Champneys Arvostelua 

I felt that after one year as a member at Henlow Grange spa l must warn others of this way below par spa. I spent the year membership constantly complaining even to MD level which was ignored numerous times. I wrote letter after letter about serious health and safety concerns but NOTHING was done to rectify or improve the lists of things wrong. I believe these things should be reported to EHO!
The place is filthy with pool and hot tub areas with thick grime around water inlets - I even pointed this out to a senior manager called Adam who took pics on this phone but still nothing was done.
Strong smell of sewerage around pool area. Maintenance man walking into pool area with a plastic jug full of something in it and then pouring into pool whilst people swim past.
Beds and chairs around the pool area are filthy with njack and grease stains all over.
Missing tiles from hydro pool and drying room on seating areas which could cause injury.
Outdoor pool is often shut as they can’t get PH balances right.
The outdoor sunbed cushions are covered in black mould and unusable in my opinion.
Facilities in changing room are poor -
Often no towels
Lockers not working
Showers with no doors
Nasty smell in showers
Shampoo and shower gel containers often empty
Hairdryers broken or removed.
These facilities are not large enough for the number of day guests that are buying cheap spa days. Regularly no room to dry your hair.
Classes cancelled last minute.
The Food - don’t even go there. Low quality and not healthy. Worse than school dinners! All done on a budget!
Green mould and mildew all over walls and windows around pool and indoor hydro pool.
I could go on. My complaints were never resolved by Louise/Adam/Lucy,
Then when l cancelled my membership l get emails asking me why!
This spa needs a major facelift. Oh and the staff who are generally nice don’t stay long.

We attended Eastwell Manor for a spa day. This is our third visit and have always been very pleased with it. However this visit was mostly disappointing. Firstly, we noticed there wasn’t enough space for everyone to sit inside if they wanted to, so there was a bit of a scramble from some people to get the beds around the pool. The jacuzzi wasn’t working, it was very cold. The other pools inside were colder than usual and the outdoor pool wasn’t really warm enough to sit in in a relaxing way. The steam room and sauna worked fine… thankfully.

The restaurant was quite disorganised at both breakfast and lunch. Took an abnormally long time to be seated, missing cutlery and was then told they’d run out of spoons to stir anything with. The food was very nice when it eventually came. The bill was wrong, and I was also given a bill that didn’t belong to me (I could see it wasn’t my name), when I said it wasn’t ours I was told the name was just spelt wrong. Disappointing they wouldn’t just accept I knew the name was wrong… but we got there in the end.

The massages were nice, but did feel like the staff didn’t really want to be there.

Overall, we still made the most of it and had a relaxing day but it feels like a lot of money to then find quite a bit of it not working properly. It’s unlikely we’ll go back which is a shame. Has definitely been better previously.

I have complained because of the impossible length of time to get through to make a booking and it not working. It went to the 'head' but they never got back to me. It is unbelievably badly managed.

Disgusting service. I had booked a massage at the Mottram Hall Champneys spa. When I arrived, there was an argument going on at the desk between two customers and the lady behind the desk over a lost booking. It went on for twenty minutes during which time I continued to stand there waiting as my treatment time drew nearer. A kind lady from the gym was doing her best to get other members of spa staff to help me but they were rude and offhand to both me and her. I was asked to go into my treatment unchanged and as I was but then had a robe and a wristband thrust at me with no explanation as to what it was for or where the changing rooms were. I told her I was unsure where to go or what to do as I had never been before but there was just no clarity at all. I went to the changing room but could not get in even with the fob. I returned to reception and was told I’d be booked in but other customers continued to be served before me and at this point I’d had enough. A spa treatment is a very personal thing and I had lost all confidence in the experience by this time.

I explained that I was upset about the way I had been dealt with and that I wanted to cancel the treatment and go home. The kind lady who had tried to help supported my account of events but despite this, the supervisor who came to speak to me (and who just made a load of excuses) insisted that I would have to speak to the manager before they would give me a refund. Even though their own staff had seen everything that had happened.

I will not be speaking to their manager and they can keep the money. I refuse to beg and plead for a refund to someone who has, by extension, treated me like dirt. They can keep the money as it’s clearly more important to them than customer service.

