CastleBranch Arvostelua 27

Poor customer service. I receive no notification that there was any pending item on my end and my background check was cancelled unbeknownst to me. Called Customer Service (outsourced) who was rude in explaining making it seem like it was my fault for not knowing I was supposed to sign another release after having placed my order. I never received any notification whatsoever and check my emails regularly. There was never any indication upon making order that there we would be further necessary steps in my account, and never any indication that I would NOT receive an email if there were any left to do. I had to re-place my order and this almost cost my ability to go to graduate school as this was for a required background check for graduate school. I asked customer service rep if there is a grievance department or someone with whom I can place a complaint. They said no but would simply note my complaint of lack of notifications on their end in my account.

Check BEFORE using these NON ENGLISH SPEAKING. At best, please be proficient in their language. They do NOT understand American English and because of this they will continue to fail or reject your results. I uploaded my shot records over 20 times and they claim EVERY single time that there is something missing from paperwork OR they claim YOU did it wrong. OR that they have NEVER spoken to you in the past. I am considering a lawsuit.

We have had so much trouble with castlebranch. My daughter is in college and has to have all the documents uploaded but they kept rejecting them because her DOB was wrong. She called and fixed it but it never was fixed on their end so it keeps getting rejected and then she has to keep calling back. We have also paid for multiple background checks due to this issue just to try and get it done. When you are already paying $2k for books and other college expenses, it all adds up. Now, her drug test is not there. She got it done 2 weeks ago and because there is an issue either with the lab or castlebranch they are letting her know that she may fail. Castlebranch is NOT easy to understand and navigate and out of all her professors, only one was trained and the other professors just say to get it done and won’t help. I do not recommend castlebranch!

Really need to work on customer support! Customer support should be there to help the customer with information not to yell and argue.

Read the google reviews and you will know why they should be put out of business. At the very least sued. I am in school for healthcare. I got a flu shot in June (per their instructions) and now 4 months later they want me to get another flu shot or I am "out of compliance" as if magically I will transmit the flu to people before next June. (next flu shot) Completely asinine. I understand when flu season is but I am my patients will be just fine. 2 flue shots in 4 months is overkill. No doctor or nurse would recommend that.