Conroy Removals Arvostelua 

The initial communication and engagement went very well. There was communication as well on what is excluded from their quotation, but I don't think they explained the full context and implications.

In my opinion Conroy does not deliver a door-to-door service but only helps you until you are out of NZ. Then you need to deal directly with a third party they only appoint after you have already signed a contract with Conroy. You have no visibility on the conditions between the third party and Conroy but if you want to dispute it you need to pay extra....plus you are effectively held hostage since if you don't comply you don't get your goods.

I had to spend extra time to deliver documents to the recipient country's Customs Office. Conroy stated this was an unforeseen activity but meanwhile it turns out that ALL GOODS coming into the country MUST submit these documents. So this cannot be an unforeseen activity. Turns out the third party could have done this on my behalf, BUT I had to pay extra for it as they excluded it in their quote to Conroy. If I pay for a door-to-door service and this is a compulsory activity I would expect it to be included in the quote OR I would be briefed on what would be expected from me when I arrive in order to better plan for the time it will take.

Customs at the recipient country also did random container inspections. (Again an exclusion from the Conroy quote). So I get selected, they inspect my goods and I am informed I will need to pay for the costs incurred by the inspection. Unfortunately no-one can tell me how much this cost will be. Eventually I receive an invoice for about 10% of the amount my relocation costs. Turns out I have to pay for the delay in offloading the ENTIRE Container Ship since my container's inspection caused the delay....a delay caused by a random inspection by Customs which found no fault with my goods - but now I need to pay for the ship's delay.

I would have had a much better experience if the third party was appointed before I signed the contract and I was better informed of what would be expected of me when arriving in the other country. Then I could have negotiated some additional allowances upfront without feeling forced into a situation. Similarly, if Customs does random inspections which cause delays, surely this is a risk that should be incorporated in the original shipping logistics with the costs spread across ALL cargo. Instead the costs are loaded on the unlucky fellow which gets randomly selected by Customs.

Be careful of the fine print and don't accept these open ended exclusions.

We were kept informed before the arrival of our goods by container in Auckland harbour. Lynn was very efficient in the communication. Also the the guys who delivered the goods were very pleasant to deal with.
Overall a very good experience!

Conroys were amazing, so easy to deal with and very clear with instructions as well helpful.Highly recommend them.

Easy to deal with, had good updates, packers were quick and efficient and on time and careful.All around great service definitely recommend these guys.international moving made easy thanks guys.

Experience was seamless from first inquiry. Rep was helpful & recommended the hourly rate option for the size of our move. This proved to be a money saver. Removalists arrived on time & worked quickly & efficiently. The biggest negative was a truck breakdown halfway through the move.
Overall a good experience.

We moved from the USA back to NZ. Conroys and the US team were professional and made the move seamless. Conroys were even able to deliver early over the Christmas break. Thanks.

Great job!
Conroy was super communicative through this whole process, and Lynn and her team did a great job. I would recommend 100 percent!
Thank you!!!

Good service, efficient.

Pickup and delivery was done by the most amazing and accommodating people. Darryn H, Antoine, Ben R and Seth.
They were early on both occasions and made the shift seem less stressful than it was. We have used Conroy's for all our moves and have never been disappointed

Great communication
They wrapped and took such great care of our furniture and boxes
All packed in truck to perfection
The 2 men so careful and friendly
Totally 💯 recommend

Very easy contact for initial set up of removal of furniture. helpfull staff over times and payment of contracts....Excellent packers all the care taken was
exceptional and all goods arrived at destination with no breakages and in great order. To everyone concerned a very big Thank You. Would definitely use again..

Good comms on the whole move from pick up to storage to delivery. Nothing was damaged or lost, which was great as I declined the expensive insurance package. Movers were friendly & capable.

The team bent over backwards to accommodate our needs which weren't simple. They delivered as soon as we needed the goods, and handled the complex and physically demanding two-site delivery with efficiency a a very positive attitude. Well done Conroy!

Collected on time. Little miscommunication between branches of storage to delivery; however, at the end everything sort out and all good.

Abin Abraham from Auckland office made my relocation experience from Auckland to Melbourne seamless. He supported at every step. He went above and beyond to make move easy. He is professional and efficient.

i would never move without hiring these guys. so helpful, great experience

Fantastic service and communication from start to finish. Furniture handlers hard working and very friendly. Not one single thing broken or damaged. Well done.

Good communication, Happy with the service.

I've used them twice and both times very reliable. Great communication and ease of organisation. I liked that they wrapped everything in blankets to stop damage.

Excellent communication with updated emails on the transit of my cargo. Excellent communication with delivery drivers and they are so friendly and helpful taking care of handling your cargo
Definitely recommend Conroy to everyone! We moved Perth to Napier. Pick up and drop off was door to door and exactly how they said they would deliver! Perfectly satisfactory service all round