Centerwellhomehealth Arvostelua 47

Rolla, MO - WORST RUN & STAFFED HOME HEALTH AGENCY! You are better off being the therapist for your loved one who desperately needs essential therapy! (1) Advertise Speech/Swallow Therapist BUT they DO NOT have one! So if you need Speech Therapist use a different Home Health Agency! (2) They can’t figure out their schedules, patient load, travel time in advance to give you appointment times & dates and repeatedly, even when asked to NOT CALL after 6:30pm, call as late as 8-8:30pm to schedule therapy the next day with a 2 HOUR Window of when the will arrive - if you’re lucky! (3) employees untrained or unskilled and incompetent therapists who spend most of “their therapy time for patient” on the smallest “charting tablet” I have ever seen! Spending less than 15-20 minutes actually doing therapy exercises!!! That is NOT what Medicare deems as a therapy session! Therapists who don’t have the knowledge instructing patient how to do something (ie how to use an incentive spirometer) SMH! Therapist who comes to appointment for your life’s one so tied, exhausted and unprepared that they can’t figure out what to do or how to do it AND CAN NOT even manage or transfer client, relying on client family member to do their job! (4) Allowing Staff Therapist to tell client, as they are departing, that they will be discharged due to a normal appointment for their medical care, BUT will AUTOMATICALLY BE READMITTED after the appointment (ludicrous & totally without foundation) and that client will be contacted that day for scheduled therapy sessions AND NO ONE FOLLOWS THROUGH so client is left without therapy until their caretaker ends up calling, getting the run around, constantly interrupted before sentence is finished - CONSTANTLY- AND HUNG UP ON!!! — That’s really professional of a Company!! (5) Discharging client without paperwork, proper client records reporting, and without “AUTOMATICALLY RE-INSTATING THEM” as stated to client! (6) Does Not have adequate therapist staff for the numbers of clients they have accepted. (7) Client NEVER receives call or meets Therapy Supervisors. (8) Client went 2 weeks without therapist and never got an explanation or an apology.
Centerwell was a nightmare!! DO NOT USE!! (9) Therapists complain about the distance they have to drive to client, stating that is why they spend less than 30 minutes on therapy! ?WTH?

Stop being idiots and keep the ones you have that are experianced. stop lying to the clients these people are suppose to call to make sure it's okay to come out and they DON'T They cannot call I don't want them here. Physical therapy most are awsome/ most nurses awsome/ new people HELL NO

Two 30 minute phone calls today - only to be told that I cannot order an override for my cancer meds today. i have to call back in 10 days, order May, once that is delivered, I can then call back and wait another hour on the phone for my June order. that will be three hours - sure with there was another option for this medication. Such poor service.

Center well health doesn't have enough employees for patients. Have used them in past but this time has been terrible

The scheduling coordinators and director at the Urbandale, IA location are horrible! They need some additional training in interpersonal skills, communication, professional conduct, and problem resolution. I'm trying to help my dependent and vulnerable parents navigate the numerous appointments and every time I've called with concerns or questions, they are reluctant to help and just say we'll make a note of it. They never call and confirm details with me even though I've asked them too since my parents have memory problems. They tell me to call them, so I do, but then I get rudely talked over. My mother fell twice and was left alone for over 45 minutes twice. I reported my concerns about the family member who did this, and they didn't report it to DHS nor offer hardly any assistance. The therapists have been great to my parents but the office workers make this stressful situation that I am new to even more unbearable.

If I could negative stars I would.
The absolute worse experience ever.
Cannot get prescriptions filled. Will not fill prescriptions that my primary care doctor ordered. Will hold ALL of my prescriptions because they disagree with one of the medications.
Cannot get ANY help on the chat line. Try calling and your on hold 30 minutes or more only to have no resolution to your issues.
I did not think it was at all possible that any PMB could be worse than Express Scripts, but this one is.
The Medicare prescription drug plan may be low cost, but you get practically nothing at all.

