Couling Sewing Machines Arvostelua 

Purchased Bother twin sewing machine needles. Item was delivered next day. Excellent customer service. Will use again.

DO NOT BUY FROM THIS WEBSITE.
THEY ARE SCAMMERS.
THEY DO NOT RESPOND TO MY EMAILS. I WILL CONTACT MY BANK.
Hi.
You are a LIAR! YOU START RESPONDING MY LAST EMAIL JUST NOW AFTER I LEFT YOU REVIEWS!
I WILL CONTACT THE AUTHORITIES ABOUT YOUR TRADING STANDARDS! YOU ARE BREAKING THE LAW AND MY RIGHTS AS A CONSUMER! AS A SELLER YOU SHOULD KNOW YOU ARE RESPONSIBLE UNTIL THE GOODS ARE IN MY POSSESION!

I am writing to formally request a full refund for my order, as the goods have not been delivered to me.

I understand that you have stated that the parcel is currently under investigation with Parcelforce. However, this investigation has now been ongoing for an unreasonable amount of time, and I remain without the goods that I paid for.

I would also point out that the delivery driver attended my address and I personally confirmed to him that I could not locate or find the parcel. Therefore, it is clear that I have not received the goods.

Under Section 28 of the Consumer Rights Act 2015, the trader is responsible for ensuring that goods are delivered to the consumer. The fact that the parcel is being investigated by your delivery provider does not change the fact that I have not received my order.

I therefore do not consider it reasonable to be required to wait indefinitely for an investigation between yourselves and Parcelforce. My contract for the purchase of the goods is with you, and I am requesting that you resolve the matter by issuing my full refund.

Please confirm within 7 days that my refund has been processed.

If you refuse to provide the refund, please provide your reasons in writing, including the legal basis on which you believe you are entitled to retain my payment despite the goods not having been delivered to me.

We drove to the shop in Lincoln where we were looked after by 2 very kind and knowledgeable assistants. They listened, suggested ideas and made the purchase of 2 new Phaff machines so easy. I will always use this shop from now on. It is the best sewing machine shop I have ever been too.

Service excellent

Quick supply - reliability

Great service all round. The item was shipped quickly and packaged well. Everything went very smoothly and I will definitely buy from them again

Fast and efficient service
Thank you

Ordered a new sewing machine it was delivered the following day, can't ask for more than that, great!

Item supplied promptly and as advertised.
Thank you

The company is always helpful and supplied both swiftly and securely. Defo recommend for all sewing requirements. 10* every purchase. Thx

Excellent service

Unfortunately the item I ordered turned out to be out of stock but the communication was so good and the refund processed so quickly that I will certainly be looking at this business the next time I need sewing accoutrements. I was very impressed.

Really good assortment of spares, will be back for more. The service is excellent, received my order very promptly and the ordering process is so easy.

Quick delivery no fuss

I am very pleased with the service, they have good quality products, they are very helpful, and deliver on time. Good trustworthy company.

Have used Couling Sewing Machines several times, great for replacement parts for my sewing machine. Ordered the incorrect button hole foot last week, my error, however, the wonderful staff were quick to respond and amend my order with no fuss or hassles. A lovely shop, please support them. I certainly will.

Speedy service as always .