Carnival Cruise Line Arvostelua 

I writing this complaint because my family had an issue with a cancellation because my son had to have emergency surgery a couple of days before we were to sail, and we asked that if we could get the money back or something. We told them that we could even show documentation or whatever they may need. They weren’t willing to give anything back. On top of all that the food on the ship was tasteless and the service was mostly horrible. Our sail dates was from 07/23/2026-07/27/2026. We will never patronize Carnaval again. They were not organized with there entertainment the wait times for dinner and elevators were ridiculous and don’t even get me started on how wild and loud the crowd was. Altogether it was a bust

The last time on Carnival from the first day to last bathroom smelled like a outside toilet customer service rude and disrespectful food was awful tried to get refund not happening after sending over $2000 to cruise. Please people invest in everything before choosing Carnival.

Pre cruise customer support 2/10
Cruise 7/10
Post cruise customer support 0/10

Passing the buck and blaming other departments seem to be the business model of this company.

After a staff error in booking, said staff member promised to spend “all her waking time” finding a fix! ACTUAL TIME SPENT = 0 Minutes
Then I spent over 40 hours on calls and emails to no avail.

Cruise came and went and when a complaint was made that the issue we tried to remedy caused the problem we knew it would, the “useless department” swung into full gear.

Another heap of hours on calls endless promises for “ZERO” result.

I cancelled our next 2 booked cruises.

5 weeks later I get a call from a booking agent, she got the stone faced “your joking aren’t you?” Spent another hour explaining, I was handed up to a concerned “Manager”, more hours wasted “She was going to sort something out”

She finally calls back with “Oh i am so sorry I didn’t know your case was handed to Such and Such department who make all the decisions and it is now out of my hands, nothing we can do….. Oh I hope you have a nice day” Bahahahaha

So company cruise will now be changed to something a little more worthy.

I will never recommend Carnival Cruises again.

Carnival Cruise Line Venezia, my experience was in the cruise to Canada in May 2026. Should have raised red flags from the beginning when they asked to give a credit card to have on file, what they didnt explain is that you have to add it on your cruise account, you could not charge things directly to your card on a purchase to purchase basis. They made a whole statement and charged the whole amount to your credit card without being able to see your details per purchase. I made a purchase of jewelry that they guaranteed no tarnish and embarrassing enough family I gave gifts to had such jewelry tarnish. I contacted the carnival cruise no one to talk to by phone, only email and they never contacted me. Could not even dispute it with my credit card because no detailed provided. They have the worse customer service dpt.

Recently went on a Northern European cruise on the Carnival Legend to celebrate our 20 year wedding anniversary. Get in the room and there are rings on the desk from drinks, layers of dust all over but especially on the bedside lamps, MOLD in the bathroom (the exhaust fan didn’t work properly), and when this was brought up to the service desk at around 7am the issue wasn’t properly addressed by 6pm! I told them that not only do I have asthma, but I’m allergic to mold and dust mites. When we came back from our day out (we had given a full two days before saying anything to see if the room steward would fix the issue on his own and was just running behind the first day) they “still didn’t know if it was mold”. They did have someone come in to clean it, but said someone left cleaner splattered ALL OVER the bathroom and all over my things. Not only that the mold was still in the caulk, and on the ceiling and upper wall, and the dust wasn’t addressed. So I had to go down again and say something. They apologized and said the best that they could do was $50 off of our bill, and send someone at some point to clean again “hopefully to our satisfaction”. As if I’m being unreasonable! I don’t know what I wanted out of the situation, but for them to take it more seriously. I was getting wheezy, and if it were to have impacted my vacation that would be very upsetting! They offered medical, but I carry all of my asthma medication with me so I didn’t need them, so I declined, and just requested that the room be cleaned properly. Come back to the room and lay down, someone comes later and cleans the bathroom, the supervisor says the next day he’ll make sure everything else is addressed. Get back from our day out, and the dust is still there but the room was “cleaned”. Our room steward comes to the door and I answered, he asks if my husband is there because he wants to talk to HIM about the issues. Even though I’m the one that filed the complaint, and I’m the one that answered the door. Cultural differences aside, I feel like it was a read the room situation? Maybe I’m just being ignorant, but it felt disrespectful. He talks to my husband, and asks him if the room is cleaned to our satisfaction, but in a snarky kind of way. Says he’s the one that cleans our room, in a very pronounced way as if we should have come to him. It was very awkward, and I didn’t like how he came across. A lot of the staff on this cruise specifically it felt like they just didn’t care to be there, or were very unknowledgeable about their jobs. The sandwich station lady was ANGRY each and every time my sister in law and I would go over there. We weren’t ordering anything that wasn’t on the menu! The guys burgers one of the ladies there too, just angry and would snap at you. I’ve never experienced this anywhere before! It made for an interesting anniversary experience. Then we go to the steakhouse one night, and all of our steaks (which we ordered medium rare) were under cooked. Mine was WAY undercooked, like still mooing on the damn plate, the rest of them could still manage to eat theirs, I could not. By the time the server finally came back around everyone else was finished! She asked if it was ok, I said no it was undercooked, she asked if I wanted it done more, I said no everyone is already done eating I ate all of my sides. They didn’t even discount the bill when I only had two bites off of it. Very disappointed with the ship experience, but loved the ports 🤷🏻‍♀️ Customer Service was not very helpful, and I’m very saddened by the whole thing considering how much we paid and that we planned this for two years!