Zero stars. They will throw an 86year old woman who was a patient 15 years right out the door they accept humana but not her new humana medicaid. THEY REFUSED A 15 YEAR PAYIENT WHO IS 86 RIGHT OUT THE DOor. Cancelled all her future appointments. REFUSE TO TAKE HER AS AN OUT OF NETWORK PATIENT AfTER 15 YEARS. PFIZER CHANGED HER RETIREMENT PLAN AND ALL CENTERHELL CAN DO IS SAY SOTTY ITS OUR POLICY. Isn't it tHE DoCTORS DECISION WHATS BEST FOR the patient?? Stay far away from centerhell

Do not use centerwell they will have ypu running in circles of confusion the app does not always work but the customer service is why I left. U gotta call alot because it will lock u out of the account. Then u get to talk to someone who has no knowledge of how thier own system works. And will be rude condescending and not let u answer questions they ask.no resolution ! Just stick to local pharmacies they deliver too.

Pt was great and worked with improving my leg. Ot was terrible, did no therapy, used bathroom and left. Scheduling was bad, would call late afternoon to come early morning next day, or show up next day with no schedule set up.

Had a nurse was supposed to visit me to resurt me. Said she call me but her number never came up on my phone. She didn't leave a number. End of day i call office to see why my nurse didn't show up. The office person but the nurse that call me on three way. She stated she call. I said i didn't get her call. So so comes out the next day. This nurse was so rough with my leg i sarted to pull my leg away but i needed it done.Call ofice to tell them i don't want her back out to my home. The lady Gill said ok. Well, they sent her again. I call to talk to the higher up supervisor and told her about my situation and i could tell real fast that was a mistake. I could tell right away they didn't want to hear me out. I call back to ask for corporate office number, and they said they didn't know it. Now this Gill nurse calls me and they wouldn't be seeing me any longer. LOL, So i have word this nurse that a lot of patients complain about that here mom is on the board of directors. Go figure. This Louisville location is so corrupted. They cater to this one nurse for she is their Guinea Pig at this location. LOL they all need one. Then this Gill person sends my doctor i talk and make their nurses made. LMBO for me and my nurses enjoyed one another. I appreciate anyone that will help me. My other three nurses were top notch, and we all had fun talking. . I have filed a case with the Ethics Community and the Ky. Board of Nursing. This Louisville location people are liars. Humana with all these negative reviews won't investigate nothing. I am if i have to get a layer.

My wife and I had a very unusual experience during a follow-up visit at the CenterWell clinic in Suwanee on February 16, 2026. My wife previously worked for many years in medical billing and medical office management, and I come from a business management background, so we are both familiar with how professional medical offices normally operate.
During the appointment, the physician asked if it was okay to use a digital documentation tool to assist with recording the visit, which we agreed to. However, the encounter quickly shifted away from patient care when administrative staff entered the room and presented paperwork unrelated to the medical treatment being discussed. When I declined to sign the document and explained that I was documenting the interaction myself, the visit was abruptly ended before the planned bloodwork could be completed.
Later, the visit summary included statements attributed to me that I do not believe accurately reflect what occurred during the appointment. Because of this, I have formally submitted a request to amend the medical record and requested copies of the documentation used to create the note.
The clinic environment initially presents itself as welcoming and patient-friendly, but our experience left us questioning whether the friendly atmosphere truly reflects how patient concerns are handled once issues arise. I hope the company takes a closer look at situations like this, because transparency, professionalism, and respect for patients should always come first—especially in clinics that serve seniors.

