Convera Arvostelua 325

I used Convera for 20 months, regularly sending payments for my university fees and housing without any issues. However, this month, I made my usual payment to the same account I’ve always used, but after 10 business days, it still hadn’t been “received,” and the payment deadline was quickly approaching.

I reached out to customer service, which was nearly impossible to get through to. The wait time would start at 1 minute, jump to 10 the next, then 20, and continue increasing. When I finally got someone on the line, they were unable to locate my payment — despite it being sent to the same account as my previous 20 successful transactions. Worse, they repeatedly asked me to request a transfer receipt and tracking number from my bank, completely ignoring the fact that I had already done that.

The overall attitude was dismissive, as if they didn’t really care or want to help. This kind of service is unacceptable, especially when dealing with students who are operating on tight budgets and strict deadlines.

In the end, they were able to locate the payment — as expected — but it took an unnecessary, exhausting two weeks of back and forth with no progress.

The only positive is that I managed to avoid missed deadlines or legal complications — but it was a close call.

Hello,
I made two payments to my university
One for my cousin on the 14th of March but they claim they have not received the money
The seound one for my self on the 15th of March
The claim they have not received both payment and it is over a week now. I have submitted inquiry and called but no effective solution
Case ID: ECM100000151560
Case ID: ECM100000151559
I just got a generic response again telling me to wait for 7 days, first it was 5 days now 7 days
I already attached all necessary documents, can you at least investigate the transaction instead of giving general response. My school deadline is close

They had the audacity to reply to my previous 1 star review when in fact they DO NOT PLAN TO DO A SINGLE THING TO HELP. The guys who picks up the phone and whose English is beyond broken is a liar just like the rest of them. These people are a clear example of why the hope in humanity is forever lost. I have no idea if they read a script when they pick up the phone or what exactly goes through their mind, but these people need to be avoided at all cost. Even if people like me keep posting negative reviews they will go ahead and post a formal reply (I assume made by someone without a brain through ChatGPT) just to pretend that they are interested in solving this - THEY ARE NOT!!!! THESE ARE THE WORST HUMAN BEINGS I HAVE EVER COME ACROSS. If you university doesn't have any payment option run as fast as you can, it's not worth it.
This refund was supposedly initiated on the 17th of February and the processing time is 15 business days - nothing has changed nor happened even after I talked to someone over the phone
Refund Reference ID - REGBCA6199214572
P.S. (for whoever reads this from Convers) - Keep posting standard replies trying to trick people into believing that you are resolving this - I will post updated forever just to show how you actually manage things

Dear Sir/Madam, Please take greetings! It has been a great privilege to have such kindness and empathy regarding my query about missing the last digit of Payment Reference. One madam was receiving my call and confirmed me that just now they have received my payment and assured me that they will update my Tracker with the Correct Payment Reference Number. I am paying my homage to the Madam who showed her kindness to me, an international student and released my extreme pressure. Please take care and remain very well, Ma'am. I sincerely wish you a peaceful, healthy, and prosperous longevity!

I would strongly advise against using Convera for international payments. My experience has been nothing short of frustrating, unreliable, and unprofessional.

The biggest issue is the complete lack of communication. There is no direct chat or phone support—you are forced to submit a form, and when you do, they don’t even read what you write, nor do they check the attached documents or images. Instead of providing a clear solution, they send generic, unhelpful responses that do not address the issue.

The worst part? A significant payment has not been transferred to the recipient university, even though Convera confirmed they received the funds. I have been waiting for days with no update, no explanation, and no resolution. Their support team is completely unresponsive and non-resolutive.

At this point, I have lost all confidence in Convera’s ability to handle transactions securely. I still have money held up with them, and I have no way of knowing when—or if—it will be transferred.

I am extremely disappointed and hope this serves as a warning to others: do not trust this company with your money. Their lack of transparency, delays, and failure to provide real customer support make them a terrible choice for international transactions.

I paid the deposit of University of Edinburgh. However, the university told me that they didn't receive the deposit. So I have to paid the deposit by VISA. When I want to get my refund from Convera, no one reply to me and still now there is no one to handle my problem.........

