My Chemist Warehouse Group Arvostelua 424

I made a click and collect order yesterday, on line, which was confirmed to my email address.
When I rang the Brookvale, NSW store, they had no record of my order, even though I provided the order number, I had written proof and they had deducted the funds from my PayPal account.
Not only that, it appeared when I attended at the store, they did not even have the product, even though they had assured me during my initial telephone enquiry it was in stock. The store's manager was to suggest I try another store and offered me the phone numbers of some stores in relatively close suburbs.
This morning, when I went online to check my account, low and behold my original order, and order number, had disappeared and my order, under a new order number was being "processed" at another store.
No refund.
This is not the first time I have had problems with the Brookvale (Roger Street Store, which has its entrance in Cross Street - go figure!).
Time and again, if you attempt to place an online click and collect order, they do not have the stock or have lost the order.
Beware. The Brookvale branch is a disaster. Do not think, if you want to save time, order and pay for goods, you will achieve your purpose.

Online order was charged to my credit card and then received an email saying it couldn’t be fulfilled because of stock issue. 4 weeks later and still no refund. Also zero customer service after attempting to request my refund. If I could give zero starts I would. Disgusting service from a large company.

Waited 25 minutes for two medications, when they called my name I was told one was not available. I then had to go to a different chemist and wait another 25 minutes. Surely Chemist Warehouse could have mentioned that one was not available to begin with as I could have taken both scripts to another chemist and only waited once. Normally not a big deal but when in pain, I just wanted to get back to bed.

Ordered my items several weeks ago. After an expected delivery 1 1/2 weeks ago the items were returned to chemist warehouse by auspost as they were damaged. I have contacted chemist warehouse three times via online channel and once via phone. Still no answer to any of the online contacts and told over the phone I’d have to wait until the item was returned to them before they could reissue it to me. It’s now been over 24 hours since they received the damaged items back and still no contact. As a customer, I would expect that as soon as they can see that the item is being returned to them through no fault of mine they should have immediately reissued it. Shocking customer service.

I have a pen medication mounjaro
The pen jammed up and no longer worked they would not replace the medication..... said it was my fault it didn't work .... the medication cost $540
I will never purchase from them again
Zero customer service .... I was totally ripped off and all I wanted was a replacement ,,, as far as I am concerned they have stolen $540 dollars from me and that makes them criminals

Made a click and collect order for partner to pick up as I am in hospital. Order was confirmed and money taken out of my account. Within 2 minutes my order was cancelled and I would have to wait up to 5 days for a refund - 2 weeks later and still no refund after spending a lot of time on the phone to rude and useless “customer service”. Belinda S calling you out. Also, instead of a refund they charged me double for goods they did not have. How can they take money without providing the goods?

I placed an online order since the website indicated that the item was in stock, but it took a long time to arrive, and half of the order was later missing.Customer service bounced me around when I tried to resolve it was very pissed by this seeing other reviews i can finally agree that their management is very bad.

I have just left, Chemist Warehouse in Drogheda , so much happier , then when I went in. The pharmacist (Sinead) was so helpful. She stood to the side of the counter, in a quiet area, and spoke to me, with such sympathy and support. She answered all my questions and gave me the time I needed. Thank you, Sinead.

Avoid the terrible customer service of Chemist Warehouse

As a Health Care Card holder, I’ve recently reached the PBS Safety Net threshold which allows me and my family to apply for the PBS Safety Net Card for free medicine.
Being a regular customer at Chemist Warehouse, Highpoint Shopping Centre, I presented my medicines purchase records to a female pharmacist with three new prescriptions which were meant to be free of charge.
That stupid/lazy pharmacist not only refused to issue me the card but also convinced me to pay for those three prescription medicine. According to her, the reason was I needed to buy the additional amount of $20 of medicines to be able to apply for the card. That lady usually sounds friendly, but she doesn’t do her job when it comes to good customer service.
I didn’t believe her at the time because I’ve checked the Government website regarding 2025 safety net threshold in advance.
Therefore I went to another Chemist Warehouse in Braybrook and been told by a female pharmacist that she couldn’y issue me the card just because she was too busy by herself but I later found out she was lying as she had a female assistant who was working with her.
Finally I went to a Terry White Pharmacy in Deer Park Shopping Centre where i met an extremely friendly and professional Lady Pharmacist who helped me to process and issue the PBS Safety Net Card straightaway.
The good news was she also told me that I’ve overpurchased approximately the amount of $40 which she helped me to apply for the refund from Medicare at the same time.