I HIGHLY RECOMMEND NOT JOINING CENTERWELL STONE MOUNTAIN! They showed me evidence they do not care about a patient as an individual, are incompetent, and have no compassion.
I am 73 years young and I was kicked out (“discharged”) from CenterWell Stone Mountain on my third appointment to the facility. Supposedly, although I have Blue Cross and Blue Sheild, I was kicked out just because I did not have Medicare! How is it by my third appointment, it was just discovered?
Incompetent business management: I wanted to be a patient of Oak Street Healthcare, but they only accepted Medicare. Since I did not have it, I kept looking for senior healthcare provision. I called CenterWell to inquire if BC and BS insurance was accepted as payment. I was told yes! On my first appointment I was impressed by how clean and organized the place was, respect shown for patient’s time in processing for the doctor’s visit, and the friendliness of the staff. Obviously friendly does not equal competence and compassion. It took my third visit for them to report to me I did not qualify to be their patient because I did not have Medicare. In contacting SSA to enroll in Medicare, I discovered I already had Medicare for years. I did not know enrollment is automatic when you start collecting SSA benefits after age 65. SSA is re-sending me a Medicare card. A call to Medicare is all Centerwell needed to do to verify my Medicare enrollment! We were mutually pleasant in verbal exchanges. How is it a facility that specializes in senior citizens health care did not know that before just kicking me out? … Incompetence!
Incompetent clinical management: I requested to get a weight loss Rx GLPI “pill”, not injection. The prescription I got was the Glp1 medication that is exclusively for diabetics, Rybelsus, and cost greater than $900 per month. I am not diabetic so my insurance company would not approve. I made 3 different phone calls on different days to Centerwell to re-explain and request the Glp1 “pill” that is exclusively for weight loss, Wegovy, which is less than $130+ per month covered entirely by insurance. Why is it that Centerwell did not research, even Google information to help me? … Incompetence!
No compassion: No contact or reaching out to me. I showed up for my standing scheduled doctor’s appointment. At that appointment they acted like they just discovered I did not have Medicare. I got the you-can-leave-now look. And I left more in disbelief than anger at that point. No attempt was taken by Centerwell to mitigate their damage to me and make sure I got continued treatment somewhere else. As I sat in my car in shock, I called back to get copies of my labs and doctor’s progress notes. When I returned to pick up my records, I asked to speak to the manager and was told she was in a meeting. According to the receptionist the manager knew about what happened to me. No one contacted me!! But I am now under Oak Street Health because it was obvious to me CenterWell is incompetent, did not care about me, and prone to coverups. All of that was a shameful experience I had at CenterWell! Senior Primary Care!

They had errors in my records, gave me a vaccine and didn't record it! Dr. was hostile when asking questions about BRCA, I have an unknown family history , but cousins and other relatives are testing positives. Dr. P got testy with me when I asked about it. Staff talked about getting a wheelchair to skip in lines at Disney land or something - unethical. Can't take off a little tiny skin tag, other Primary did, no this one I have to go to a specialist! Useless, I may just snip it off myself ih a nail clipper.

Doctor dictator, he will tell you what to be concerned about and there is little discussion. Wants me back in 3 months for some unknown reason. $$$? Not going back. Three decades of mental health treatment with specialists, and this Dr. will willy-nilly go on and on about some anti-depressant to prescribe you. I had to interrupt and it was one I had a reaction to 15 years ago. HORRIBLE doctoring. Doesn't not listen or think about the individual.

I went w/o a Primary Care doctor and gave myself better primary care than any of these doctors do. Only got one because I needed pre-op bloodwork, might start going w/o again, they are NOT HELPFUL, in fact they do a lot of harm.

2nd consecutive month of CenterWell just not delivering my (paid for) meds. No info online or any chat option.

Hours on hold, agents completely clueless. Constant excuses about manual processes and have to call another department.

No compensation, apology or supervisor avenue. Agent couldnt even find the case ID on my ticket.

I've been on hold three times so far with their customer service staff in Afghanistan (?) making $0.15 cents per month. Centerwell sent me a message asking me to choose the day I'd like my prescription delivered, which, it turns out, has nothing to do with me getting the drug on that day.

Simply terrible.

