to Split (SPU) on September 22, and my bag never arrived. That obviously upset us, but we followed the procedure, filed a PIR report with Split Lost and Found (which is right in the luggage pickup area), and they told us that normally, when this happens, the luggage is sent the next day. So, we thought, "Okay, let's try to enjoy the trip, and tomorrow we'll have our things." How naive we were.

As soon as you deal with their abysmal customer service, you realize there's no one who cares enough to help. They basically say, "It's not in our hands now; take it up with Lost and Found." When you talk to Lost and Found, they throw the ball back at the airline. There's a complete lack of communication and cooperation.

The situation was so badly mismanaged that not only did the bag not arrive the next day on another flight, but they also told me it wouldn't be sent until September 26—four days later—to Split. So, we were forced to spend our entire stay at a beach destination without appropriate clothes. We had to buy essentials and file a report in hopes that they might reimburse us (and the reviews I’ve read from others aren’t encouraging).

Imagine spending hours of your short vacation in a shopping mall looking for clothes. You might think, "Okay, not a big deal," but try shopping for beach clothes at the end of September when stores are selling autumn/winter clothes. We were there to enjoy the last bit of warm weather. On top of that, I was calling and emailing the airline and Lost and Found every day to check on the bag, with barely any response.

By September 26, the day they had originally said the bag would be sent to Split, we were no longer in Split. I had already asked them two days earlier to send the bag to Madrid, our next destination, instead. Well, not only was the bag not sent to Madrid or Split on the 26th as promised, but it was still in Milan. Then, on September 27, to my utter shock and rage, the bag was sent to Split, even though I had clearly informed them days earlier that we would no longer be there. I was back to calling and emailing every contact I could find. You can write to their CEO or the person in charge of baggage tracing—it doesn’t matter. No one will reply or give you any useful information. They are completely useless.

I got more help from Iberia (which had nothing to do with the case) with the PIR number than from Croatia Airlines.

The bag finally arrived at Madrid Barajas Airport on September 28 at around 12:30 AM. It was sent on an Iberia flight (they’re the heroes in this story). I was told that once the bag arrived in Madrid, someone would call me to arrange delivery. That never happened, so I spent the last day of my trip calling Croatia Airlines. No one answered, and I emailed them a dozen times with no response. It was a Saturday—they were probably resting without a care in the world. So, I didn’t get my bag on the 28th.

On September 29, I had my flight back home. I went to the airport earlier than planned, hoping to somehow find my bag. Still no answer from Croatia Airlines. It was Sunday—they were still resting, I assume. I explained the ordeal at the information kiosk at Barajas, and they let me into the arrivals area where the lost luggage kiosks are. Since the bag was sent on an Iberia flight, I went to their desk with all the details. They were a bit impressed with my bag’s journey. It had been to Milan, Vienna, Split, Zagreb, and finally Madrid. With some patience and tracking of all the bag codes assigned during that journey, they were finally able to locate it.

So, after an entire trip without my belongings, I was only able to get my bag back at the airport right before checking in to fly home. My trip was ruined, and the best-case scenario is that they will reimburse me for a few hundred dollars worth of clothes. Meanwhile, I spent much more on flights and nice hotels, only to end up dealing with Croatia Airlines’ incompetence.

Please be aware of the type of company you’re dealing with if you decide to fly with Croatia Airlines. If you ever run into an issue (lost bags, delays, etc.), good luck. No one will be there to actually help you, and they will make the minimum effort, if any, on your behalf.

Truly terrible service. I missed by connecting flight because the flight departed late. The flight attendants refused to make an announcement to allow those with tight connection to deboard early.

They didn't inform me that my flight is canceled and that I can get another flight 4 hours later. I spend 4 hours on airport because of that and just one phone call would be enught, but I guess it is too much to ask.

We’ve been traveling for 24 days on various airlines including Emirates and BA and Qantas across Europe who have been amazing. Then we couldn’t get a flight from Split to London with anyone other than Croatia Airlines. Expensive for a 2.5 hr flight at $300 each. Full, cramped, and filthy plane. Only given water and some crappy crackers to eat. They offered nothing else and provided no service whatsoever. Rude, miserable staff at check in desk, never again! Avoid if you can!

Wir saßen alle längst im Flieger und waren auch schon auf dem Rollfeld, da hieß es zurück zum Flughafengebäude, Maschine sei defekt. Wir fragten jemanden vom Personal, wohin nun wir gehen sollen, es gäbe eine neue Maschine. Niemand auf dem gesamten Flughafen wusste etwas über diese neue Anordnung. Man schickte uns dann von A nach B, von B nach A, dann zu den Schaltern. Niemand hatte auch nur einen blassen Schimmer des Geschehens und es war auch niemand bereit zu helfen. In brütender Hitze lies man die gesamten Fluggäste ohne jegliche Information hin- und herlaufen. Es gab auch kein Wasser, was bei dem Altersdurchschnitt der Gäste dringend notwendig gewesen wäre. Der erste Flug sollte um 10:50 starten. Verteilt wurden wir dann ca. um 16:00 auf die Flüge am Abend und in der Nacht. Mein Flug startete auch erst eine Stunde später als geplant. Am Schalter bekamen die Economy-Gäste dann einen Voucher über € 30,00. Für Business-Gäste sollten € 30,00 gutgeschrieben werden. Wo denn? Das Bodenpersonal war unhöflich, patzig und eher gelangweilt ob der Situation. Mitfliegende Kanadier fragten, was hier in Deutschland los sei, ob man Deutschlands Ruf gerade abschaffe. Die Airline wird ja schließlich auch von Lufthansa betreut. Ich bin oft geflogen. Aber so etwas habe ich noch nie erlebt. Das sagten auch die meisten der Fluggäste, die überhaut noch darüber sprachen und nicht vollends frustriert waren. Telefonisch war die Airline auch nicht zu erreichen, da offensichtlich ein jeder versuchte, auf diese Weise etwas zu erfahren. Nie wieder Croatia Airlines. Nie wieder!!!! Unglaublich!

Spontane Verspätungen ohne ausreichende Passagierinfo. Reguläre Flüge werden einfach gestrichen oder nach hinten verschoben.

What a day! So i was supposed to fly from split to munich in the morning at 8. they usually using this 50 year old bombardier planes.i fly this every week due to bussiness. So we were boarding. Pilot said we habe technical problems. Everybody unboarding and waiting; after an hour everybody board again; still problems and everybody unboard again. After 1.5 hours everybody board again. Already 5 hours delay. So we were taking off. After 10 minutes and a few miles we had problems again and returned to split. Then everybody had to go out the airport and change tickets. Now finally i fly via frankfurt to munich but only because i have a full flex bus ticket. I will hopefully arrive after 15 hours in munich. I can assure that since 30 years flying around the world i never experienced such a huge lack of unprofessional handling and rude behavior. Not speaking of the really missing responsibilities about passenger security. I will try to avoid now Croatian airlines as good as possible. They are by far one of the worst airlines i flew with. I hope my story help you deciding not to fly with them and chosing other options. My best Tom Novy

This company is not serious at all…

Da evitare. I ritardi ci possono essere ma la totale disorganizzazione ed improvvisazione no!.

Flight from Rome to Split (OU381 23rd July 2024) - 3 hours delayed!!!!
Now the flight from Split to Frankfurt (OU412 25th July 2024) is already 1 hour late!! I have a connecting flight!!!!
Awful awful experience - if coming to Split has to be through Croatian Airlines, I would rather not be coming back at all