The Children's Place Arvostelua 

Do not shop there! I tried to place an order for back to school items today and their automatic system just canceled it. The first time around it was supposedly because of an old billing address (this has not been an issue with orders elsewhere, but ok). So then I went ahead and ordered everything again, just for this order to be canceled again, this time for absolutely no reason! The CS agents don't have this information either and they advised me to try a different browser, their app and/or a different payment method. That is AFTER I already wasted hours of my life choosing items, talking to their hotline (only in the Philippines, no local US representatives at all), adding the items again to reorder, talking to them again. I truly can't understand why they won't fulfill, this seems counterintuitive for a company trying to sell clothes! I wish it was an issue of not enough funds on my card or something but no, there's just no reason at all. AVOID AT ALL COSTS!

fraudulent company that charges your credit card different transaction amount than what you see in your cart and script reading useless phone agents for a fraudulent and scam ridden website. this company deserves to go bankrupt.

This is more of an update to 5 star review I left recently. Have ordered a few times over the years. Overall good. But my last order qualified for free shipping at the $20 mark which is excellent and then I went back to place another order and they changed it to a $40 min no explanation upon asking customer service and I will say in general their customer service is slow and lacking attention to detail. Just a general answer not really an answer to a specific question is not useful. I don't like their flip flop policies but I do like their clothes and sales.

I have recently purchased (on several occasions) many items for my 4 youngest children (ages 18 mo to 11 yrs) with most recent being summer clothes. I love The Children’s Place because there are ALWAYS great sales and I can get a pretty good amount for each child on a budget. However, I will say that the only thing I could even complain about is that I remember being younger and getting my uniform clothes for school from TCP and the quality has declined some over the years…BUT that hasn’t stopped me from getting tons of cute summer clothes and clothing for my younger kiddos that are gonna play hard in them anyway and outgrow them fairly fast. I will definitely continue to shop here for my young ones.

I ordered clothes Mar 7th and received them on the 11th. Sadly, one item was missing and replaced with baby clothes. I immediately submitted an online return request / opened a case. I submitted another the next day with pictures and other details, referencing the 1st. I heard nothing. I created another online one in May. I heard nothing. I finally had a chance to call them (they are closed on the weekend) and follow-up. I feel bad for the service team. The service department simply cites rules and process, and is absolutely NOT empowered to actually solve the problems or do anything to service a customer. The system is broken and the people had no desire to find out why no one ever contacted me, investigate the broken loop, or even to ensure that my issue gets solved in the end. If no one wants to help the customer or get to the root of the problem, the service issues will certainly persist. I basically have to hope that the process (which is clearly broken) will somehow work when a) I receive a waybill, b) return the product to them c) wait for a refund. Here's wishing myself good luck!

Après 28 jours toujours pas reçue ma livraison pas remboursement.
Je trouve que c'est du vol payer pour produit qu' on ne reçois pas.

Slow shipping, I ordered an outfits on April 23, so that I can use it on May 1 for my son for his school events, until now April 28 it says pre shipment status. Before I added the item on the cart it said, it will arrive on April 27! And now I don’t have time to order online in another store. I’m already out of time. I will not order from this company again! They have great and cute stuffs but men very slow shipping.

I rate 0! I absolutely will not be buying from The Children’s Place again. I placed an order to get all 5 of my children Easter outfits. Not only did the order not arrive when it was supposed to. They would not cancel my order. Then I received the order after Easter which was completely useless. Then found out I had to get on a regular computer to print receipt. I could not do it from my app on my phone. Then discovered I have to pay shipping to ship it back.

I am writing this review for an Online Order I placed on 04/02/24 that I still have not received yet. Today is 04/17/24. I have emailed this company twice with NO response and called once and was told that if I did not receive my order by 04/16/24 that I should call back and request a full refund. So today, 04/17/24, I have called NUMEROUS times only to get a recorded message saying they were closed. Must be the different time zone. Anyway, I would avoid this company @ all costs bc it’s very obvious, they do not care about their customer satisfaction and could care less about responding to both of my emails!