THIS CENTER IS NOT A GOOD CENTER TO GO TO… PARTICULARLY IN STONE MOUNTAIN GEORGIA, ITS LOCATED IN A SHOPPING CENTER AROUND TOO MANY MERCHANTS, HOMELESS PEOPLE HANG AROUND WITHIN FEET OF THE CENTER, LIMITED HANDICAP PARKING AND IT FEELS UNSAFE BECAUSE YOU PEOPLE WALKING AROUND FROM ALL DIRECTIONS, THE STAFF IS MEDIOCRE, BUT THE PATIENT PORTAL IS NOT AVAILABLE TO THE PATIENT ( which is important to see your blood work), WHEN MY WIFE AND I DECIDED TO DISCONTINUE VISITING, WE ASKED IN WRITING AND FILLED OUT MEDICAL RELEASE FORMS AND WE STILL HAVE NOT RECEIVED OUR MEDICAL RECORDS….. WHEN YOU NEED TO TALK WITH SOMEONE AT THE DESIGNATED CENTER….. A SECOND PARTY FROM ANOTHER STATE ANSWERS YOUR CALL AND YOU ARE NOT ABLE TO TALK TO SOMEONE DIRECTLY FROM THAT CENTERWELL CENTER, THEY HAVE TO RELAY THE MESSAGE TO THEM AND HOPEFULLY THEY WILL CALL YOU BACK…..THIS IS NOT PROFESSIONAL HEALTHCARE

I had total knee replacement on December 17,2025. They sent Centerwell Home Health Care for my rehabilitation. Mr. Paul was the first person who came. Extremely nice and professional. He was my intake. For all of my other appointments Mrs Hannah came. She is the best!! Very professional, on time, encouraged me to work hard and do my best but do it safely. She was even my counselor lol probably twice when I wanted to give up. Today I got discharged because I am doing so good and meeting all my requirements to go to physical therapy at my doctor. I am so grateful for their compassion, care, and commitment to patients getting better!! Thank you Hannah and Paul!!

My mom fell and broke her hip about 6 weeks and the hospital sent CenterWell. We’ve had home health before and these folks are terrible!! I wish I looked at reviews before I agreed to go with them.

First of all, the admittance nurse was horrible. Here’s my 91 year old mom who had just endured surgery and rehab and just came home. She had zero compassion and was frustrated I asked her to help me get my mom up so she could move to a chair. She was more concerned about getting to the next apportionment than providing good care.

The first nurse that came wanted to come at 8:30p at night and we said no. No one is ever on a schedule. We do have one nurse that is good now.

We also had an issue where my mom’s blood pressure was low so I called the 800 number with is supposed to be 24 hours. Waited am bout for someone to call me back and called again. The nurse on call said it would be fine an to not worry about it.

My mom is still having issues with her wounds so today a wound care nurse shows up with no supplies and tells my mom it looks like it is getting infected. She don’t even take her temp or blood pressure or other vitals.

I’m trying to hold on to them through the month but I might have to make a change. There are much better companies for in home healthcare.

I don't know where to start. I called them on November 13 and asked for an appointment because of bleeding, I couldn't set an appointment on the portal. Was told someone would call me back.

I called again that afternoon and was transferred to someone who made me feel like a bother.

It was only after I wrote a review did I hear from anyone via email after I emailed them as requested.

I finally heard from them on December 1 regarding an appointment. We by the I am so ready for a new PCP, had set an urgent care appointment.

I am no so numbed by these people and their attitudes.

The young lady that called yesterday was a little irritated because I was irritated that she would be calling me after so long. It was not her fault but come on.

This is beyond poor care, and for seniors, this is scary.

Somehow they managed to screw up my personal information, my emergency contact information.

Note to whomever runs the humble clinic, my recent care deserves a 0.

This place should be closed and every employee reevaluated and examined for a CARE pulse.

No way I would ever go to Humanas insurance unless God instructed me to.