Waiting times are ridiculous….never again

My brother was refused his medication at the east keilor store in Melbourne after the manager accused him of stealing a pair of glasses. He lifted his clothes emptied out his pockets and still she refused his meds. He came home very unwell as he suffers severe anxiety especially the fact that he had no medication or scripts as they were at the pharmacy. I went in to retrieve his script. I asked to speak to the same manager asked her what happened. She told me she had it all on camera. I asked if she’d called the police she said no because she went to lunch. I told her I wanted her to call the police immediately to check the cameras. She was extremely rude to me as well. She put her hand up to stop me talking and walked away from me. She told me I was being aggressive when I wasn’t. I just wanted answers as to why she’d accused someone of stealing when they weren’t and refusing him of his meds. The pharmacist came to speak to me when the manager left me standing there as she’d picked up on the treatment of the manager. The pharmacist spoke to me kindly and gave me the scripts. You could tell she was extremely embarrassed by the action of the unprofessional ‘manager.’

Utterly useless. Placed an order on Weds, paid extra for "express delivery", it's now Saturday and not only is there no sign of my order, the 2 completely different tracking numbers I was given for it are BOTH invalid/don't exist, and apparently neither does my invoice because if I try to view it OR my order details I just get a 404 error. So I try to get some help, but no I can't because no one works there on the weekends and their online "submit a request" process just constantly loops, trying to direct me to a tracking page for a package that DOESN'T EXIST! So now I'm sick, have no medication, am out of pocket $50 and have to deal with the added stress of sorting this BS out next week - if I don't end up in hospital due to lack of available medical treatment. Avoid this business at all costs.

I was treated like a thief in the Port Adelaide store. I needed to leave the store to move my car as I was parked in a half hour zone. I willingly opened my back to show the security guard on the door. He asked me to move my glasses case so he could look underneath. Which I did. On returning to the store and collecting my prescription he watched me. Both times while in the store I didn’t even look at or touch anything just left my prescription and waited. On exiting the store I willingly offered my bag for inspection again and lifted things up for him to look underneath. I felt so uncomfortable with his accusatory attitude I had to defend myself by asking if he needed to frisk me.

Chemist Warehouse financially sponsor Vile Kyle Sandiland's white supremacist hate speech on Australian radio. Boycott if you're a decent human

Appalling Experience - Completely Unacceptable
Treatment

I am absolutely appalled by the treatment my daughter received from Joanna, the Asian pharmacist at Chemist Warehouse Browns Wembley road Plains tonight
My daughter has been in hospital twice for severe back pain and was prescribed medication to manage her condition. Despite presenting a valid prescription, Joanna an Asian female refused to provide her with the medication she urgently needed. She was rude, dismissive, and showed zero compassion or understanding of the situation

This is not just poor service-it is a complete failure in duty of care. She was negligent
Pharmacists are supposed to
support the health and wellbeing of patients, not make things worse.
Joanna's behaviour was unprofessional and deeply concerning. She should be reprimanded for her misconduct.

Thankfully, another pharmacy filled the prescription without hesitation—proving this issue was not with the prescription, but with Joanna's attitude.
I will never return to Chemist Warehouse Browns Plains Wembley road and strongly urge others to think twice before trusting them with their healthcare need.

There has been many complaints regarding the Browns Plains Pharmacy Wembley Road. They should not be allowed to operate and if anything shut down this is inhumane behaviour by a girl who showed no compassion or sympathy.
If you have had a bad experience at this store especially with this again girl put your feedback.

Today I purchased a Terre d’Hermès from Chemist Warehouse, and unfortunately, the product was very disappointing. The fragrance smelled nothing like what it was described — instead, it had a sharp, unpleasant, almost medicinal scent, reminiscent of a hospital. I bought authentic ones from Hermes between 2018 and 2022. They were refreshing and woody. I requested a return, but I'm skeptical that it will be accepted, as they have strict policies on returning opened fragrances.
This experience has made me question the quality control or authenticity of their fragrance stock. I’d recommend testing fragrances in person or buying from a more specialized retailer if you’re after genuine, high-end scents.

