Consumer Reports Arvostelua 111

Cancel my subscription after one day. It wasn't written right and I had to call back again because I didn't get my refund. I was told that I still have to pay $10 even though I cancel it the day after. Not very happy with consumer report. Never use them again.

Today I received a bill for $45 for an annual renewal. I never received notice that a bill was coming, although CR said it was sent. When I asked to cancel membership, I was told CR would extend my membership for 30 days for $10, thus allowing only a $35 refund as per their policy. The reason for cancellation was lack of reviews for products the average consumer would buy at big box stores. Instead, they review items I've never hear of, typically high-end items I would never consider purchasing.

The irony is unfortunate. Consumer Reports, an advocate for consumers, actually has the worst consumer experience of any magazine I've ever subscribed to. For starters, I subscribed a few years ago to a one-year subscription, but the "one-year" subscription ended after 10 months. Then trying to cancel after the 10-months was up was complicated and confusing and the language through the process was manipulative and misleading. I tried to contact marketing or editorial staff of the magazine to let them know how unfriendly Consumer Reports is to the consumer but every attempt I tried to reach someone beyond a customer service agent I was told it wasn't possible.
Today, I thought I'd try Consumer Reports online resource and wanted to see what the policy would be if I wanted to cancel at some point, just in case the experience isn't a good one. The Consumer Reports site says "cancel anytime" for a one-year membership, which costs $3.25 per month. But, I found elsewhere on the site that, while someone may cancel anytime, if the cancellation is within the first 30 days of joining, there is a $10 charge and after the first 30 days of joining, there will be no refund. So, a person technically may cancel anytime, but their money is gone.

I've subscribed to Consumer reports for years and have always enjoyed their reviews. Unfortunately it's a bad time to pay for the auto renewal and I was notified the day it charged. So I contacted them to please cancel my membership and refund my auto-payment, yet they will only refund part of it and are unresponsive to my communications. Why do they deserve to keep $10 of my money when i asked for a refund same day? What a great way to kill my loyalty of literally 20 years.

I recently visited Consumer Reports while looking for bank recommendations, and my experience was frustrating and disappointing.

The article I found listed First Republic Bank as the number one recommendation—even though that bank failed three years ago. As I continued reading, I noticed several other banks on the list that have either merged or are no longer operating. This made it clear that the information is outdated.

What’s even more concerning is that there were no visible publication or update dates on the article. Without that context, it’s impossible to know how current—or outdated—the information really is. It raises a bigger question: how much of the content on the site is no longer accurate?

I’ve trusted and enjoyed Consumer Reports in the past, but this experience has made me question whether they are still actively updating their research or simply charging users for outdated information. I hope they address this issue, because accuracy and timeliness are critical for a resource people rely on for informed decisions.

I signed up to their newsletter once a few years ago and since then, I keep receiving their newsletter emails after I have contacted them to cancel my subscription. Thankfully, I did not pay any cent to them but after my 5th time of unsubscribing myself, I reported them as spam and blocked them so they just keep emailing my spam folder...

STAY FAR AWAY. They have a very deceptive, actually a scam, auto-renewal process. They will charge you $10 if you cancel. I had no idea it would auto-renew, until I was charged. I notified them that day, but only received rudeness. No matter what I said, their response was "it is our policy."

Since they are unethical with their renewal process, one can assume their reviews are suspect and not legitimate.

Once you subscribe to the report they keep charging you year after year. Just caught another charge for 2026 on my credit card. Didn't know I still was subscribed ... have not received any CR mailing or logged onto platform. WATCH THEM!

So i canceled their subscription last year. Yesterday i notice they hit my credit card yesterday for another year! I called them and will refund 50% as its the company policy So let me get this straight You kept my card information after i canceled your service. I even too off my credit card info But you committed fraud by unauthorised credit card use. Then you admit it and say they will return 50% as its their company policy???? WOW they justify criminal behavior? I called the credit card company and did a charge off. Crooked crooked Consumer Reports Looking at all the bad reviews I can see their crooked behavior has caught up to them.

Purchased 3 appliances in the past 3 years 2 in the past 6 months based on their posted stats. All three had issues 1 was exchanged for a different brand 2 were LG. A phone attendent for LG admitted the brand is a presidental sponsor.

I canceled my membership right after joining because I knew I only wanted the service for a month. Well I woke up this morning and saw a $10 charge on my account. Requested a refund but they wouldn't give me one. If you do sign up and then cancel, take screenshots of everything!

