Castle Green Homes Arvostelua 

Due to build timings we had to rush to make our upgrade choices super quick. The team were friendly and accommodating helping us through the process during multiple visits to the show homes over a short period

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I couldn’t recommend Castle Green Homes enough! The care and dedication shown by the team is fantastic, and you can really see how much they genuinely care about the people they look after. Everyone is so friendly, professional and welcoming.

I came to see the show homes at Trevalyn Place. Ellis was very helpful, friendly and polite. She explained the whole home buying process as a first time buyer. She was a massive help! Thankyou for all your help😊

Ellis put me in touch with a Solicitor and Mortgage Advisor which has really helped . It has been a really quick process from negotiation to securing the plot two days !!! Big decisions and Ellis helped me navigate the portal and looking forward to choosing bathroom / kitchen / flooring stuff at the weekend with her 😊

The manager went out of her way to meet us on a Saturday as we were going away during the week and showed us properties that was for sale

Fiona and Steve are very friendly , professional , and very helpful make as feel very welcome , they go over and above to help the customers with all the tasks

I came along with my mum with regards about putting a deposit down for my future home, Ellis was fantastic, very accommodating and helpful while making making sure my mum understood the process and timelines.

Hilary has been absolutely outstanding throughout the whole process.

From the very beginning, nothing has ever been too much trouble. We’ve probably peppered her with more questions than most, but she has always been incredibly patient, helpful and responsive, taking the time to make sure we had all the information we needed.

Having visited and spoken with a number of different housebuilders, Hilary genuinely set the benchmark for the level of service we expected. The difference was noticeable, and she was a big part of the reason we ultimately chose to buy our home with Castle Green.

Buying a new home is a huge decision, and the service Hilary provided from our very first visit gave us real confidence in Castle Green. We felt that if this was the standard of care at the very beginning of the process, we could trust that we would be looked after throughout the rest of our journey.

Hilary is an absolute credit to Castle Green and thoroughly deserves the recognition. We couldn’t have asked for a better experience so far.

We have had a fantastic experience with Hilary at Castle Green Homes. From the very beginning of our purchase of the Chatsworth, Hilary has been incredibly helpful, approachable and patient, guiding us through every step of the process.

She has gone above and beyond to help us understand all of the options available and has worked with us to get everything exactly how we want it. Nothing has ever been too much trouble, and she has always been happy to answer our questions and help us make the right choices.

Buying a new home can be a daunting process, but having someone as helpful and knowledgeable as Hilary has made the whole experience so much easier and more enjoyable.

A huge thank you to Hilary for all her help so far — we really appreciate it and couldn't ask for better support. Highly recommended! ⭐⭐⭐⭐⭐

Kelly was really helpful when we enquired about the development and let us walk around not feeling pressured.

My husband and I recently visited the site at Gladstone Grange in Hawarden and although there were no show homes ready to view we were extremely impressed by Carol who was on site that day. She could not have been more welcoming and helpful. She showed us the layout of the site and the homes to be built and was able to answer our questions regarding house styles and fittings. We were both really impressed with what we saw. The location is lovely and the site layout looks well thought out with plenty of open green spaces. The house designs are perfect for modern day living with lots of choice on size etc. We felt that Carol was a great asset to the company. We will be going back.

I’ve been really impressed with the sales team throughout my new home purchase. They’ve been incredibly helpful, friendly and knowledgeable, always taking the time to answer my questions without ever being pushy. They’ve made the whole process feel straightforward and stress-free, and I’ve felt well supported every step of the way.

Pam & Rhianna were super helpful and accommodating. We were treated a lot better than any of the other developers that we had enquired with and I cannot recommend them highly enough.

I would avoid this company based on my experience. The aftercare has been extremely disappointing.

I moved into my property over a year ago and immediately raised concerns about creaking floorboards and the internal walls, which seem exceptionally thin. Although some work was carried out, the problems have never been properly resolved.

I was then told to take the matter up with Torus, but unfortunately my experience with them has been just as disappointing. Communication has been poor, responses have been slow, and despite these issues being ongoing for over a year, I am still waiting for a proper resolution.

Buying a new-build home comes with the expectation that genuine defects will be addressed promptly and professionally. Sadly, that has not been my experience.

We couldn't be happier with our experience with Castle Green, Bridgewater View, Daresbury Garden Village so far. The service and support we’ve received throughout the process have been extremely good.

A huge thank you to Hilary for all her help, support, and guidance right from our initial visit and reservation, all the way to exchanging contracts today. She has made the whole process smooth and stress-free.

We also had our 'Meet the Builder' event on Friday, and Jake was fantastic. He took the time to walk us both through the property, give us a detailed update on the house build status, and answer every question we had. He even shared some brilliant, practical advice for us moving forward, which we really appreciated.

Top-marks service all round—we’re really looking forward to the next steps.

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really felt like we had an extra resource to assist us. Thank you both. Now we're settling in after much unpacking, we're still reassured by the great after-sales help and love our new home.

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you make your choices pre purchase and report faults after moving) needs some development work, otherwise the process is quite smooth and responsive. Would recommend.

I've been in my Castle Green Home for nearly 2 years now and I am more than ecstatic with the quality and the after care I've received from the North Wales customer care team! I would happily buy again from Castle Green due to the professionalism, friendliness, quality and easy process.

Every new build has its teething problems but when it comes to customer service it is second to none. Steve and Laura are a credit to the company. The move in date was delayed due to weather but we were kept up to date along the whole process. Even when there have been issues they have been dealt with, quickly and efficiently.

We previously lived in a new build and found the whole process with castle green to be a lot more seamless. Even now while the house is settling and we are getting snags, the aftercare is a 5* service. Thank you team

Having moved into our Castle Green property five years ago, we have experienced a number of issues with the build quality, many of which have required attention. The most recent concern is that our boundary brick walls are crumbling and becoming unstable.

After notifying Castle Green and giving them the opportunity to inspect and carry out any necessary remedial work, we were informed that the deteriorating brickwork is something we should simply “maintain” ourselves. This response is particularly disappointing given that these defects were first reported within the initial two-year builder warranty period.

It is difficult to understand how a boundary brick wall on a five-year-old property could reasonably require significant maintenance due to deterioration. If this is considered normal, it raises serious concerns about the quality and longevity of the workmanship, not only for the boundary walls but also for the brickwork throughout the property. Despite these concerns, Castle Green (North Wales customer care to be specific) have refused to carry out any remedial work.

Great experience at your Congleton site. The sales team were completely professional and listened to our needs. Excellent service at a great river side location.