Very polite and helpful customer service agent. Spoke clearly and took time to explain and assure me he would deal with the matter. Very satisfied with his support.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Don't pay anything unless they can provide detail of credit agreement and when it was taken out. Just spoken with them following a letter saying I owed close to £300 with the original debt to Shop Dir... Näytä lisää
These toothless clowns keep contacting me about an alleged ancient statute barred debt which i have no knowledge of. Ive blocked them on every platform. Parasitical behaviour hoping a few gullible fol... Näytä lisää
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Yhteystiedot
60 York Street, G2 8JX, Glasgow, Yhdistynyt kuningaskunta
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,3
Keskitasoinen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
What is going on
I paid an old debt through arrow global Ltd. It’s showing on my credit file and paid and closed. Nearly a year later capquest start sending me recovery letters saying they aquired this debt may 2023 and the balance is outstanding. I’ve called three times and got told the payment history isn’t available so they are unsure if this debt is still outstanding but continue to send me letters about recovering the money while they investigate the issue and no one gets back to me
13. helmikuuta 2024
Vastaus yritykseltä Capquest
Hello David,
I am sorry to learn that you are being contacted regarding an account that you say has been closed; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200.
Kind regards, Matthew
I am in the process of bettering my…
I am in the process of bettering my life but because of this debt I’ve had for nearly 30 years I am unable to apply for another loan until this last loan is resolved. Instead of helping me feels like Capquest are not bothered. How do you expect me to pay off over £3000 when I’m not even working?? Very unhappy customer. Mr naveed Shad
12. helmikuuta 2024
Vastaus yritykseltä Capquest
Hello Naveed,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
So we can talk in more detail, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200
Kind regards, Matthew
Very proffesional Capquest employee…
Very proffesional Capquest employee easy to talk to no judgement throughout interview.
7. helmikuuta 2024
Vastaus yritykseltä Capquest
Hi Jean,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Helpful staff
5. helmikuuta 2024
Vastaus yritykseltä Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Excellent
Excellent, I was very nervous but they were very patient, clear instructions and gave plenty of time.
5. helmikuuta 2024
Vastaus yritykseltä Capquest
Hi Laura,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was patient. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Spoke to a very helpful and…
Spoke to a very helpful and understanding customer advisor. However I appear to not be receiving any of their text messages and they did not have my updated address, only one from 2020 so I worry what would have happened had I not called then when I did!
2. helmikuuta 2024
Vastaus yritykseltä Capquest
Hi Eleanor,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
I am sorry to learn that you are not receiving text messages; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. If this issue is still occurring, to discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200.
Kind regards, Matthew
Very helpful
2. helmikuuta 2024
Vastaus yritykseltä Capquest
Hi Gillian,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
understanding thankyou
30. tammikuuta 2024
Vastaus yritykseltä Capquest
Hi Simon,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Vastaus yritykseltä Capquest
Hi Ken,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite, caring and professional. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Answered my questions and sorted…
Answered my questions and sorted payment quick and no fuss
2. helmikuuta 2024
Vastaus yritykseltä Capquest
Hi Julie,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
In order to understand your experience more, and to ensure there are no unresolved actions still pending, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200. I look forward to hearing from you.
Kind regards, Matthew
SCAM!
SCAM!
This company wrote to my husband saying owed over £400 for an old credit card with RBS. Never banked with them!
Debt was dated back to 2002!
I called and was sushed at one point when I said can not chase a debt that old (over 5 years written off) and anyway he never had a card with RBS!
I called RBS and they confirmed this is a con.
I will be rasing a complaint and reporting to FCA.
1. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capquest
Hello Melanie,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Vastaus yritykseltä Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
I have requested a call back 3 times as…
I have requested a call back 3 times as I have to do after 4 and had no response
29. tammikuuta 2024
Vastaus yritykseltä Capquest
Hello,
I am sorry to learn that you haven't received a call back; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
Please note call backs are dependent on staffing levels and are not guaranteed. If you prefer you can call us on 0333 999 7200. If any call back is not answered we would continue to attempt to contact you via SMS, telephone and communication via email or directly in the post.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200.
Kind regards, Matthew
Very helpful agent and understood the…
Very helpful agent and understood the situation we are in. Great company to discuss financial burden’s with 👍
Top marks 💯😀
26. tammikuuta 2024
Vastaus yritykseltä Capquest
Hi Barry,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Hmmm , parasites calling
Fairly recently ive received a letter with a atached letter from Capquest and Arrow ( never heard of either until now ) Their letters are dated mid last year and more recently this year but both in the same envelope
They seem to think ive got or had a credit card from a UK bank with a outstanding balance of XXX , this letter gives no further information however ive never banked or had any credit card from this bank at all . I have been at my current address for ten years or so .never had ANY letters at all from this bank or this sleazy low life 'Arrow ' debt purchasing
Should i just ignore ? But wonder how they got my address
1. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capquest
Hello Frank,
We get our details from original clients and trusted third party companies, such as credit reference agencies. We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Helped me and made me feel calm
31. tammikuuta 2024
Vastaus yritykseltä Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
THUGS AND BULLIES
Thugs at Capquest still refuse to do anything but bully and blindly believe their ''client'' who has no evidence of what they are instructing Capquest to collect. I sincerely hope this goes to court so they can pay the court fees and ruin whatever reputation they have and hopefully be put out of business. They'll continue to get a daily 1* review until they sort and apologise
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capquest
Hello,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
No matter how many reviews you leave, only one will count towards our TrustPilot score. As I have explained in my previous replies, I would be more than happy to sort this for you, however you would need to get in touch with us for us to sort this for you. For security purposes I cannot access this account and discuss this in detail with you if you don't call us on 0333 999 7200 or message us through your online portal at: https://portal.capquest.co.uk
Kind regards, Matthew
POSSIBLE SCAM
POSSIBLE SCAM - see Google reviews which have an opposite rating to here!!! This appears to be an active, registered UK company with a VERY convincing set up. Scary how much info they had.
They wrote a letter that was VERY official looking and told me about an account that I do have, and a very similar balance (a coincidence?) but after contacting my card issuers, they confirmed they had not sold on the debt. When I checked the number on the letter, it is listed as a SCAM
29. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capquest
Hello Charlie,
We're regulated by the FCA and ICO, and as such take our legal and regulatory obligations very seriously, to ensure we operate ethically and support our customers with their financial needs.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
The girl was very understanding and…
The girl was very understanding and stayed calm as I became more anxious.
26. tammikuuta 2024
Vastaus yritykseltä Capquest
Hi Evelyn,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding and calm. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Vastaus yritykseltä Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
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