Champneys Arvostelua 

I had a massage with Isabel C, and she was absolutely amazing. She really worked through all the knots and tension in my muscles while making the whole experience incredibly relaxing. She was warm, friendly, bubbly, and made me feel completely at ease from start to finish. It was a fantastic spa treatment, and I left feeling refreshed, relaxed, and much lighter. I would highly recommend Isabel to anyone looking for a professional and calming massage experience.

My actual visit to the spa was great. But sadly I lost a very sentimental locket and chain . I contacted main reception and the spa tobe told it was not there and they would contact me if found. I also emailed them on Sunday 19th July still awaiting a reply. Trying to contact management is impossible.

My sister went to the spa front desk and found a member of staff that could be bothered to help. Her name is Alisha, she actually checked the envelopes in lost property and found my locket sadly no chain. Alisha went above and beyond. Thankyou Alisha you don’t know how much this meant.

Really disappointing birthday experience. We arrived for our morning spa session at 8.45 and didn't get in until nearly half nine after waiting at the empty arrivals desk for 25 min. Once the queue had at least 5/6 groups waiting, someone finally came to check people in, felt very poorly managed, as 3 receptionists were doing absolutely nothing at the gym front desk. Then once we got in, 2 of the facilities were out of order, very disappointing. Then I went to the desk to check in for my facial, handed the receptionist my slip, which she dismissed and sent me straight up stairs, I wait for 15 minutes to then have a rude beautician ask me what I was waiting for, when I replied she informed me I've missed my appointment and I shouldn't be waiting upstairs but in the shop, when I told her I've been here 15 mins and the receptionist sent me here, she didn't apologise and just walked me to the front desk and said there is nothing she can do, it's missed. I then turned to the receptionist and said she told me to go upstairs and she replied saying I thought you had a treatment. In my vocabulary, a facial is a treatment, and I handed her the sheet so she could double-check, but she chose not to. They then informed me they couldn't fit me in until 4 pm, bearing in mind it was 12.40 at this point, and I had a morning spa session only, so would have to go away and come back (we live in London so over an hour away), this wasn't possible as I had to pick my daughter up from nursery. They then refunded me the amount onto my card and gave a very half-hearted apology. No compensation for it being entirely their fault. I then went to lunch to experience a swarm of flies all over the food and spent the meal batting them away.

They never answer the phone or emails!!!
We had a group booking for the spa for a hen do, unfortunately I had a medical emergency when out of the country which meant I was going to be unable to make my treatment as I was stuck in the country I was in. I called up 3 days before to let them know, took a very very long time at a lot of attempts and hours I finally got through. They told me you cannot get refund on group bookings, I understood, but the gent I spoke to on the phone said I could have my £170 on a voucher instead to then use within 6 months for another time OR allow the hen group to spend the £170 I spent already on drinks for themselves. So I agreed for the group to have access to the money I spent, however on the day they did not allow any of the group to access that, nor would they give the main person who booked my voucher which I was told would happen if the group didn’t spend.

Ridiculous and again now I’m having to spend my time on hold waiting for someone to eventually answer the phone

Had an overnight stay and couldn’t fault any of it had a lovely stay from spa and spa treatment , the room was lovely and clean but so you’ve change your menu’s I can understand why but I liked your buffet style menus especially the breakfast menu there was nothing on the additional menu if you didn’t like eggs or avocado or couldn’t have them please rethink that but I’ll like to give a big shout out to Tilly who served us for our evening meal , how lovely was she , she is such a lovely addition to your team she made our meal there so lovely thank you Tilly

My daughter surprised me with a one night stay , I really enjoyed it I had a primer massage deep tissue it was the best I have ever had her name was Arlyn Iit was my birthday that day I would highly recommend Arlyn I am looking forward to going again this was in Tring

Very attentive and professional service from Lou in the Champneys cafe

"Facilities heavily disrupted by the PFA camp, and General Manager Carol Harvey is ignoring formal member complaint emails regarding breaches of membership. Obviously don’t care about members and certainly don’t value their long standing membership (Springs).

I haven't visited yet, I am going tomorrow for my first spa, and overnight but honestly, the experiance booking, communication, and trying to get any type of answer from Champneys is very poor. Even though I haven't visited yet, this is already putting me off booking again,

I have been coming to chanpneys for over 20 years and slowly seen the value for money and guest experience go downhill.
The new meal plan is Terrible, before it was all inclusive with a huge range of lively nutritional foods to enjoy with a wonderful lunch buffet. You just paid a supplementary fee if you wanted a steak for example.
Now they charge for everything and you get credits * which are not adequate for a full meal.
The breakfast buffet is half the size to make you purchase side orders.
Waiting times horrendous
Turned into a corporate cash cow
Hugely disappointed.
Treatments and spa and staff still lovely
Staff hate it , guests hate it .

