These guys sell an amazing product, we bought 12 and they look amazing, look no further if youare looking for cast iron rads. Stamford Radiators removed the old ones, disposed of them and fitted the n... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Emily was a delight to deal with. Great suggestions on the model we were selecting to go with the Ox Blood base metal version. She sent pictures of the radiators to supplement the website shots (fee... Näytä lisää
Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... Näytä lisää
Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.
Built to order. Made to last.
Hand-built and finished in Manchester.
Radiators made to specification by our dedicated team. Get the perfect radiator for your home.
Yhteystiedot
1 Kenwood Road, SK5 6PH, Stockport, Yhdysvallat
- 0161 439 9350
- info@castrads.com
- www.castrads.com
4,9
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Friendly professional service
Friendly professional service. Prompt delivery and a quality product.
22. lokakuuta 2025
True customer service
My contact, John was extremely helpful from my first inquiry, through deciding on size and the measurement process for the Curved Florence radiator. I had a lot of questions and he was always available and very helpful. He made the process a lot easier.
20. lokakuuta 2025
Outstanding customer service
Outstanding customer service. Very responsive to our questions and helpful when it came time for us to make decision re: which radiator to purchase. I ordered a color sample and it was immediately sent!
Looking forward to the arrival of our new, beautiful, colbalt blue radiator!
12. lokakuuta 2025
Professional Service from start to finish
Joanne was really helpful in finding the right radiators to fit our kitchen. She explained the whole process and I took away a couple of samples to check a suitable finish with the kitchen fittings. The ordering and delivery were both smooth with great communication- the radiators were manufactured ahead of expected time and delivered promptly. All round a great experience 🫶🏻
30. lokakuuta 2025
A quality expereince
Very detailed website with tech drawings etc. Could do with more photos of the different finishes. Samples very helpful. Quality of the product when it arrived was excellent. It was incredibly well packaged, with installation tools etc with very thoughtful installation instructions videos etc.
27. lokakuuta 2025
Great product poor delivery
Placed an order for 13k of new radiators. First issue was the call to walk through the order never happened and no explanation, order was not correct, I admit I should have checked the final specification but I was clear that the order was correct save for one amend but that amend was not made. Delivery was delayed so I lost slot with plumber, rads delivered in an inappropriate condition. The same thing happened with a swap of an incorrect radiator, delivery significantly delayed and arrived unboxed. Collection of faulty radiator was even more stressful. As a result of delivery some rads were damaged and I was sent some paint .
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Castrads
Hi Simon,
I’m sorry your experience wasn’t as smooth as it should have been. We tried to get everything right for you and I regret that we didn’t meet your expectations. I’d like to offer a bit of background for anyone reading this.
On placing the order
Your order was handled by Nicola, rather than through our website. She managed around 120 emails and several phone calls with you and your plumber to make sure all the details were clear.
On the incorrect radiator
The issue with the radiator arose from a misunderstanding, which Nicola highlighted in earlier correspondence. Even though it wasn’t a mistake on our side, we replaced the radiator free of charge to make sure you received exactly what you wanted.
On delivery
Delivery can be one of the more challenging parts of what we do. Hannah and Jo did everything possible to make it go smoothly, but unfortunately we were let down on the final mile delivery. The radiators were removed from our packaging without permission, which shouldn’t have happened. Thankfully, from the photos we received, the radiators themselves appeared undamaged but I completely understand your frustration. Hannah raised two formal complaints with the delivery company about this.
On collection
We were sorry to hear you found collection stressful. After the issues with delivery, Hannah upgraded your collection to a two-person collection from your shed, so you didn’t need to be at home. We hoped that would make things easier.
Our team tried hard to meet your expectations. I'm sorry that we didn’t. I’m glad to hear you’re happy with the finished product, and I appreciate you taking the time to share your feedback which we've taken on board.
All the best
Nick Baylis
Great Experience with Castrads
Great customer service. High quality products. I just wish there were as many options for older hydronic systems as are offered for 1/2” piping. Otherwise recommended!
2. lokakuuta 2025
Excellent service as always.
6. lokakuuta 2025
Excellent product and service would…
Excellent product and service would highly recommend…
6. lokakuuta 2025
Excellent service from start to finish
Excellent service from start to finish. Have used them multiple times and never been let down. Top quality products.
8. lokakuuta 2025
It was easy to order and got the help I…
It was easy to order and got the help I need and was able to install myself easily based on the video
1. lokakuuta 2025
Castrads radiateurs en fonte superbes
Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Service nickel, livraison sans accroc. Un sans-faute. Ca existe plus un service aussi qualitatif du moins en France
8. lokakuuta 2025
Oma-aloitteinen arvostelu
exquisite products and awesome staff
Products are exquisite, absolute quality and supported by the best team from the first sales contact to the logistics team and of course the installation team who are so dilligint and generally lovely to have around. Thank you again Castrads
16. syyskuuta 2025
Very helpful A+++
25. syyskuuta 2025
Exceptional sales team and service
Exceptional sales team and service. They carry a beautiful product but beyond that they helped me with every aspect from which style to size appropriate for each room. They were also very patient with me in making difficult decisions on colors, etc.
4. syyskuuta 2025
Shipping was quick and the parts were…
Shipping was quick and the parts were perfect!
16. syyskuuta 2025
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