Carpet Barn & The Bedstore Arvostelua 

We got a great deal on a quality end of line carpet for two bedrooms. The service was first class from purchase to fitting. I love the Carpet Barn, they’ve never disappointed us!

Everyone one brilliant when we came into carpet barn and the chaps that fitted our carpet were brilliant and so very nice

Great service and prices as usual. Our only stop when we need carpet.

Purchased a stair carpet from them 2 years ago with "Expert Fitting" after a month had to have it refitted in places as it was coming off. Phoned them today as again carpet it coming off and was told they only garentee fitting for a year.
"They can't have much faith in there "Expert Fitters" I sugest you avoid this company as Tapi offer a 10 year garantee on fitting.

£100 remove old carpet £100 new underlay not needed £75 move single chair into another room for my 84 year old mother in her 5m x 3 m living room £230 for the carpet look out for the extras was more that the carpet taking advantage of the elderly late as well waited in all day wouldn’t of happened if I was there and late

The process of choosing and purchasing the carpets was super easy and straight to the point. No nonsense approach which we prefer, but yet very kind, friendly, helpful and knowledgeable. This was booked in with no issues at all and the carpet was fitted. We did have a fault in the carpet pile as to which we contacted carpet barn and this was dealt with effectively and easily. Someone came out to look at it. I was then contacted by the manager who issued a new carpet to be fitted and this was booked in quickly and fitted. Cannot fault the service provided. Will definitely be recommending to everyone! Thank you!

The staff were very helpful in helping us choose our carpet. The ordering and delivery process was efficient. The carpet fitter was punctual and professional. Would use Carpet Barn again.

We were plesently surprised, there were no pushy sales people, when we did ask for help they were very knowledgeable and helpful. They gave us time to try and talk on our own without hovering. Can’t rate them highly enough.

Competitive prices, an amazing range of products, and a very helpful member of your sales team. This salesperson’s help, was part of my motivation to make two more separate purchases, over the next two months. The delivery team were also very pleasant and helpful, making these experiences very positive.

The salesman in store was very polite and helpful regarding the type of carpet we wanted and the fitters were very professional/tidy and polite.

Excellent advice on the choice of carpet and fixings to tie in with floor tiles. Very skillful and careful fitting, including some awkward steps and under cupboards. Polite and charming fitter who tidied up superbly afterwards.

Very good honest straight forward sales service. Delivered on time and by very friendly helpful delivery service

Excellent staff who really know what they are talking about, very efficient planning, communicating and great value for money - I shopped around and carpet barn were the cheapest and offered the best quality and able to do the dates we needed. Fitter arrived when expected and was friendly, polite and even glued down a piece of flooring in another room for me, which I was grateful for. I wouldn't hesitate to recommend - thank you!

Fasr and efficient

The mattress is perfect, so comfortable. I have to say the communication around the delivery was poor and the wrapping on the mattress was split so not great!

Very good service

Dominic in the store was very helpful, knowledgeable and tolerant of my indecisiveness
The 2 carpet fitters were quick and efficient. As the whole flat was being carpeted a lot of furniture had to be moved out and then back again which they did effortlessly. They left everything clean and tidy. They even vacuumed the lift. A big thank you to everyone

I purchased what I consider to be an expensive mattress from Carpet Barn, I had just cause to complain that the edge of the mattress was totally lacking in any support or firmness.
In fact, the very first time I sat on the edge of the mattress, it was so soft that I lost my balance and fell on the floor, not a very good experience for an 83 year old was it ? ?
I decided to confront the sales staff at Carpet Barn to express my dissatisfaction of the very poor edge performance of the matttress.
Very much to my surprise, they were very aggressively confrontational and argumentative, I was basically told "You bought the mattress, go and live with it" virtually in so many words which really did surprise and upset me.
The staff there are very urgently in need of tuition on how to treat their customers.
I cannot recommend this company at all, go elsewhere, there are very many companies that would be only too happy to supply you with a decent mattress.
ADDENDUM 1 May the 1st, 2025
I notice carpet barn are now saying sorry and are pathetically offering to "put things right", well, I took photographic PROOF that their marttress was a load of garbage when I went to complain, as I said in my review, their attitude towards me was very nasty, aggresively confrontational and very upsetting, I have absolutely NOTHING good to say about them or their products, garbage all round really, BUY ELSEWHERE FOLKS.
Peter Melvyn

I have used Carpet Barn (Ferndown) many times & highly recommend them. The service at the store is always very friendly & helpful, with quick & convenient delivery options. The fitter was very pleasant, polite and efficient. He did an excellent job & even offered to help me replace some of the furniture.

We had some good advice when looking for a new mattress from the Christchurch and Ferndown store (where we could try the one we were recommended. Delivery was straight forward and on time.