Capital Street FX Arvostelua 44

Vastaus yritykseltä Capital Street FX

17. elok. 2025

We respect every client’s right to share feedback, but we must firmly correct falsehoods.

1) Terms explained and accepted before trading

Before funding your account, you contacted us multiple times regarding the bonus, scalping rules, and restricted strategies.

Each time, our team explained the rules. They are also publicly available on our website.

You later accepted them in writing before the 650% bonus and 1:10000 leverage were applied.

The published rules:

Minimum filter: less than or equal to 320 seconds and less than or equal to 5.5 pips.

Standard criteria: less than or equal to 30 minutes and less than or equal to 20 pips per lot.

Application rule: if less than 10% of trades breach standard criteria, the minimum filter applies; if more than 10% do, the standard criteria apply.

2) Report request and first report

After two days of trading, you stated you had already met the requirements and asked us to generate a report to check withdrawal eligibility.

At your request, we shared the first report, which showed 100% of trades violated the standard criteria.

Along with this, we politely asked how you intended to adjust your trading style going forward to avoid further violations.

3) Client response

You reacted with frustration, claiming you were only aware of the minimum filter and that the standard criteria had not been explained.

You began calling us a scam and threatened to leave a damaging review.

However, the screenshot you shared of an earlier chat confirmed both criteria and the 10% rule had been explained clearly.

4) Second report (for clarity)

Our monitoring system always checks trading against both filters. While the first report was generated with the standard criteria, you had already been informed by email that the account was in violation under both sets of rules.

To remove any doubt, we later shared a second report, which confirmed violations under the minimum filter as well: 47% of trades were less than 5.5 pips and 12% were less than 320 seconds.

5) Withdrawal

You submitted a withdrawal request at the same time as posting this review.

The withdrawal of your entire £1000 deposit was processed promptly.

Important: All actions—opening the account, applying the bonus, trading, canceling the bonus, and requesting the withdrawal—were entirely your independent decisions.

Capital Street FX has a 15-year track record of honoring every valid withdrawal without exception.

6) Facts for readers

All rules were clearly explained and accepted before trading.

The first report showed 100% violations under the standard criteria.

The second report confirmed violations under the minimum filter as well.

The client’s own screenshot confirmed both criteria had been explained earlier.

The account was never restricted.

Withdrawals are always processed — no valid request has ever been denied in 15 years.

Despite these facts and courtesies, the client chose to misrepresent events and publish a review based on falsehoods.

Conclusion
Capital Street FX acted transparently and professionally at every stage. The records demonstrate that the terms were explained, accepted, and applied consistently. While we understand disappointment at unmet profit expectations, accusing us of scam in these circumstances is not only false but legally defamatory. We categorically reject such claims and stand by our integrity, transparency, and long-standing track record of fairness.

Vastaus yritykseltä Capital Street FX

9. elok. 2025

Dear Rishi

Thankyou for sharing your thoughts.

We are happy to learn that we have been able to fulfill your expectations and remain available to support you going forward as well.

Best Regards

Capital Street

Vastaus yritykseltä Capital Street FX

22. heinäk. 2025

Dear Client,

We have thoroughly reviewed your concerns and find no discrepancy in how your case was handled.

You visited our website on your own, showed strong eagerness to get started, and even requested us to fast-track your KYC so you could deposit quickly and claim the bonus. After making the deposit, you personally requested the 200% bonus—terms of which clearly outlined the required trading volume and were shared with you in advance.

Despite accepting the terms initially, you abruptly reversed your consent, began using abusive language, and demanded an immediate withdrawal. As per our policy, your withdrawal was instantly processed, and a copy of the transaction was promptly shared with you.

We also note that you've posted nearly identical complaints against multiple other brokers. It’s difficult to understand how one trader is consistently facing the same issues across unrelated platforms, which suggests the problem may not lie with the service providers.

We stand by the professionalism of our team and the fairness of our process.

Should any reader wish to verify the facts, a copy of the full conversation and your emails is available. These communications clearly show that our team responded with courtesy, provided all requested information, and maintained professionalism throughout—despite the continued use of abusive and inappropriate language on your part.

— Capital Street FX

Vastaus yritykseltä Capital Street FX

Päivitetty 25. toukok. 2025

Dear Ansha Blinds

Our records indicate that you have not been a client of Capital Street at any time.

Your post paints a false narrative of having spent weeks trying to meet some bonus requirement.