I went on my first cruise last year with Carnival Pride and had to leave my room because something busted in the walls and they had to go in with suits on to clean my room down with bleach and I wasn’t able to get back in my room until after 3:00 am with a two year old and the elevators got breaking down and people would get stuck on them. And when i was finally able to reach someone they told me that if i booked with Carnival again and give them the chance that they would make it right by upgrading my room and after booking another Cruise and reaching back out to them they said they couldn’t help me. And when I tried to cancel they told me I would lose my deposit because it’s been over a week since I booked it so I would advise you to book with anyone other than carnival because they could care less what type of experience you have as long as they get there money.

Gave my wife wrong food plate. She has a shellfish allergy & they were meant to prepare her meals seperately. A waiter from a diferent team handed out the plates to help speed things up resulting in my wife getting the wrong meal. She became very ill & anaphylactic, requiring an adrenalin injection. Carnival somehow lost their video evidence & took no responsibility. We stopped using the restaurant & lived off pizza for over half the cruise.

We just returned from our trip july 14. Carnival radiance room number 1260. Our room was infested with cockroaches and we received bites. Also found men's used dirty underwear and a cuum rag under the mattress Contacted guest services they were extremely rude and confrontational even though I took them proof as I killed some cockroaches and pictures.
All I requested was to be moved out of the room. I have mobility issues as when I booked my room I made sure it was right next to the elevators. They only offered me a room that was very far away from the elevators, and that was under the kitchen galley that they said they had noise issues and it would keep me awake all night.
That was not an reasonable or acceptable option.
I spent two whole days getting the run around going back and forth to quest services only for staff to keep lying to us. They refused to help with the situation and told us we had to stay in the cockroach room.
Completely discussing and unsanitary conditions. Contacted carnival when we got off the cruise and they refused to do anything and said that they hope we cruise with them in the future.
We have also incurred extra expenses as we had to launder all of our belongings and heat treatment, i asked to not bring any cockroaches, bugs or eggs into our home.
Carnival has not been responsive and feels that is not the responsibility.

I had to cancel 4 cabins on carnival magic Nov 14 to Aruba out of Miami because our Security Job went out of business (Global Source Security in Houston) And you want even give me my deposits back from the 4 cabins I paid for and i have be a customer for more than 20 year and if $600 is going to break you, I am truly sorry. My booking number NZ99G2.

Before booking a multi-day cruise with Carnival go spend a day in Chicago, Baltimore, Atlanta, Detroit. Then decide if you want to be stuck on a ship like that in the middle of the sea for multiple days.

The food was great last time I went, but this time it was hit and miss. Nothing made me like omg I loved that. The bed was like sleeping on a cardboard box, I was uncomfortable every night and woke up in pain. For $1000 a room I expect to be comfortable and the good to be satisfying.

If I could give zero stars I would. We have cruised Carnival lines for our orevious 3 sailings. We booked a 4th cruise in March 2025 (for a November 2026 sailing) and our son died suddenly 4 days after booking. It took months to get through the grief enough to call and see about cancelling the cruise, and under these circumstances transfer our deposit to a FUTURE booking. I explained that the dates of the cruise overlapped with the Tribal Ceremony being held in honor of tribe members who passed in 2025, and that at the time of booking NONE of what has happened could have been predicted. Instead i was met by ‘leads’ who can’t their nose out of a policy book long enough to be human stating that I had “waited too long to contact them about this issue”. I’m sorry, was my first thought after watching my son pass to be “yeah, i have to contact Carnival Cruise Lines!”? All I’m asking is to transfer my deposit to a future booking that doesn’t interfere with honoring the deceased in my husband’s Tribal Ceremony. They have no heart, no consideration and don’t give a 💩 what life handed you, they will make ZERO EXCEPTIONS. Won’t ever sail their line again, I’ll book RC,M-ville, V^%*in, Or any other cruise line from now on.

Worst cruise experience ever! Majority of the time you’re waiting in line and the lines don’t move, hours in line to get on the boat, hours in line to drop off your kid at the kids club, hours in line to speak to guest service. Hours in line to get a burger. Majority of the time spent on the cruise is being in a line!

Booked wrong cruise day called one day later and was told cant refund deposit or change to correct date and cruise date 100 days away

I want to share this so other guests know what to expect if a genuine medical emergency forces a cancellation. On July 2, 2026, about a month before our scheduled August 3 Carnival Paradise sailing, I underwent emergency retinal detachment surgery. My surgeon issued a written restriction against travel through October 2, well past our sail date. I provided Carnival with the surgical documentation and the signed medical letter before cancelling. I want to share this so other guests know what to expect if a genuine medical emergency forces a cancellation. On July 2, 2026, about a month before our scheduled August 3 Carnival Paradise sailing, I underwent emergency retinal detachment surgery. My surgeon issued a written restriction against travel through October 2, well past our sail date. I provided Carnival with the surgical documentation and the signed medical letter before cancelling.