This afternoon our visit to Barneys golf bar at Champneys Mottram hall was made special by the service in particular from DEIGO who was working the bar service. deigo went over and above what was expected and in deed what is the usual in terms of drinks/ food service and trying to keep us cool after a very hot round of golf, he most definitely went an extra mile or two. Well done DEIGO, great to meet you today. Susan, Janice and Steve. 🙏👏👏

Miss communication booking a soundbath with me.
Then two gigs cancelled 3 days before one of the gigs!
Don’t pay cancellation fees !!!!
Just be careful if you’re self employed and they book you for events.
I’m very disappointed

What was once a place I loved is now somewhere I tell people to not book their events at.

Disappointing and Overpriced Experience

I recently visited Champneys Spa expecting a premium experience, but unfortunately, it fell far short of what was promised — especially given the steep prices. I booked a massage that turned out to be incredibly underwhelming. It was little more than light, repetitive stroking — not remotely therapeutic or effective. The masseuse seemed completely disengaged and, frankly, unqualified.

For the amount they charge, the service should be exceptional, but what I received was subpar at best. There was no care, no technique, and no sense that I was getting the relaxation or professionalism one should expect from a luxury spa.

Overall, it felt like I paid top-tier prices for the kind of service you might expect from someone just starting out — uninterested, unskilled, and going through the motions. I would not return, and I wouldn’t recommend Champneys to anyone looking for genuine value or quality.

Seriously I would give zero stars if that were possible.

Henlow Champneys site. The outdoor spa is lovely and they have moved the gym over but the food was awful! We paid £150 each and it advertises a nutritious buffet but the food was dry. The fish was cheap and over cooked. Basic salad, not at all what I expected or believe I paid for. Completely under staffed so I guess that’s why it’s no longer table service. Cutting corners to save money. Very disappointing

Fawlty Towers would’ve been better!
Very understaffed, no response from the phone lines, some staff are very rude and some clearly under pressure from being understaffed! Customers are not listened to, many items broken, especially in the spa and pool areas, decor is tired and needs updating, staff are dismissive and very rude when responding to queries. My total bill was overcharged and despite contacting them, this has still not been resolved, even though I was assured this would be resolved as a matter of importance!
This so-called premium spa brand is in my opinion a joke!

Unprofessional , inexperienced staff and do not value customers.

Management just as poor

The grounds are dated, needs a good clean, showers falling apart, overpriced massage and appauling customer service. It took weeks to amend a booking.
This spa is no longer considered luxury

As an former senior spa theapist, this place is without a doubt the most unprofessional and poorly managed company to work at ever. I often had to supply my own mitts, cotton wool, oil and tissues because they hadn't ordered any. Stained and frayed towels, poorly maintained and rundown treatment rooms, underpaid, overworked - guests have no idea how difficult it is to work as a therapist in this place. Pay is terrible, little more than minimum wage, no massage limits and management simply don't care. Often pay is messed up and wrong, takes months to correct it and if you're lucky you might get it back. I did 'win' an overnight stay which was nice, but the facilities are very tired and if you're unfortunate enough to get a room in the garden wing, you'll be extremely disappointed, it's awful - request the Mansion House if you can. The cafe is lovely and poor Louise is overworked and very much underpaid. Would I recommend people stay here? Absolutely not. Save your money and go to a spa which looks after it's therapists and staff, it's facilities and actually invests in the workplace, not simply ride on a reputation which is going nowhere. You only need to read other reviews to see what people really think.

Day spa at Tring. Back massage unprofessional, unacceptable, lawn mowers usage throughout below window, incorrect information about extra payments during the day. Bottles of fresh water warm, pitta bread old and stale. Worse was the lack of professional, evasive, inappropriate and in-adequate responses. Top management contact details not available (on web site but incorrect). Unsolicited, I was emailed that payment for back massage would be returned that day - that was 10 days ago! None of my complaints were answered by saying why each happened. No responsibility taken.