If I could rate this zero stars, I truly would.

Having paid £549 for a one night stay plus over £150 for treatments during the day I was incredibly disappointed with not only the facilities but the services provided.

I think my photos will speak for themselves and all management could offer in way of an excuse or reason is that they understand the building and inside is in a slight state of disrepair. They could only offer a 50% refund on my stay.

Bedding had faeces on it, curtains were ripped and hanging from the rails. Radiators were leaking onto the Carpets and walls were covered in brown substances along with dead bugs scattered absolutely everywhere.
Robes had dirty hairs all over them
Lounge areas and seating were filthy and incredibly limited around the whole area
The machines inside the gym were not working

Food option was incredibly limited and supplementary charges were added to most dishes along with hidden service phase and charges against room and charitable causes.

£78 for a bottle of rosé which is not unremarkable however was served in a short stemmed glass and was not of the superior dining experience that champagne likes to promote online.

The manager was not helpful at all took over 48 hours to return any emails and a resolution was not provided for over a month after my stay. I will also be sharing images and videos via my social media page. Avoid Henlow at all cost

I booked my trip with champneys via Quidco and looks like champneys don't actually honour their cashback on the site. Very disappointed.

June 2026
Beware! This hotel accommodation does NOT include basic facilities like the outdoor pool in your standard stay. They will try to charge you an extra £75, or £20 between 5pm and 9pm, to use the outdoor pool under the pretense that it is part of the spa. (Since when does a standard outdoor on-site pool constitute a spa?!) I don’t know anyone who would pay £75 just for a swim. While I was there, another guest told me they had been fooled by the exact same hidden fee and refused to pay it either.

The management clearly needs to be far more transparent on their own website and on Booking.com. I arrived to use the pool around 11am only to discover this hidden cost. Being disabled, I couldn't wait 4 hours in limbo for a 3pm check-in after that disappointment, so I ultimately ended up just going home. The trip was totally ruined.

I filed a formal complaint and requested a refund. To top it all off, both Booking.com and I have tried contacting the manager repeatedly, but they have completely ignored all phone calls and emails. This level of customer service is incredibly rude and unprofessional. It shows exactly how poorly this establishment just read onn another review infested with bed bugs!!!! ewwwwwwwwwwwwww

We attended Eastwell Manor for a spa day. We were greeted poorly by reception. No info given re lockers and how, we found out by another lady, the wristband worked the locker. We spent our day at the swimming pool which was lovely. The facial was very disappointing for £105. Hard sell afterwards and hard to understand her as spoke fast and English was not her first language. The bar at sage restaurant did not have lemonade....they offered tonic water instead as they had run out! The only good person we interacted with was Keith...he was very helpful and courteous. Would definitely not go back.

I am booked in for a spa day and it is IMPOSSIBLE to get hold of someone to speak to - i have tried all the numbers - waiting over an hour and STILL NO ONE. does not bode well from my relaxing day

I haven't even arrived and I already regret booking. For days I've been trying to reach Champneys, not a single social media channel responded after a week and the phones lines aren't answered either. Main reception has picked up once after 30 calls, only to immediately hang up.

Eastwell Manor - have contacted the reservations team on both email and social media 3 times and not had one response. Not a great first impression!

Eastwell Manor Champneys.

Poor experience on the whole for the cost of the room per night (£375).

First morning, we had a huge confusion that we had not booked breakfast in the restaurant, even though our package included this. I don’t feel like it was stated clearly anywhere that bookings were essential for breakfast or they will be full. After an hour or so of confusion between staff, we managed to eat in the spa restaurant.

Our shower had no hot water for the entire stay, and the room had no air con.

Lastly, we had a spa treatment booked for my partner, the day we left at 10am. This was cancelled half an hour before it was meant to start due to staff sickness. We were offered a slot for 4pm when we were due to check out at 11am.

Quite a disappointing service in my opinion. This was booked as part of our wedding gift which was also this weekend.

In future, i’ll avoid this destination.

We spent nearly £1k over a weekend, but it was only worth a third of that. The rooms and much of the property are very tired. The evening food was very mediocre, mostly overcooked, burnt or tasteless. And two members of the front of house team were rude and dismissive (one even claiming she'd worked there for 20 years, no wonder!).

The positives were – the rest of the team outside those two were lovely, friendly and just generally eager to help. The treatments were also good.

Definitely wouldn't go again, and also I worry about visiting any of the other champneys now if this is the standard.

St Albans Beauty House - 50 min pedicure that was only 40 mins long (I was on time) and only given one coat of polish. Can still see the nail on the big toes.