I have looked at CR as a reputable review source until I entered their 2024 Car Sweepstakes. There is no list of winners available, and the contest site still shows "2024 Car Sweepstakes Winners to come!" I only have the option of chatting with one of the AI Representatives, which we all know will eventually kill us, and it is stupider than any human I've spoken to. Is this contest legit? I believe it isn't. If you can't trust their contest, you can't trust anything they provide.

Consumer Reports is now a typical predatory entity that hides Auto-renewal in a convoluted mess. Auto-renewal is checked without your approval, and then hides the ability to cancel it in a convoluted website. They prey on senior citizens (myself) and steal their money.
I was a subscriber to the magazine for decades years ago, when it was legitimate. Now it's a typical money theft scheme with useless information on products. It's obviously bias, they sold-out for greed.
They steal part of your payment when you cancel, Customer service reads a script about their "fine print" and refuses a full refund.

I cancelled my subscription but they said it would take a month to refund my payment. They said they'd keep a $10 "administrative" fee. Junk fees are illegal CR. Also your CEO makes $800,000 a year so why the hell are you asking me to make a donation and cover credit card fees? A scammy company living off its once stellar reputation. Do not give them a penny!!

I often consult Consumer Reports about large purchases, especially cars and appliances. I have found reviewing mattresses less helpful because mattress companies sell the same mattress under so many different names. It is almost impossible to find out if the mattress reviewed by consumer reports matches the one in the store. That said, Consumer Reports is my first step in purchasing a car or appliance.

Hampton Inn in Washington DC near the Convention Center
I enjoyed our five day stay at the hotel, until the last morning on November 5th. Checkout wasn’t until noon, so I spent my time having breakfast at a nearby restaurant and then I visited a jewelry store before returning to the hotel. Upon returning my room key stopped working and I wasn’t able to use it on the elevator to get to my room. At the front desk, the male clerk checked our reservations and asked for my ID. He informed me since my husband booked the room and that my name wasn’t on the reservation. He said that they hadn’t done anything to make the room key stop working. It had to be a building that I had visited that deactivated my card. He said I had to have my husband text him to verify that I was supposed to be in the room. I told him my husband was attending a conference and I wasn’t certain that he would answer right away.
I sat in the lobby for about 15 minutes waiting for my husband’s response. My husband arrived at the hotel and discovered his room key had also stopped working. The same desk clerk asked him for his ID and gave him a new room key.
Checkout time was at noon and this happened around 11:00 am. Why were our room keys deactivated before it was time to check out? I will never stay at this Hampton Inn due to the inconvenience I experienced.

Ryoko / viaota portable Wifi devices are complete Scammers. The product that is shipped to you will not work and you will spend literally days of calls with their “tech support” or customer service call centres - to no avail. Do not buy from them. Take a look at the multiple complaints on various websites. It seems Facebook do not care about Scam companies and products selling on their site.

I joined digital CR wanting to look at reviews on HVAC systems. They DID NOT HAVE ANY REVIEWS ON SOMETHNG AS BASIC AS CENTRAL AIR. I requested cancellation/refund. They CANCELLED MY SUBSCRIPTION BUT KEEP A FULL YEARS SUBSCRIPTION FEE. This company is a FRAUD/RIPOFF SCAM.

I made sure to cancel my subscription after one month but continued to get auto billed. When I called Customer services a few months later they were not helpful. Buyer beware!

I've lost all respect for CU after finding their mattress ratings strikingly out of touch with reality, I subscribed online hoping for some help buying a mattress but was appalled at the misinformation.

In the ratings chart, with few exceptions CU assigns the same Comfort and Owner Satisfaction rating to all of a manufacturer's products. There's no way to tell if owners found one model to be a star or a dud.

Researching Avocado mattresses, I found tons of horror stories on Trustpilot - items delivered late or not at all, damaged, failure to honor warranty, unresponsive customer service. 85% of ratings were 1* out of 5. Google reviews of our local store were positive about the salespeople, but the 1* reviews reported the same fulfillment, quality and support issues.

Yet CU misleadingly rates Avocado 73/100 in owner satisfaction; only 3 of 175 innerspring mattresses are higher.

CU's chart shows Saatva mattresses do "Resist bounciness." Wrong! In the store, we found their mattresses bouncing uncomfortably when a second person lay down. And review in Wirecutter, which we've always found reliable, repeatedly note Saatva's bounciness (one reviewer said "trampoline").

I don't know where CU gets its information. But it's no longer where I'm getting mine.