Champneys henlow is a very average spa but charges top prices. on arrival we were greeted with a queue to be booked in with only 2 at the desk , soon to be one as one went missing. after booking in we were told to wait in the lounge and to have a complimentary drink (flavoured water). we were then showed to our room with a running commentary on the way as to the whereabouts of everything, i did not dare interrupt her in full flow, as she would never have memorised the script and probably started all over again. anyway once in the room i was pleasantly surprised with the furnishing. a bit worn but clean. we had a very nice balcony which led out to some very well kept gardens and a picturesque view.
the room itself , though clean, could do with a little updating and maybe some decorating. the bath panel was loose and the panel behind the toilet had gaps either side to which some joker had stuffed some toilet paper in the crevice. shower was adequate although getting in and out one had to be very careful. corridors were clean although looks like they had had a flooding at some time or other as the carpet was a couple of different shades. we spent the afternoon in the pool, clean and spacious, my favourite area, until they started the aquaerobics being bashed out with loud tempo music. certainly not my idea of relaxation, maybe they can warn people in future. hot tub, bubble bath, sauna although small were adequate. we had booked our dinner for 7.30 and on arrival were promptly shown to our seats. staff were always on the move so not difficult to catch their eye. after ordering drinks and food we had a little time to chat and relax before starters and drinks arrived. the duck croquette was a little on the dry side and the salmon taste quite tasteless. again on completion of the starters our plates were cleaned away, timing perfect, not hurried and not too slow. our drinks waiter had a bit of trouble opening a rather too expensive bottle of rose Prosecco but it was cold enough and enjoyable. the main course came and they got my wife's order correct but mine they got wrong. when mine turned up , maybe a little too quickly, we both consumed our meals. now here is the most disappointing part of our stay, my wife's pork steak was very dry and my seafood pasta was very poor. it advertises squid, mussels , calamari and prawns. i was treated to the smallest shrimp ever, the smallest mussels ever and tiny pieces of calamari and squid. the pasta was the overpowering element of this dish. for dessert my wife had fruit kebabs with a sorbet and i give full credit to the sorbet being excellent. my pineapple upside down cake was all sponge and no pineapple. the meal i would give 4/10 solely for the service. on our return to the room i looked for the a/c and was told there was not one in our room. ok so a very hot night ensued and because were on the ground floor i did not dare open the patio doors. we did not touch the tea and coffee , although it was all available, still not on a hot day with no a/c.
to conclude i would say the gardens and surroundings are superb and well kept, the staff friendly and attentive but management need to inspect the rooms and the kitchen better and upgrade where possible. oh by the way, nice touch , having a can of fly spray in the room....

I visited Champneys Springs in Ashby this weekend, it was booked well in advance on their website. Spa Break + Treatment x 3 people. Full payment taken and email confirmation received showing treatment times. A little later a further email was received but now showing 3 spa breaks but only 1 treatment booked. The lead booker tried to get in touch, 8 days later she received an email reply asking further questions, this was responded to immediately but no further replies were received from Champneys. After travelling over an hour to the destination all 3 of us arrived, only to be told there was no record of the other 2 treatments and they were now fully booked. As we were there overnight they managed to 'squeeze' 2 more in at 9am the following morning - however one of the massages had to be changed from the one we had booked and wanted. (9am is right in the middle of breakfast service and meant we all had to get up much earlier than planned if we wanted to eat). To add insult to injury these treatments were then charged again (so now we have paid for 5 massages but only received 3). The worst thing about all of this was the Spa Manager advising us that this type of thing happens a lot and there is an issue with the reservations main team not actually booking the spa stays properly! What was intended to be a relaxing, indulgent weekend turned into a stressful, not relaxing, astronomically priced weekend! It is a shame because I would say the location itself is very pleasant and the massage was to a high standard. Just not worth getting 3 and paying for 5. No gesture of goodwill was offered by the spa for something that was absolutely no fault of ours. Really if you booked and pay for something via a website and receive a full confirmation showing prices and times - what more can you do but assume it is all booked and correct. It cast a shadow over the weekend and sadly left a bad taste in our mouths. We try to do at least 4 spa breaks a year and sadly now don't feel we can return to such a shambolic place.

As a result of Very Poor Data Security all my credits were used by someone else and Champneys denied any responsibility.
I will never use them again or recommend them to friends or family.

We stayed at Champneys Tring in July 2025 for what was supposed to be a relaxing two-night spa break as birthday present for my partner. We checked out after one night because the experience was so poor.

The main issue was the heat. The room was absolutely stifling, made worse by a bathroom radiator that was stuck on full blast, despite it being 30 degrees outside. We had no way to turn it off, and no fan in the room as promised. It took over an hour and two separate requests before one was brought to us.

I completely understand that it’s an older building, but that doesn’t excuse the lack of basic comfort. If you’re charging £2,000 for a two-night stay, it’s not acceptable that guests can’t sleep because of the temperature. This isn’t a budget hotel.