We are very confident that a live account has not been opened for Ansha Blinds at Capital Street Fx to trade with, in any capacity. And therefore the question of a bonus and any associated terms does not even arise.

We would welcome you to provide details of your account if you have a opened any live account with us that has been funded and traded with.

We provide unbeatable trading conditions with or without promotions to all clients including raw spreads, leverage of 1:1000 and higher, the longest trading hours in the fx and cfd industry for all markets including weekends, pre-market and after-hours trading. Thus there is no question of luring any users.Our products and services are completely transparent and our competitive strength is based on providing the lowest trading costs for professional traders with the highest possible range of choices.

All clients at Capital Street can choose to trade with or without any promotions.The promotions are strictly to be requested by clients if they desire to benefit from them.A thorough understanding of all promotions is very clearly elaborated on our website and clarified to all interested users in exhaustive detail.

Misleading genuine users and prospects considering Capital Street for some ulterior motive, without providing any rmfactual detail only serves to harm the Trustpilot platform and its reliability.

Capital Street

Vastaus yritykseltä Capital Street FX

25. kesäk. 2024

Dear Tim,

We would like to address your concerns and clarify the situation with the facts at hand:

You began trading with a total amount of $54,325, which included your deposit of $5,300 and $49,025 in bonus funds provided by us. Over a period of 15 days, you traded a total of 88 lots. On June 5th, 2024, your account wiped off completely, leaving a balance of $9.52. We would appreciate it if you could clarify the basis of your claim for additional funds.

It is important to note that the loss of funds in your account was a direct result of poor risk management on your part. None of the trades in your account had stop losses or take profits applied. At one point, your account balance reached nearly $61,000, which provided ample opportunity to secure profits. However, instead of closing your trades to lock in gains, you opted to open approximately 30 new lots, again without applying any risk management strategies. Consequently, your account was eventually wiped out. It is essential to understand that your trading decisions and style are solely your responsibility, not ours.

Additionally, your trading behaviour indicated an intent to take full advantage of the bonus funds without adhering to the associated obligations. We have consistently acted in good faith and honoured your requests. When your account experienced a significant draw-down, you requested to cancel the bonus and withdraw funds. Despite this being against our rules, we accommodated your request. You indicated that you would close your positions once they returned to profit and withdraw your funds, to which we also agreed. Throughout this process, we repeatedly cautioned you about the risks of keeping positions open without proper risk management. Unfortunately, these warnings were ignored, and instead of closing positions when they became profitable, you opened new trades.

Now, you are making unfounded allegations and attempting to demand money from us, despite the lack of funds in your account. Your actions, including sharing distorted and misleading information, are damaging our reputation unjustly.

We are more than happy to disclose all relevant details pertaining to this particular matter to provide full transparency to any interested party.

We hope this clarifies the matter and encourages a resolution based on facts and mutual respect.

Vastaus yritykseltä Capital Street FX

Päivitetty 17. kesäk. 2024

We have reviewed your emails and found the following response from our support team:

Our support team received an email from you without any screenshot of the error. In response, they provided a video tutorial explaining how to download the trading terminal and adjust your antivirus settings, which can sometimes block downloads. Please note that your email was received at 10:42 AM on June 13, 2024 and replied to at 11:15 AM on June 13, 2024.

Furthermore, the support team did not suggest that the issue was normal. They explained why these alerts appear when downloading an executable file from the internet, a topic that can be verified through search engines. Here are a few reference links for further information:
https://woshub.com/how-to-disable-open-file-security-warnings-in-windows-7/
https://superuser.com/questions/507072/open-file-security-warning-when-downloading-files-with-chrome

Each user has unique system and security preferences, which we cannot override or suggest bypassing as it is completely against the privacy policies. Additionally, no other users are experiencing a similar error; it appears to be specific to your system. If you had provided a screenshot of the exact error, our technical team could have investigated it further.

We would also like to clarify that if a user is not comfortable running an executable file, they do not need to download the desktop terminal. We offer a variety of trading terminals, including Act Web Trader and Act Lite, which do not require any downloads. You are welcome to try these alternatives as well.

Our team has promptly and diligently responded to your emails. Therefore, claiming that we do not care or do not understand is incorrect. If you experienced issues after receiving the video guide, it would have been helpful to inform us whether the resolution worked.

