CMTrading Arvostelua 4 549

Vastaus yritykseltä CMTrading

1 päivä sitten

Dear Humphrey,

Thank you for sharing your experience with us.

We’re delighted to hear that our customer service team has made a positive impact on your trading journey. It’s especially rewarding to know that after years of struggling, you are now feeling more confident and optimistic about your future success. Supporting and guiding our clients every step of the way is something we truly value.

Should you need further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Best regards,

Vastaus yritykseltä CMTrading

1 päivä sitten

Dear David,

Thank you for sharing your feedback with us.

We’re sorry to hear that it took a long time to have a support manager assigned to you. We understand how important timely assistance is, and we sincerely apologize for any inconvenience this delay may have caused.

We would like to inform you that upon successful verification of your account, you will be required to wait for a period of up to 72 working hours before being assigned a market analyst to assist you. Please be advised that CMTrading is closed during weekends. We kindly ask for your patience as we arrange for a market analyst to be assigned to you at the earliest convenience. This may occur either this week or the following week, and we kindly request that you allow sufficient time for this process to be completed.

Your feedback is valuable and helps us enhance the quality of support we provide.

Should you need further assistance or guidance, please feel free to contact us via support@cmtrading.com
or LiveChat.

Best regards,

Vastaus yritykseltä CMTrading

2 päivää sitten

Dear Shabani ,

Thank you for sharing your feedback.

We are delighted to hear that you are enjoying your investment experience and that you find our company trustworthy. It is especially encouraging to know that your account manager has been attentive and supportive in monitoring your progress.

Your kind recommendation is truly appreciated and motivates us to continue providing a high level of service to all our clients.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,

Vastaus yritykseltä CMTrading

Päivitetty 2 päivää sitten

Dear Hilton,                                                                                                                                                                                                          
Thank you for sharing your feedback.                                                                                                                                                                          
We acknowledge receipt of your request and understand that you have decided not to continue with trading activities at this time. Kindly note that all deposit and withdrawal requests are processed in accordance with our company policies and established review procedures.                   

According to our records, you have been in contact with your Account Manager, who has already provided clarification regarding this matter. In addition, our Customer Support Team has shared the necessary steps required to proceed with a withdrawal request.                       

We therefore kindly encourage you to follow the outlined process so that your request can be handled accordingly and without delay.               

Should you require any further assistance or guidance, please do not hesitate to contact us via support@cmtrading.com or through LiveChat.
       
Kind regards,
The CMTrading Team

Vastaus yritykseltä CMTrading

2 päivää sitten

Dear Dwight ,

Thank you for sharing your feedback.

We are pleased to hear that our team has been guiding you step by step and helping you learn how to trade. Providing clear guidance and support is very important to us, especially for clients who are building their knowledge and confidence.

Your feedback is greatly appreciated and encourages us to continue delivering quality service.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,

Vastaus yritykseltä CMTrading

2 päivää sitten

Dear Leticia ,

Thank you for sharing your feedback.

We are pleased to hear that you are satisfied with your account manager and our customer care services. Providing attentive and professional support is a key priority for us.

Your feedback is greatly appreciated and motivates us to continue delivering a high standard of service.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,

Vastaus yritykseltä CMTrading

2 päivää sitten

Dear Samuel ,

Thank you for sharing your feedback.

We understand your concerns and regret to hear that your experience after registration has caused doubt or uncertainty. In today’s environment, where online security is a major concern, it is completely understandable to feel cautious.

Please be assured that we strive to maintain transparency and provide consistent support throughout the entire client journey, not only during the registration stage. Your feedback highlights the importance of maintaining clear communication and trust at every step, and this is something we continuously work to improve.

We appreciate you bringing this to our attention, as it helps us enhance the overall experience for our clients.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,

Vastaus yritykseltä CMTrading

3 päivää sitten

Dear Evelyn,

Thank you for your positive feedback!

We’re delighted to hear that you’ve consistently found support from our team and that there is always someone available to assist you in securing good opportunities. Providing timely guidance and reliable service is something we truly strive for.

Should you need further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Best regards,
The CMTrading Team

Vastaus yritykseltä CMTrading

4 päivää sitten

Dear Radhakrishnan ,

Thank you for sharing your feedback.

Please note that while our team strives to offer timely support and guidance, delays may occasionally occur due to high demand. However, your feedback regarding the quality of communication and the handling of your account is taken seriously, as professionalism and client care are very important to us.

Regarding your trading experience, please keep in mind that all trading activity is executed by the client, and outcomes may vary depending on market conditions and individual actions taken on the account.

We appreciate you bringing these matters to our attention, as your feedback helps us identify areas for improvement and enhance the overall client experience.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,

Vastaus yritykseltä CMTrading

4 päivää sitten

Dear Opiyo,

Thank you for sharing your feedback.

We are pleased to hear that you are happy with the commitment of our team in supporting you. Your kind words are truly appreciated.

We also value your suggestion regarding additional support for beginners before making their first deposit. Helping new clients build a solid understanding of trading is very important, and your feedback highlights an area we continuously aim to improve. We encourage all clients to make use of our educational resources and guidance to better prepare before actively trading.

Your input is important to us and helps us enhance the overall client experience.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,

Vastaus yritykseltä CMTrading

4 päivää sitten

Dear Lare,

Thank you for sharing your feedback.

We are pleased to hear that you are progressing in your learning journey and that your mentor has been providing valuable coaching and support. It is encouraging to know that you have already seen positive results and are gaining confidence along the way.

We appreciate your kind words about our team and encourage you to continue learning and building your knowledge as you move forward.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,

Vastaus yritykseltä CMTrading

4 päivää sitten

Dear Godfrey ,

Thank you for sharing your feedback.

Please note that trading in financial markets involves risk, and losses can occur, especially during volatile market conditions. However, we take your feedback about your coordinator’s conduct seriously, as professionalism and client support are very important to us.

Also based on our records, we can see that although you had some profitable trades, you also experienced losses that resulted in a stop out and depleted your balance.

In order to avoid wiping out your trading account, you can:

Add funds to your account
Close some of your open trades at the current loss
Apply hedging (this involves opening a position that offsets an existing open position)

❗️Please note that if your margin level decreases to 50%, a Stop Out will be triggered.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,

Vastaus yritykseltä CMTrading

4 päivää sitten

Dear Benjamin ,

Thank you for sharing your feedback.

We are pleased to hear that you find our support helpful. At the same time, we completely understand that trading can take time to fully grasp, and there is always more to learn along the way.

We encourage you to continue building your knowledge through our educational resources and guidance, which are designed to help you better understand the markets and make informed decisions.

Should you need any further assistance or guidance, please feel free to contact us via support@cmtrading.com or LiveChat.

Kind regards,