I would highly recommend CoutureCandy if you are looking for a high quality dress for special occasions. After going to several bridal stores and being highly disappointed in their selections of what... Näytä lisää
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I purchased a beautiful dress for my son’s wedding. It was delivered in a timely manner. I tried it on and the zipper separated from the teeth. I contacted customer service via phone, and they told me... Näytä lisää
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Shopping with Couture Candy was a great experience. I appreciate that they sent email updates every time the tracking number had an update. I was informed the entire shipping process.
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Overall, the dress is really nice. However, after I opened the package I noticed that the plastic the dress was wrapped in was dirty (not the outer packaging, the inner packaging). When I pulled the... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.
Yhteystiedot
4050 W. Sunset Road, Suite H – Dock Door 25, 89118, Las Vegas, Yhdysvallat
- (855) 445-8601
- cs@couturecandy.com
- www.couturecandy.com
3,6
Keskitasoinen
997 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 81 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service Rep was very helpful…
Customer service Rep was very helpful and was able to resolve my issue on the first call.
3. tammikuuta 2026
Vastaus yritykseltä CoutureCandy.com
Thank you so much for your kind feedback! We're thrilled to hear that our customer service rep was able to assist you and resolve your issue quickly. We truly appreciate you taking the time to share your experience, and we're here if you need anything else!
I never receive the dress or refund
2. tammikuuta 2026
Vastaus yritykseltä CoutureCandy.com
We sincerely apologize for the inconvenience with your order (#130110) and completely understand your frustration. We’re actively working on resolving your issue and will provide you with an update as soon as possible. Your patience is greatly appreciated, and we’re committed to ensuring this is addressed promptly. Thank you for your understanding.
Order my daughter’s prom dress it…
Order my daughter’s prom dress it arrived very quickly and in good condition she is very happy which means I’m happy!
1. tammikuuta 2026
Vastaus yritykseltä CoutureCandy.com
Thank you for trusting us with such a special moment. We’re delighted your daughter loved her prom dress and that it arrived just in time!💛
Dress was Perfect
Dress was Perfect! Exactly as pictured and true to size! Ordering online is always worrisome but this was a fantastic experience.
1. tammikuuta 2026
Vastaus yritykseltä CoutureCandy.com
Thank you so much for your kind feedback! We’re delighted the dress fit perfectly and that your online shopping experience was smooth and enjoyable.💛
That your policy sucks
I received a dress when I was out of town. And your policy is 72 hours to report and issue . I couldn’t do it on that time frame cause I was in Vegas for the holidays . The dress doesn’t fit it came with the security tag . So I’m out over $500 the dress still has the tags . Will never buy from you guys again .
24. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
We’re truly sorry for the frustration this caused, especially with such an important occasion. Your order was delivered on Dec 24, and you reached out on Dec 28 after returning from holiday travel. You let us know the dress arrived with the security tag attached and that once it was removed, the dress did not fit as expected.
Although a return or exchange wasn’t possible, we did issue a 15% refund as a courtesy. We regret that this experience did not meet your expectations and appreciate your feedback.
Poor customer service
I ordered the dress Jovanni 44848 and paid extra for the 3 day delivery. I placed the order on December 29, 2025. The dress arrived on January 8, 2026. I called to Coture customer service and it was very unprofessional the way the situation was addressed. I had a wedding in Guadalajara and I had to buy another dress. I travel to Guadalajara on January 6. I do not need the dress anymore and 10% of the value of the dress will be charged to returned even though I paid extra to have it delivery in 3 days. Ridiculous
31. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
We understand your frustration and sincerely apologize for the inconvenience. Your order (130066) was processed and shipped according to our usual timeline, with delivery completed on January 7, 2026. If you have any further questions or concerns, please feel free to reach out—we’re here to help.
Your customer service after purchase…
Your customer service after purchase and your return policy is horrible. I will never even try to use your website and I'll let all my friend and family know about you.
23. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
We’re truly sorry for any frustration you’ve experienced. While the item isn’t eligible for return, we’re offering a 10% rebate on your original payment as a gesture of appreciation.
Thank you for sharing your feedback, and we hope to better serve you in the future.
I felt like they weren’t friendly and…
I felt like they weren’t friendly and constantly kept trying to take 20% off as a penalty for everything. Very unpleasant shopping experience. I wanted to exchange for a diff size and they just were so rude about it.
30. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
We understand how frustrating returns can be and are sorry for the inconvenience you experienced. Our team worked to ensure your return and exchange request was handled according to our process. Your feedback is appreciated and helps us improve.
