Cotswold shoes Arvostelua 

I have worn Cotswold wellies for years so thought I’d buy them from source. I ordered the same size as my previous boots but when then arrived both sets were around 2.5 cm shorter in the footbed than the ones they were replacing. I thought that I could return them free for replacements but saw that neither of these options were available and I needed to pay postage for return (£8.39) I called customer services who said “your other boots must be another size” and refused to help. On receiving my refund, I was further surprised to see that original postage cost of them sending the boots to me had been taken off.
This experience has soured my attitude of the company and will be looking elsewhere to replace my outgoing boots.

I emailed Costwold shoes to tell them that these shoes were essentially faulty and not as described on their website. And i sent them back kicking the faulty reason for return. Well well i got my money back today even though the slippers were faulty they took out the VAT and shipping (£8) out of my refund!!! + it cost me £6 to return the slippers (signer for as they would have found a reason not to refund me) so in total i have lost £12 for the privilege of trying these not fit for purpose slippers! And they never responded to my email even though they do say to email them if their customer have a querie about their order. DISGUSTING!!!!!!! I WANT A FULL REFUND INCLUDING SHIPPING AND VAT!!!!!!!

Great product, great price, great service.

great value for money! well packaged and quickly delivered. 100% positive.

Good quality moccasin slippers at reasonable price

Excellent pair of walking boots for my 10 year old daughter. Very light but still sturdy. She loved them. Very quick delivery service. Lovely range of products at very reasonable prices.

Winstone boots no longer the same
I have worn Cotswold Winstone boots for many years, bought at a local little shop. When I got home with the latest pair I discovered that they only have 5 set of eyelets rather than 6, and it makes a significant difference to the fit, as these boots are worn all day, every day, for work.
I checked the website to see whether the model had changed, but sure enough it still shows the boot with six sets of eyelets. Customer service tells me I need to take them back to the little shop that I bought them from, who will surely take a £ hit. I explained that I do not expect them to inspect every box of shoes that comes in the shop and compare them to the website.
The customer service agent didn't know what these shoes should look like, nor did she know what was on her own website.

I advised that I would be contacting Trading Standards because the boots are not as shown on the website. The company are completely unconcerned that they have cheapened their shoes, left their advertising material the same, and are not prepared to take it any further.
I would add that the boots are also a few millimeters shorter another cost savings for them. I have sent them photos even. They don't care.
EDIT UPDATE: The company have been in touch and kindly replaced the boots with a different model.

These wellies made claims that are completely untrue and reading other reviews l know I'm right! I bought these wellies 6 moths ago, they have been returned because they have disintegrated on the side in two places, they said l caused the damage myself! Scammers! They are probably made for £1 on sone far iffy country then sold at a vastly inflated price! It's criminal. I wish l had read these reviews before being ripped off! I bought YOUR wellies from Outdoor GB Ltd! They were returned directly to Cotswolds who then determine that l had caused the damage myself! Are you saying that the quality of products that you supply to third parties are inferior to the products you sell directly?? 51% of people purchasing your products have had the same problem as myself, l suggest you look at your supplier, not the person who was robbed of nearly £40 for your substandard products!

Avoid - I recently returned a pair of I’ll fitting wellington boots and heard nothing from the company re a refund .. I emailed and waited a week for a response which was that they had not received my return and to take it up with the post office . I have proof of postage and it seems that unless someone signed for it this is the wriggle out of refining my £60 .. if you buy from here I suggest even though it costs more ( I paid £6.99) to return wellies you pay for tracked delivery as all I ca. hope for now is &20 from the post office ..

I have worn Cotswold golf shoes for a long time as they suit the width of my feet. The left shoe of the pair I have now, despite not being worn a lot, came away at the heel/sole when out on the golf course (which was inconvenient to say the least). This is unusual as I have loved their golf shoes up to this point. I sent comprehensive photos of the problem AND showing that the shoes are in vg condition still but they have said as they were not purchased on-line from them they would not do anything to fix the problem. I do not have the old receipt so cannot take the matter up with the retailer. No matter how old the shoes are the heel/sole should not detach from the upper. Certainly not on a pair of shoes that no matter how old (3 yrs?) have hardly been worn as I only play golf now at reunions. Very disappointed in the response from Cotswold. They apparently take no pride in their product or customer care.

Quick service and incredible price.

Good quality slippers, well packed and delivered very quickly

Cotswold Compass wellingtons proved a complete waste of money. Sole of one developed a hole after only about 40 uses and now all I get is a wet foot. Really not good enough when the boots were around £100. Cotswold should be ashamed - instead of which, when I emailed customer services, I got no sympathy and a certain arrogance. They would do nothing for me because they were just over a year old. May pursue this under the Consumer Right Act...but should I really have to?! Hang your head in shame Cotswold.

I bought a pair of Cotswold Farmington Dealer Boots in Jan 21. They were really comfortable and looked good BUT….
The heels quickly deteriorated so badly that I ended up with 3 holes in both boots.
I actually bought another pair in March 23 and the same thing has happened.
They just don’t last.

Great comfortable wellies for walking the dog at a great price! Quick delivery and look forward to ordering more from their range in the future!

I recently bought a pair of Cotswold Wotton Bootie Slippers to add to my growing collection (I have both short and tall wellies already from here). They are super high quality, come in fab packing and have been incredibly comfortable. They fit snug to begin but once the sheepskin pushes down slightly they fit like a glove!

Yet another very bad experience of the Cotswold wellingtons. Don’t be fooled by their good looks and comfort as they will leak within 12 weeks like mine did. And this is a company who thinks the customer is a complete moron by suggesting that it’s the customer at fault. Complete rogues that use cheap rubber compounds. Why aren’t trading standards doing something about this rogue company?

I bought a pair of boots on 26/12/23 and they arrive and they were not advertised correctly. I am a size 6 and have never had a problem with any make of shoe, trainers or boots. I order a 6 and they fit however these boots are so narrow and this was not advertised in their description. I have emailed them 3 time-01/01, 04/01 and 09/01 and I’ve received no response with regards to this. They do not offer free returns which is shocking when they have advertised the boots falsely.
Steer clear of this company
Shocking, disappointed and would never use again purely on their customer services

Bought a pair of cotswold men wellies for nearly £80. Wore them about 15 times.over 1yr and the left o e let's in water. It appears the seam is not secure. I tried complaining but not goid they didn't want to know. Absolute crap quality. Avoid this company.