Was told my prescription would be a half an hour so I waited outside came in and had to wait another half an hour with at least 30 people who were disgruntled.Pharmacist was clearly overwhelmed and spent most of his time on the phone he was not friendly and obviously hates his job

Utterly horrible staff. Horrible pharmisists and their assistants triaging. The ASHGROVE store in particular have been so awful for years and should be ashamed of how little respect their staff have or care they are willing to give. Do not go there. Revert to a local Pharmacy that will treat you with respect and dignity, these people are horrid. A big shout out to Ashgrove staff member that was disgraceful to me today - young 20s, short, skinny asian guy with glasses, speaks to people like they are pieces of crap...managemwnt, it should be easy to identify him. Wait, considering your 1.5 rating you clearly DO NOT CARE ABOUT FEEDBACK OR CUSTOMER EXPERIENCE. JOKERS.

The pharmacists are rude, controlling and disrespectful .Frontline staff are fine. Chemist Warehouse Strathfield Plaza overall is appalling. The pharmacists are rude and combative. The is a specific pharmacist “Gregory” not his real name just what is on his badge is rude, controlling and believes it is his job to monitor all aspects of my medication constantly challenging me on medication compliance in a rude way. He is the rudest customer service person I have ever encountered. Very disrespectful and lacks any communication skills.
Prior to it becoming a chemist warehouse the staff and pharmacists were excellent and very helpful. They knew me as a customer for 10 years and I respected them. Now I don’t know any of the staff and the pharmacists are rude - especially Gregory.

There is one local pharmacy left in strathfield and I am moving to that. I am sure they are benefitting from the lost business of Chemist warehouse as we go back to local, personalised service where there is a personal understanding of the customer between the staff and pharmacist.
I have withdrawn my scripts after 15 years with this pharmacy and will go elsewhere. Pharmacy Warehouse does not care. They could have better profit, however they have enough. Foolish company to not focus on customer service = more profit.
Looking at other reviews chemist warehouse constantly is rated as poor.
Go local people!

Find a local personalised service and use that.

Customer service is one thing that disappeared when people became so self absorbed. I bought a perfume today at chemist warehouse, when I opened the box it didn't look like the bottle I sampled the perfume from so I went back into the shop to see if I could get the right one. The manager came and told me that it was the right perfume and when I mentioned that it didn't look the same she said: "well I don't know, it's the same, ha see it's written here "new style" so there's nothing I can do for you" I wasn't too impressed by the way she said that but I then advised her that maybe she should put the new design in display to avoid confusion she then answered by: "oh that's a good idea, I might just do that but I don't need the attitude!" Wow where that came from I don't know. I said: "excuse me, the attitude?" - "yes" she said "because you are being rude!" So I'm not too sure what I've done or said that seemed to be rude to her but to my opinion the rudness was more from the way she was handling the situation. I must admit I switched to rude since she was asking for it. I did say: "I'm sorry but I wasn't f@#*@*g rude, now that's rude, if you want rude I'll give you rude" it wasn't the smartest move I know but I'm sick and tired to have to deal with retailers who feel offended each time a patron has to say something, it is supposed to be "customer service" it never been "retailer service". "You don't treat Retail staff like that" she said "now you leave my shop or I call the police" she caried on pulling out her phone ready to dial, yes sure that's all the police has to do, come and sort out a patron retailer dispute over a bottle of perfume because of her incompetence, I didn't even steal the blooming thing, I paid $80 for it.
In this chemist warehouse like in so many places nowadays it's rare to get a good morning, please, thank you or even just a smile. On top of that you don't always get the right answer, product or "atitude" either. I studied retailing for 3 years and had a diploma for that and I can tell you this is not how it works. People are so self absorbed that they tend to forget that it's not all about them, when you work in Retail it's all about the customers, they are the one that make the business run, they are the reason retailers can put food on their table so even if the customer give them "attitude", which wasn't the case there, the retailer job namely "customer service" is to make the customer calm down and sort out the problem apologetically not cry for the police and have a tantrum.
One thing is sure not only I'll never go back to this shop but I'll advise my own customers to avoid the place too.
Actually I previously ordered a medication, a couple of days later they told me to come back to pick it up and when i did not only the medication wasn't there but they didn't even made the order. Oh I forgot to mention I live out of town, came especially for that.
The only thing that saves this shop is the location: first chemist the travellers find when coming to Murray Bridge but the locals aren't too keen on shopping there. Maybe she needs some customer service course or the management is not the right role for her.