Citizensadvice Arvostelua 635

Terrible inconsistent service.
I've been trying to use these people for my PIP for the last three years.
They're impossible to talk to you have to wait hours to speak to them through the phone then they tell you that you have to wait even longer for someone to ring you back which so far it took me six weeks so it was too late for my MR.
Now I ring back up get a non-English speaking person that doesn't understand what I'm trying to explain tells me they can't help me with my tribunal and the phone goes dead!
How is this supposed to help anyone's mental health is beyond me I'm more angry and stressed now asking for help then I was before the phone call!!!

*** Utterly useless ***

The person/bot on the phone will give you their opinion, but will not provide any actual legal or regulatory advice/reason as to why a business/service is either conducting itself lawfully or not.

You are better off using google.com or an AI to give you better advice.

Absolutely appalling service from the sites provider Citizen Advice.
Your online site is awful to the extent of navigating for people who are neurodivergent/ memory impaired etc
Buttons not working, site info all over the place, chat bots useless.

I would appreciate a response from who ever invented or run this site, the most stressful hours spent trying to navigate, with no response from site or phone calls made earlier in the day, plus email.
Absolutely disheartening!

Hoped to get some useful advice from someone but the man basically told me to do all the work myself. If I knew who to speak to over my issues I would have sorted them out. He didn't even give me any useful contacts at the council so I could contact them direct.
As soon as I said that I was disabled with physical and neurodivergent conditions he switched to speaking in a singy-song la-la land voice and kept making comments like "You are doing VERYYYYY WELLLLL on the telephone today,"
I might be have life long health conditions but I also have two Social Science degrees; all I wanted here was some advice on how resolve a problem with the local council as they are not being very helpful at all.
I really don't understand why this organisation continues to be funded.
I asked the man how someone with learning disabilities or who has basic skills deficits was supposed to follow his advice. He took that to mean I had the literacy problems and said in a simpering voice not to "do yourself down."
Nearly 20 minutes of my life I won't get back and still in the dark about what to do next.
More work in a Beecham's Pill...

Thank you to Citizens Advice for your help. Your advice about my consumer rights meant that my issue was resolved quickly. The advisor I spoke to was very efficient and explained everything thoroughly.

I sent them a message over a week ago . No reply and tried to call twice this week, they said I need to speak to the Norfolk one which was option 4 and wait . Waited 50 minutes one day then 40 the next no answer . Joke really .

Though the calling process, wait time and ways of booking an appointment are incredibly tedious and give you a headache, the actual appointment I manage to book with Kieron in Liverpool was so helpful. He was very understanding, informative and patient, and helped me understand what next steps were needed to be taken along with assisting with online stuff that I struggled to do on my own. He is clearly very good at his job. Thankyou!

I don't know why cab are there cos they actually don't help.Their phonelines send us round in circles.If finally after days,we get thru,they fob us off,shut doors on us,let us down,contradict what is stated their website re what they help with,SOwaste hrs ofOURtime&the problem we need help with COMPOUNDS!So, citizens advice upset and frustrate us when we have a problem we need help with.So they compound the initial problem we are trying get help with and make it worse.So citizens advice are actually harmful, not helpful!
They today have really harmed an already vulnerable & harmed, impacted person....but there are certain people, they bend over backwards to help.... But believe you me, it's not us British born & bred citizens who are lawabiders!!!!!

We went to Leiston CAB and they were incredibly helpful, going through the forms we were filling in with great patience, detailed approach and contributions, additional thoughts and information during the 3 hours Sharon - our advisor that day - spent with us. Sharon was excellent can't praise her enough and has followed up with an email with more information

Unfortunately if you aren't British citizen don't expect much of a support from this organisation. The town I'm located Burnley they won't help you and will send you away because you aren't British citizen and white which is shocking double standards.
Maybe I should raise it with a solicitor under Equality act 2010 as been discriminated by them on multiple occasions now because of my ethnicity and origins.

I was helped by Mr Joseph Larkin. He was very helpful gave me the right advice. I had no idea what to do . He kept me informed all the way. I really am thankful for the Citizen Advice.

If you have a problem don't ring citizens advice I tried 4 times all automated chat , answer all questions then the Bot say sorry !!! at present all advisors busy.
Google be better than this rubbish service

Most Horrible & Disrespectful person on the Phone line. I have been bullied by my landlord and they try to send me back to them. When I came here for help desperately. You have every information on your site but everything only works with the council. What's the point of having citizens advice when you can't be bothered to help or give decent advice to elderly people. Exactly what are you there For? Your site should be scrapped off If everything just turns back to the council. I came here for help because of a toxic landlord that I want to get away from. I don't even feel safe with that person being my landlord.

terrible. just terrible. im know more kneadable as i was before i rung up

Wouldnt even give 1 star, carnt get through telephone answer service asks questions then hangs up, absolute disgrace and no help at all, as i simply cannot get to speak to a human

It's bleeding repetitive and awful and gets on your fecking nerves. Turn the crap off. NO ONE LIKES IT! TURN IT OFF. Jesus Christ it's beyond annoying

absolutely useless, idiots. Never try and report to Trading Standards via this.

Citizens advice is very difficult to access on line, the chat service is of no use whatsoever, no advice given just told to try and get an appointment at one of the offices. Telephone calls go unanswered and are cut off abruptly.
I can't understand how or why they exist if this is the type of service they give.
I am very disappointed and disillusioned.

I so shocked to see so many people commenting on this service, and citizens Advice has not responded at all to any comment being made, It's appauling very very disrespectful to not reply to these customers who are having real means of struggle.
I won't see the point of citizens Advice know more, it's know longer a system for helping people for a one to one appointment but a bodies full of robots.

We are not hear to shout or cause any problem but if your working as a volunteer and looking into people's personal circumstances then there should by law be a knowledge of understanding and safeguarding procedure in place.
I have been trying my hardest for 4 years to contact someone and the volunteers who speak they have no idea what to do or what kind of wording to use when speaking. I was crying over the phone telling thrm begging them for help and in the end I was fobed off. So I fighted my own case and won.

So I don't really need these people and then provide this service call it a service, what for.

For the longest time know one answers the calls and then they ask you questions when just really you need to book an appointment and today 19 February 2026, 5.18pm I'm calling and I can't get an appointment I feel like killing myself because my breathing is going bad keep on asking for an appointment and not getting know where, if you are providing you a service then why are you not supporting us, what is the building for in the sale branch.

I need an appointment to speak to someone on a proffesional level. Please citizens Advice I need an appointment booked . I'm going to see if someone gets back to me because non of us have received know feedback. and these volunteers are working under govenement for no reason this doesn help us. Pease let me know if you will.see this message to book me in Thank you