Carnival’s Guest Admin team instructed me to cancel the reservation specifically to allow a compassionate review, and confirmed in writing that the review would consider the cancellation penalty. The review that followed was a templated denial citing standard terms and conditions. A follow-up response confirmed that Carnival’s Executive Team does not personally review cases like mine, regardless of the medical documentation involved.

I have worked in hospitality for over twenty years and I know the difference between a genuine service recovery process and a scripted one. This was the latter. If you are relying on Carnival to show flexibility in a real medical emergency without purchasing their Vacation Protection plan, know that they will not.

I went on the carnival pride and i loved it it’s a great family cruise, I loved my cruise director Chrissy. It is small able to navigate and just the atmosphere is amazing. It’s not the biggest but it still gives you a good experience

Food quality was that of frozen dinners. Only restaurant that was good was the guy burgers. Flies and fruit flies all over the dinning areas. Way over crowded, pools over capacity. Our room came with the cloud 9 spa, that was enjoyable. But services at the spa were way over priced and then they make you feel forced to buy products, which broke me out all over and had to return. 0/5.I've cruised carnival before, and will not be using them again

On 18bJune 2026 we took a cruise on the Carnival Miricial to Alaska out of Seatle.
The destination was great but the ship was horrible. Was booked into a suite deck 6 mid ships, "#6181.

Night 2 the closet 6 ft door came off for no reason whike in the room. They fixed it in about 90 mim. Night 3 the door came off again hitting me in the arm whike sitting on the bed. Called n visited the pursers desk to compain. NOT A SINGLE WE APPLOGIZE FROM ANYONE! Night 5 started to smell electrical wires overheating n the lights inside the closets wouldnot shut off n the door would pop open putting light into the cabin. Called again n removed the 2 overheated florecent transformers n bulbs which were schortching hot nuse a towel to remove. Filed a complaint with Hotel Manager n zhips pirsers desk as well as Carnival HQ.
Brought this to the attention of the Ships captain n hotel.manager n was told oh well its fixed now. U acceptable for cruising for 25 yrs on Carnival n Platnum.
The Carnival Miricial is a floating mess as far as the shop goes. 20+ yrs n needs overhaul or scrapping.

Carnival refused to help other then $50 ea for.my wife n Myself. Unacceptable n We will never cruise Carnival again. They treat their customers who patronize them with a big F you!

DO NOT CRUISE THE SHI# SHIP MIRICIAL, ITS A MESS!

Retired US Navy Federal Fire Service Chief of Operations n Fire Marshal. Reported the port captain USCG, INSURANCE CARRIER, CARNIVAL n MANAGEMENT which was a joke. They did noting! Fire n flooding at sea is devistating, n when reporting such Carnival hides the facts n F over their loyal cutomers instead of addresding the issues. Safety first on this ship does not exsist! Ships officers are clueless n puts money over safety!

DONT CRUISE CARNIVAL! AFTER 25+ YRS WE ARE DONE WITH CARNIVALS LIES, DECEPTIONS, MONEY FIRST ATTITUDE, AND what was once a great vacation is not basic accomidations n repairs are.minimum and fewer customer perks. Carnival has zero loyality to its customers that have a lagitament issue or complaint.

Carnival Cruise Lines is no.longer worth the lies thwy tell n the services one gets.

This cruise line has zero compassion! Can't believe they won't assist with change of dates or names or refund when you are diagnosed with cancer and immediately require surgery and a long recovery.....
Look elsewhere

So here we go.
I booked a cruise out of Norfolk for my wife and daughter for my daughter's college graduation.

I have worked in the online media realm for over 27 years and have completed MORE than my share of forms and purchased many, many items via online forms. BUT YOUR system is but far at the top of the most egregiously incompetent that all others pale in comparison.
I purchased a drink package ( that never went thru) the same time I purchased the gratuities package (that went thru) as well as booked 2 "special dining" nights...NEVER went thru. Funny how some went thru and others did not when they were ALL DONE at the same time.
So let's start with the drink package....THE SHIP did NOT even have a "smoothie" anywhere to be found, BUT you offered IT in the drink package.
My wife went online once on the boat to rebook the "special dining" paid $90 for one and $45 for the other. $90 JUST to book a spot at the steakhouse and still paid $150 for dinner. Just like the Italian place. CAN YOU say RIPOFF...THERE was 3 other parties at the steakhouse when they went.
They "won" a spa treatment on a raffle...the SPA would NOT honor it. FYI they stayed on the spa level.
Now on to the "room". They stayed on the spa level as I mentioned...claiming to have access to its OWN pool...BUT guests from OTHER decks could access that pool...FYI it is a VERY SMALL POOL.

Carnival cruise should change its name to Criminal cruise lines.

One thing being in business for over 25 years has taught me... make someone happy they MAY tell a few people, MAKE someone UNHAPPY they TELL EVERYONE.

Can YOU guess which category I am IN?