There were other issues too - broken fixtures in the room, flies covered the restruant and wasps trapped in the food cabinets, long waits for drinks, and a shortened treatment with no proper resolution. It felt like the whole place was understaffed and running on autopilot.

We were promised a refund for the second night, but not the first, even though the issues started as soon as we arrived. I’ve since raised a dispute with Amex because I just don’t think it’s fair to pay luxury prices for something that wasn’t even comfortable.

Champneys Tring has a great reputation and a beautiful setting, but our experience didn’t match the image. I won’t be returning and I strongly suggest you avoid!

4 of us visited Champneys Tring, it was a belated birthday treat, we chose Champneys purely for its reputation.
We travelled from Birmingham, no signs anywhere when we exited the motorway, no signs anywhere near Champneys, we stumbled across it, although satnav kept saying we had arrived, just could not see it, it is hidden away.
It was a day treat, upon arrival we were told where to go and given a map, not shown had to find our own way, had fun with the lockers, no one there to help, a few other people were struggling too with the lockers.
Had snacks, waste of time, not much on offer.
2 of the party than had massages booked, not impressed, in fact my cousin told the therapist to be careful with her shoulder as she had had problems with it, the therapist took no notice and to this day, 5 days later, shoulder is still hurting,
Other 2 booked yoga, good class, good teacher but the room was too small for the amount of people.
We than had lunch, absolutely disgusting food. Not one of us could eat, tasteless food and no other place nearby to get food so we stayed hungry all day! Also no alcohol or tea with lunch. No one was asked about allergies, one of us did have allergies so had to be careful with what she ate as it was a buffet lunch.
We struggled with the showers, they run on sensing movement but half way through my shower it stopped working, I than had to run into another shower cubicle, still all soaped up.
Building, considering its history, not well looked after, water damage to the ceiling, the hydra pool covered in chalk, the grounds not manicured, not looked after especially near the tennis courts.
They do not cater for disabled people, no lifts.
All in all a terrible experience, certainly will not be recommending to anyone,
Communication is bad, no reply to emails, takes too long on the phone to speak to anyone

I am writing to express my significant disappointment with my recent experience on your website. I was attempting to purchase a gift and repeatedly encountered falsely advertised offers that, when clicked, led to dead-end pages. It appears many users are directed to your site through Google searches for these very offers, making this issue particularly problematic.
This deceptive advertising creates a highly frustrating user journey. Furthermore, my attempts to seek assistance have been met with silence. I have received no response from your customer service team, nor from your reservations team.
For a company that charges premium prices, this kind of online experience and lack of communication is detrimental to your brand image and certainly does not convey a sense of a premium service.
I urge you to address these issues promptly. If I do not receive a satisfactory response regarding these matters, I will be compelled to report your false advertising practices to the Advertising Standards Authority (ASA). You need to do better.

Have stayed at Champneys Forest Mere location several times and this will be my last. Unfortunately, the level of service you receive just doesn’t warrant the price. There seems to be a real lack of care or desire to do a good job from most of the staff which I can only imagine comes from management attitude/poor training. It’s as if the staff can’t stand each other or simply don’t want to be there. We had a few good interactions with some staff - the housekeeping staff are lovely, along with Charlotte at reception, Charles at dinner and Katarina who worked in the orangery cafe. But the rest of the service was poor - either lacking any enthusiasm (a smile wouldn’t hurt) or they’re even sarcastic and rude at times. Poor Katarina was on her own most of the time in the cafe and seemed rushed off her feet. When she finally did ask another staff member to come and assist the mountain of orders and queue at the till, Manfred came out, threw his hands up, clearly visibly annoyed at having to help, and exclaimed “there’s only two” (referring to the queue I was in - never mind the fact I’d been waiting for ten minutes already). This was the attitude everywhere and it completely spoils a guest experience.

There is no air-con so the rooms are stifling on a hot summers day/evening. I woke one morning to find a bat flying around in my room. Called reception to have someone sent up urgently - only to find nothing happened and no one came. I had to go down to reception to ask again. No apology given, no check to ensure the room was clean still or any offer to move room while it was cleaned thoroughly.

The whole place is dated and urgently needs a refresh and investment in improving the facilities. The rooms aren’t up to scratch with broken window locks, mould around the bathroom ceilings and light fixtures held together with tape. Just a disappointing experience with lots of little issues that could easily be resolved or corrected if staff paid attention to detail and focused on the customer experience.