Terrible company DO NOT BUY! Paid $178.65 total and shipment still has not arrived. They only offer Place Rewards of $180 to fix the issue but to rebuy is $277.30 total a upcharge of $98.65. Items were promised by easter. Now I was told I need to wait until place rewards expire on 5/10 to call back and ask for a credit card refund. DO NOT ACCEPT PLACE REWARDS. THIS IS ILLEGAL AND BAIT AND SWITCH.

They made it right and that’s what’s important!
Had a little snafu with expedited shipping, but the customer service manager made it right and my order arrived just in time. Thank you for going the extra mile

Shopping in store is fine. Bought some kids clothes online. Reasonable quality & good prices on most things. One item was high priced and poor quality so I want to return it. So no easy way to return products bought online. Must call customer service M-F during my work hours. And they now want me to wait 30 min on hold. Holy cow. What bad service. Not shopping here next time. The shipping for returns is NOT paid for by the store. The representative put the wrong items on my return receipt have to call again. Toll free number just hangs up. Calling Manitoba long distance. Not impressed.

I ordered on 14th March because of the 80 percent sale and looked up reviews the very next day. Given the number of bad reviews here and overall on google, I panicked, almost cancelled my order but then decided otherwise.
The clothes arrived on 19, nicely packaged, great quality, nothing was missing, neither was I charged wrongly. The sale was almost too good to be true. Completely satisfied with the purchase. No regrets. Hope to shop with them soon 😌

They sent me a coupon for $10 off my purchase valid until the middle of the February. When I attempted to make my purchase on February 3, their website said it was expired. I placed the order anyways, and emailed support with screenshots showing the coupon was still valid - more than a month later, they reply and say that the coupon can only be applied at the time of purchase... ignoring the fact that I clearly tried and something was wrong on their end.

Take my warning, if they send you a coupon and you try to use it well within the window and it doesn't work... just abandon your cart, they won't offer any assistance.

They have a minimum fee of $2.00 every month even if you have a zero balance. It is also a pain to cancel the card and they want to fax you your cancellation documentation. Who has a fax machine? This to me shows they don't want to easily send you documentation showing your account has been closed. Sketchy!!!! I was unable to cancel on the website and was forced to call. They wouldn't email me documentation showing I cancelled the account but I finally had them agree to mail it to me showing the account was closed. I refuse to pay any credit card company money monthly for a zero balance. I will be shopping elsewhere from now on.

Ordered 6 pair of pants for my daughter. For whatever reason they send out 6 different packages on different days FOR ONE ORDER! One pair never showed up and I’m still not reimbursed. The other 5 pair I received and have been charged 10 times for since receiving the order. Order was paid for already. Paid for and received weeks ago. Every night at 10:38 my card is charged again for the same order. Children’s place has been of no assistance whatsoever. Customer service is terrible and if you so happen to get someone half decent… STILL nothing is done. I’ve spoke to ten different reps who assured me it was taken care of. Well it’s not and they’ve taken bill money so now it’s affecting my personal life. I’ll likely have to close the account because children’s place can’t seem to stop their system from charging me repeatedly. This is the SECOND account believe it or not…that has been compromised by ordering from children’s place. STAY AWAY FROM THIS COMPANY

never order from this place if there is the slightest chance you need to return and item and you don't live near a store. trust me when I say avoid at all costs. I have been attempting to get a return shipping label sent to me for 2 months. their customer service model is completely useless. Sometimes they just dont even answer the phone. they dont return emails. they sent me a return shipping label ADDRESSED TO ME. please trust me when I say dont be tempted by the low prices. it will never be worth it, this company is garbage and will be a waste of hours of your life if you ever want to return something

Bad! Gave me $60 in coupons all at once but only allowed me to use $30 worth at ya time. Makes you believe you are getting a discount and really not. Prices in store do not reflect online. Often find online prices to be reasonable while in store is insanely high. Employees do not provide effective customer service. Don’t assist customers, don’t greet customers. More so about having and making plans after work while customers present. Mark up clothes and say sale to make you believe it’s a deal.

They do not respond to emails and never answer calls either (the system hangs up on you). If you want a refund due to it not being delivered you have to dispute it with your bank. DO NOT WASTE YOUR TIME!

You guys are irresponsible and your management system is just screwed up to close the store 1 hour early closing the doors in front of us at 16h instead of 17h for the inventory without previous notice ! This is stupid i will never come to your store again we came from laval to the store in place vertu who decided to close 1 hour early!