Got a wrong item
29. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
We apologize for the mistake with your order. Thank you for returning the incorrect item — we're working to ensure you receive the correct dress.
Vastaus yritykseltä CoutureCandy.com
Thank you for sharing your experience. We’re delighted to know the dress met your expectations and arrived promptly. Your feedback is truly appreciated.💛
I ordered and paid for 3 day express…
I ordered and paid for 3 day express shipping, my order did not get picked up by UPS until 8 days after I made my order and 2 days after my cancellation request. Then your supervisor would not accept my request for cancellation due to the dress still being in your possession and it not arriving in time. You went ahead and sent it to me anyway so now I have the hassle of the return. You are a horribly run company with absolutely no customer service qualities. My daughter is a national pageant contestant and I will personally warn everyone I run into in the pageant world to never order from you.
In response to your response, you should not have sent me an email the next day after I made my order stating that my package was on the way with a delivery date of 1/2/26, which is the only reason why I ordered from your site, was because of the 3-day shipping “guarantee “. No where did you state excluding holidays and weekends.
27. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
We’re sorry for the inconvenience—your Dec 27 order with 3-day express shipping was processed starting Dec 29 due to the weekend and holiday schedule, delivered Jan 7, and we’ve authorized a return with an RMA and offered a 10% rebate; kindly confirm with Customer Service to proceed.
I had a great experience with Couture…
I had a great experience with Couture Candy! Ordered my daughter‘s prom dress, and it came so quickly even over Christmas. I just referred a friend this morning!
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CoutureCandy.com
Thank you for your amazing review! We’re delighted to hear your daughter’s prom dress arrived so quickly, even during the Christmas rush. We truly appreciate your kind words and the referral—it means so much to us!
Wrong item sent
22. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
Thank you for your feedback. We apologize for the inconvenience. Our customer service team is currently working on your case and will stay in touch to ensure it is resolved promptly. We appreciate your patience and understanding.
Vastaus yritykseltä CoutureCandy.com
Thank you for your support! We're glad you’re happy with our fast shipping and great prices. Looking forward to serving you again!💛
The dress is too large
The dress is too large. I outreached to receive a return label two days ago and I’ve heard nothing from customer service. You have strict return policies, but your communication timelines are extremely delayed which is frustrating and I will not order from your company in the future.
25. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
We apologize for the inconvenience caused by the delay in our response. Your feedback helps us identify areas for improvement, and we appreciate your patience. If you require further assistance, please contact our customer service team.
Beautiful fabric but the cut was wrong…
Beautiful fabric but the cut was wrong for my body. I weigh 128 pounds, 5’7” and usually wear a size 4 or 6. I decided to try a size 6 and it was extremely tight. Returning the dress was quite a hassle. The web site is difficult to navigate and I had to send an email to a different address to get authorization and RMA. Then I had to email photos of the dress and shipping number as well as paying for shipping. Be aware that returns are not guaranteed.
23. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
Thank you for sharing your experience. We apologize that the dress didn’t fit as expected and that the return process was difficult. Your feedback is valuable, and we’ll work on improving both sizing options and the ease of returns. We appreciate your understanding and hope to provide a better experience in the future.
Received the dress and it was exactly…
Received the dress and it was exactly as the photo. Fit amazingly true to size and color was amazing. Love love.
23. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
Thank you for the wonderful review! We're so glad the dress fit perfectly and the color lived up to your expectations. Your satisfaction means a lot to us!
dissatisfied
Poor communication. Product not yet received a month after the purchase date. Reliability is very poor depending on the delivery method. The company accepts no responsibility for the delivery. :(
23. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
Thank you for your feedback. We’re sorry to hear about the delay and understand your concerns. We’ve shared your comments with the team for review.
What you see in picture is exactly what…
What you see in picture is exactly what you get!!!Luv it.10/10.
5. joulukuuta 2025
Vastaus yritykseltä CoutureCandy.com
Thank you for the wonderful review! We're thrilled to hear that the product lived up to what you saw in the pictures and that you love it! A perfect 10/10 from you really makes our day. We truly appreciate your support and can't wait to serve you again!
Vastaus yritykseltä CoutureCandy.com
Thank you for your lovely review! We're so happy to hear that the gown fits you perfectly and makes you feel gorgeous. We put a lot of care into making sure each piece is just right, and it means a lot to us to know you’re satisfied. Enjoy wearing it!
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