Citrix Arvostelua 

While working for MetroHealth Medical Center in Cleveland, Ohio, I received an email from the Senior VP, Alan Nevel, that read in part, 'As a precautionary measure given the COVID-19 situation, MetroHealth's leadership is assessing possible work-from-home arrangements and which employees may be eligible. For this analysis, our IS department is surveying employees to better understand their at-home electronic equipment and capabilities, so we ask that you respond as soon as possible'. I clicked on the link that was provided in that email. I responded to each question that asked for the details of my personal laptop computer name and operating system. It, obviously, passed the screening test because soon after, my manager told me I could use my personal computer to work from home (as nearly everyone else in my department was already working from home and others were using their personal laptops, as well). I was provided specific instructions for downloading MetroHealth's program, Citrix Receiver, on my personal laptop. The instructions included the following suggestion, 'If you need help please contact the IS service desk. 216-957-3280'. While I was successful with installing Citrix Receiver, it made my screen a blurry green and the icons were fuzzy. Before I had downloaded this program, my computer worked perfectly fine. I had no problems with it. I also had multiple documents and hundreds of pictures stored on my device. Weeks later, my laptop screen became a bright green and the icons were no longer visible. I researched online about this problem and it was discovered to be a known problem with downloading Citrix Receiver. That program hijacked my operating system and, unless I was a Citrix Administrator, I could no longer access anything on my computer! My computer is of no use now and is destroyed from that download. Although MetroHealth advised to contact our company's help desk with any issues, the help desk refused to help. The company execs all told me 'We don't work on personal laptops'. These are two very deceitful companies and I want to make it known. How dare Citrix have the capability to hijack someone's operating system! I cannot access any of my files or documents anymore! When I called Citrix the first time, an operator answered with 'Alo? Alo? Anybody there? Nobody there, I hang up now'. Really? I called back a second time and sat on hold for 10 minutes only to be disconnected again! And, their website advises that you can't create a ticket unless you're an administrator! Well, they've already taken over my system, so I guess I can't get help! And, fortunately, I found a much better job and put in my two week notice at MetroHealth, who still refuses to do anything! Don't work for these shady companies!!!

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