I want to thank Louis Hobbs for her support and help during difficult times I was at the point of loosing my student ship but she came in handy and I was able to solve my problems in my uni .I applaud and appreciate her such a lovely woman

had been a long term small business customer of WU Edge for 8 years. After having trouble logging in was speaking to an account manager 'Ash' was told that my business was of 'no value' to Convera anymore in their new approach to trading and to go elsewhere. Was only interested in forward selling currency or other products, my previous history was of no value. Disgusting attitude, he refused to formalise the conversation by email and basically hung up. Bottom of the barrel service from this mob. Avoid.

Absolutely DO NOT use Convera. Their service has been unprofessional, slow, and incompetent. We are beyond frustrated with the experience. We transferred our funds on 24th January its the 3rd of February now and for the 6th payment in a row, we’ve been waiting over a week for a transaction to process. This is critical for our business, and these repeated delays are unacceptable

I have been with Convera / wuedge for close to 10 years, 2024 was a nightmare working with them and Citibank. Every payment we made was flagged and investigated and more information needed. Mind you they have all the information on file and would just flag and not even bother calling me. The customer service since they become convera is excuse my language poo! No one takes responsibility or looks into resolving why the payments are getting flagged by Citibank they just don’t care. What’s even more frustrating is we never had this issue before for 9 years.It’s such a simple transfer from my bank account in Australia to the same bank account in euros to make payments for my business orders. Guys stay away, look for other money transfer services especially if it’s for your business. We are a small family business that import from suppliers in Europe, having the payments placed on hold has really effected our ability to import our commodities on time. If they spent more time fixing issues instead of coming on trustpilot and acting like they care PR would be awesome. I rarely give bad reviews and this time it’s very warranted!

Olivia was very patient with me. I had a complicated issue that she understood easily. She helped me through the process step by step and stayed on call while i completed each process. Sorted my issue! Very happy with my experience

We would like to say a big thank you to Curtis Palmer our customer relationship manager who is moving roles. Curtis has always been friendly, informative and conscientious providing excellent service. We wish him every success in his new role.

I’ve had an absolutely terrible experience with Convera. They took money from our account, yet failed to send it to the supplier. Despite the payment being deducted, they kept using the excuse of a "3-day clearing period" when there was no reason for the delay. Their customer service is beyond useless – I’ve received no clear answers, just vague responses that only add to the frustration. If you’re looking for a reliable FX provider, DO NOT use Convera. They’re unprofessional, unresponsive, and incompetent. We’re already looking elsewhere for our business.

We regularly use the services of Convera for our foreign invoice settlements. Our account manager Sean and all the rest of the team are fantastic at helping us with our requirements.. They are always efficient, super friendly and willing to help. Keep up the fabulous work and a huge thank you for helping us make the process super easy !

I'm facing a terrible situation with Convera regarding tuition payment for an educational institution (LSE-UK). I generated the payment through the LSE platform and selected my bank in Brazil (Itaú, one of the largest banks in the country) to proceed with the payment. I used one of the payment options offered by Convera (PIX), which facilitates payments between Brazilian entities. Convera's partner in Brazil is supposed to transfer the money to the UK. Convera uses Cardpay as its local partner in Brazil.

After 10 days, Convera still hasn't acknowledged my payment, despite me sending all the necessary documents from my bank (Itaú). What's even worse is that I've tried several times to communicate with customercare contact.convera.com, but they have not taken any action to retrieve my money from their local partner in Brazil. This situation is unbelievable, and I feel deeply disrespected by Convera. Please be VERY careful when selecting Convera as your payment provider.

Convera have provided a consistently high level of service. Our account manager is always on hand to answer questions, check queries and be our liaison with customer services where needed. When away, there is always someone else to deal with directly. I know there is always a real person I can call. The system is easy to use and the rates offered are competitive.

Jordan and the team have been amazing. Quick to respond, issues resolved swiftly, help with troubleshooting. Long time customers, and still pleased!

Convera is reliable, efficient, and offers competitive rates. Transactions are seamless, and their customer service is consistently professional. A trusted partner for FX – highly recommend!

Richard Taylor is the best! He is always willing to help. He is super professional.

We have been using Convera for several years now and always have a great experience. The process is seamless! Jordan is very professional and attentive. We are very happy to have Jordan as our rep!