Coffee Beanery Arvostelua 

I would give zero stars if I could.
PS: I have seen their respose to say no one with this name has placed an order. OrderId: PO 90366
I purchased a DeLonghi coffee machine on August 1, 2024, and was told it would arrive within two weeks, but it did not. When I called on September 1, I was informed of a delay and assured that I would receive the product within another two weeks, which still hasn’t happened. On September 27, I requested a refund (also sent an official email) and was told it would be processed within 5-10 days, but I have yet to receive it. I called again on October 7 and received the same response. Now, on October 17, I have been trying to reach them through all the provided contact numbers and emails, but I have received no response.

I have ordered a machine on 18 August and have several conversations and each time told it's been delayed will be delivered in 1-2 weeks after reading these reviews I think it's time to request refund lucky I used PayPal

Ok so after our conversation I waited 2 weeks then cancelled my machine a week later I asked where my refund was I was told it would take 7 working days so after 7 working days I rang and was told the director would be in at the end of the week to sign refunds at this point I put a claim in with PayPal who got my money back on exact days stated and never another word from company
This is not a fake review
If you have to use this company I would say don't unless you buy through paypal

This review was written before our conversation so yes I'm happy to wait another two weeks before any further decisions

My partner has been talking to an older gentleman via another website - coffeemachinesbeansandservice.com.au

Our alarm bells went off when we saw this website had social links to Coffee Beanery. When we googled Coffee Beanery we found these reviews and the Office of Fair Trading has put out a warning not to deal with this company. We nearly lost our money!

The best in the business for coffee machine sales expert advice for my needs and great pricing

I can vouch that this company is a scam. I also bought a coffee machine from them in 2023 and after promising delivery within 1 week, nothing. All of a sudden they blocked my phone number, never returned phone calls or emails. I went to NSW fair trading, who didn't do much at all to be honest. Then i went to NCAT who where terrific. The Judge ruled in my favor, Oh and by the way no-one from Coffee Beanery attended the NCAT hearing. A few days coincidentally after the NCAT hearing, the NAB Fraud department was able to recover my money for me.

Please don’t use these people!!! At least not for a coffee machine. Here’s my experience - apart from 1 call I have everything in email so if you want to see the history I can show you

It’s September 2024 - I ordered a refurb coffee machine in November 2023. I was told December delivery. Then feb. Than more delays. Etc etc. I was being patient since I was after a refurb and understand they may not always be available but this continuous delay and lack of clarity I gave up waiting and asked for a refund. They requested bank details and I gave them. 7-10 days I was told. 6 weeks later I called. Spoke to someone. Sounded honest. He took my name and said he’d go to the accounts dept. that was 2 weeks ago now. I’ve sent a few of emails since and no response. I tried to go through PayPal but because I was being patient and trying to do what I thought was the right thing it’s been too long for them to refund me. My only course now is to keep nagging these people for a refund which I don’t believe they’ll give. I will get into PayPal to try my best to stop this company using PayPal shortly

My guess is they know after 6 months PayPal won’t refund so they fob you off for 6 months after which it’s very difficult to get anything out of them

I ordered coffee beans, very friendly service and advice. Order was delivered within 2 days. What great coffee and professional service

I wasn’t going to write a review but after seeing so much hate, I had to.
I ordered a coffee machine for home.
I had delivered in under a week.
I got what I payed for!
Great service. And love my product.
Don’t know what people are going on about.
Thanks again guys.
And yes would recommend this company!

Reading all the reviews these guys don't seem to delivery ANY coffee machines at all. The don't actually have the capacity or stock sell any machines. They do sell coffee however so they make good on $10 sales but not $1000 sales. It's a great way of puffing up an obvious scam company. I'm surprised department of fair trading hasn't shut them down yet so I'll initiate a claim to get the ball rolling. I recommend all others that have been scammed by these guys also follow suit and place a claim against them.

I ordered and had a quick delivery. Thanks Coffee Beanery!

Advertised online.... spoke before purchasing and was advised unit was brought off racking refurbished and then posted out. Purchased the unit and was advised dispatch will be after 7 to 10 days.

After 10 days, rung up again and was told breville had a delay and was not dispatched from them. So in fact not on the rack as originally mentioned.

Said would call back and advise a week later. In that period I raised a pay pal dispute where they had opportunity to explain situation but never replied. So a full refund was issued from paypal.

do not buy from them. Simple as that !!! 100% genuine review. Not fake.

Update....100% not fake in response to reply

I bought a coffee machine that seemed like a good deal. My concern at first was that there was no acknowledgement of the sale. No tax invoice nothing. This was almost two weeks ago. I left them a voice mail about my order and nobody got back to me. Then I saw all these reviews on trust pilot. My bad for not checking first before buying. I've reported the transaction to Westpac and I will recover my money shortly but as it happens this whole process is a waste of every body's time. Looking at their response to everyone else's review they're going to cry fake but I might just review them on my YT channel where I can share the bank transaction and relevant info so others don't get suckered into this scam.

UPDATE: I've just sent the Paypal Transaction number and details to Trust Pilot. It's a shame there is no attach button so I can attach it to the review so you guys all realise these guys are nothing but scammers.

I bought a coffee machine from these guys a week ago. I did not so much as even receive acknowledgement of the purchase. I've left two voicemail messages and no response. I've now come to trust pilot and had a look and it seems everyone else is having the same problem. These guys are taking money and doing nothing else so please be cautious of this scam company. I bought via Paypal so I will get a refund by force but this was completely unnecessary.

Great service, prompt and very quick deliveries with my coffee order. Thx Coffee Beanery.

Still no return to my calls, emails and texts. They do not refute my ratings/comments, because I’m informing on facts and the Coffee Beanery's fraudulent activities. Promise of coffee machines and ultimately a refund has not happened. The 1 star rating is what it is. Otherwise they’d be minus stars. I’m a registered ratings person. They claim fake reviews, total rubbish. I’ve better things to do, but keeping someone’s money and misleading the public and clients is wrong. Do not do business with these people. They sound so kind and informed. They are deceitful and do not follow through. I’m prepared to amend this comment if and when I hear from The Coffee Beanery, Australia and have been refunded. Watch this space.

Complete scammers. Stay away.
They will take your money and then never deliver. They won't answer the phones. They will block your emails and refuse to engage with online chats.

Hi ,

I am sending this message to request a full refund of $6414 for the coffee machine I have ordered on 18th of Jan. I have called and message you many times . I have also requested the full refund through my bank which has been rejected from your side .

invoice number INV-203406.

It’s now 8 month past , where is my coffee machine ?

The only reply from this company is saying everyone is fake review . Can not understand why these businesses still exist in Australia.

My order never get delivered and the promised of refund never happened.

They never reply to email and your call will always go to a voice mail.

NEVER EVER BUY FROM THEM!!!
I GIVE THEM ZERO STAR REALLY.

I'm not a competitor.
Check your email from acabrer.

I have ordered a machine in March and am unable to get in contact with anyone and no machine.

It is infuriating to the point I can't even get a refund as no one will return any of my calls or emails

I ordered and paid for a coffee machine online. The product was never delivered. As I paid via PayPal, I asked for a refund. Coffeebeanery accepted the refund (to appease PayPal) but somehow cancelled the refund (I have no idea how this is possible). So I still have not received the machine, nor have I received my money back. Unfortunately, I didn't check the seller's reviews before I ordered. I have seen that coffeebeanery sometimes replies to reviews here. This might be a way to contact them and solve the problem, as they do not answer emails.