Charles Church Arvostelua 1 346

Great and friendly customer service. Lovely little touches like the welcome box and also the bag with all the instructions for the appliances.

Clair was very helpful when choosing my property. Very friendly and an excellent service all round. Great development and really excited about moving in.

This is a review of the sales office at Templegate which I visited today.
The signage to the sales office was great with adequate parking and the site was nice and tidy.
Kerry in the sales office was wonderful. Very welcoming and hugely enthusiastic about her job and the company and moreover the homes she is selling.
We had a quick tour around the site and looked in the house that I was interested in as well as viewing another one from the outside that was still under construction.
I cannot fault my first experience with Kerry and Charles Church and I’m sure this won’t be my final interaction with them!

Chancery Park phase 2 Exning Suffolk. Build quality and finish to a high standard, the few issues we had have been dealt with quickly and efficiently by Dave Ormes and his team. Very pleased with our purchase

Andre has done a great job. Highly recommend 😊
Farriers Towcester

Alan Foreman arrived at our property as usual full of enthusiasm and a smile, he quickly identified the job we had requested to be completed and after a brief explanation of how and how long he would carry out the work he set to work.
Alan is first class in his work and once again today we were more than pleased with the completed job.
Alan sticks to his plan, gives further advice to help us and recommend him to others on our new Housing estate.
Once again thanks Alan.

We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.

Friendly, and did a good repair

Chris went above and beyond to rectify a fault and even went the extra mile to replace something he spotted while there.

Chris and Alex did a fantastic job on my works that needed doing in my house, I am very grateful to them both

Dave the Plastic Surgeon attended our property to work his magic on a unit that had been damaged by sub contractors. He’s been this morning and it looks amazing. He was extremely professional and spent time making sure it was the right colour match. I would like to thank Dave for his efforts and would have no hesitation in recommending him.

We moved into our Charles Church home at the Dargavel Development in Febuary and we love it! We really enjoyed our interactions with the sales rep on site Suzie Adams who was easy to deal with, had great communication and shared our excitement the whole way!

The site management team are also great, with Alec being very friendly and approachable with any quieries we may have.

We’ve had a fantastic experience with our new home with Charles Church.
You expect small issues here and there with new builds, however we haven’t had very many and the ones we did have were sorted out straight away.
The site manager Chris Alexander has been absolutely brilliant and he can’t do enough for you. He checks in constantly and I couldn’t have asked for a better service, you can tell he genuinely cares about helping people settle in to their new homes.

Buying our our first home is a great milestone in our lives. At the beginning we were on a doubt whether we could do this, but the experience with Charles Church has been genuinely positive. The team has been incredibly supportive, professional, and patient throughout. Kerry and Sam are incredibly friendly and kind towards us. They took the time to explain each step clearly, answered all our questions promptly, and made sure we felt confident in every decision we made. Nothing ever felt like too much trouble. Also, the quality of the development really impressed us.

Always great at sending people out quickly to sort out any issues. Geoff was polite and fixed our back door really quickly

Exceptional service from Suzie Adams at Dargavel

We recently moved into our Charles church home at Glan Y Coed having part exchanged our old home, Melissa from the very first moment was extremely welcoming and explained thoroughly and clearly the part exchange process and answered any questions we had. She was very friendly and put us at ease.

Julia was very good in explaining the finishing details and what was available to us. We were very pleased with the level of service we received.

Moved into a new Charles Church house in Warminster Wiltshire in March 26. What a mistake. We wished we never moved here. Hundreds of issues, including areas not correctly fitted to plan, holes left hidden behind units, cracked tile in bathroom, sockets missing or in incorrect place, window vents faulty, hole in ceiling by light, kitchen units not square, oven and tumble dryer damaged, large hole around boiler flue allowing wind to blow in, most windows and frames damaged, garden railings damaged, radiators not working, central heating failed, extractor fans whistle with air blowing inwards, every door frame scarred as not filled in and rubbed down before glossing, utility cubboard poorly designed, kitchen tap and sockets tarnished, toilets sound like a fog horn when flushed, porch damaged, chips on radiators, garage door marked, chip in bath, back gate too small and incorrect hung. House was in dirty condition on moving in day, hundreds of paint splatters, dirty silicone, sticky grime on surfaces whole bucket of dust swept up in garage. Some contractors show careless attitude. Staff have lack of product knowledge regarding fittings especially alarm and solar panels. Slow response to issues. More robust quality controls needed.

Alan Foreman was a great help at my property in Ridge walk. He came to fix a door for us and offered to help put a curtain pole up which was definitely going the extra mile. Cheers Alan