We once again request you to share a screenshot of the error in reply to their emails with a video guide on how to change your antivirus settings to run and install the file, so we can assist you more effectively.

Vastaus yritykseltä Capital Street FX

31. heinäk. 2023

Dear Shubham

Warm Greetings from Capital Street.

We are happy to welcome you and look forward to serving you.

Thank you for sharing your initial thoughts about our platform and trading conditions.

We hope that you find our service reliable and helpful in realizing your trading objectives.

Please feel free to reach out to our support teams at any time, should we be able to assist in any way, to enhance your overall experience with us.

Kind Regards

Capital Street FX

Vastaus yritykseltä Capital Street FX

Päivitetty 3. huhtik. 2025

Dear Ehizokhale Onuwabhagbe

We would like to take a moment to clarify the situation as per the discussion between you and our support team.

You used one of the bonuses that we offer to all our clients.

Based on the trades in your account, our systems flagged multiple violations of the terms of the bonus that was applied in your account. To explain the exact violations, our teams diligently sent you all the details in a report for ease of reference and answered your questions via email.

Further to our notification, the trading in the account multiplied the violations manifod.

When our teams reached out to you to advise you that this seemed to be a case of wilful violation of the terms, you informed us that you are completely unfamiliar with trading, as well as the meaning of the technical terms mentioned in the terms. This is in line with what you have stated in your post below.

Based on the continued violations of the terms, the company had an express right under the terms of the bonus that you accepted, to cancel the bonus, close the account and return your funds back to you.

In the actual event, what was done was that your bonus was cancelled, as you clearly indicated your inability to follow the terms, AND you WERE SENT FUNDS INCLUDING YOUR PROFITS UPTO the point, where you were first notified of your violation of the terms.

You have chosen to carefully exclude facts which may indicate that you did not want to trade in line with the terms and have greatly exaggerated the amounts in question.

Please Note, that the amount you have referenced, includes $1750 in bonus funds that are not withdrawable. On removal of this amount, the balance in the account is $4400 approximately. $900+ was transferred to you. The remaining amount represents profits that were generated via violation of the terms, primarily scalping.

Please be advised that, all rights under the bonus, come along with obligations.

We are happy to share all further details publicly, for further verification of the facts.

Your emails sent to us after the repatriation of your funds lend credence to our belief that the violation of the terms was done willingly, and include indications that you shall continue to malign us on public fora, despite our attempts to provide a more than fair resolution to your specific situation.

Vastaus yritykseltä Capital Street FX

26. jouluk. 2022

Dear Ahmed

Thank you for sharing your feedback.

We are grateful for your encouragement and look forward to serving you in 2023 and beyond.

Best Regards

Capital Street

Vastaus yritykseltä Capital Street FX

Päivitetty 12. jouluk. 2022

The choice of trading technology a broker offers its clients, is based on the overall strategy of the broker and how it would like to develop its brand.

Would it like to offer traders a new alternative to the existing brokers, wiith new tools, lots of new markets, better trading conditions and a different user experience OR would it want to be the same product as thousands of others with a different name?

Would it like to be a clone of thousands of other brokerages that offer the same markets, the same platform(MT4 or 5), the same set of trading tools and the same experience for traders?

To answer your question, most major independent brands that are respected in the industry do not priortize Meta Trader, or do not offer it AT ALL.

Our choice is to offer an alternative, rather than be a clone, for the benefit of traders that want a different and better user experience that is not restricted by the technology provider's rules.

To answer your question, here are a few very big brokers that do not work with MT4/5 for your reference. Many are public companies(or soon to be)

Saxo Bank
Plus500
Currency.com
EToro
Interactive Brokers

We welcome feedback from all users - clients or prospects.

However, it would be inappropriate for you to package your one-dimensional preference for Meta Trader into a "Review" that only misleads other traders that may not care for MT4/5. You have not had any experience trading with Capital Street FX. So to review it without actually having used any of our products or services, would generally be considered unfair. In case you have actually been a user, please do share details of your experience so that it can genuinely help other traders.

What you have NOT MENTIONED is that we offer all the below BENEFITS and more

1) Leverage of 1:1000 and higher
2) Raw Spread accounts for qualifying accounts, with spreads as low as 0 pips.
3) After-hours and pre-market trading in US stocks
4) More than 1000 trading instruments with the ability to add instruments on demand
5) The ability to create your own trading robots using our wizard without any coding whatsoever and backtesting for free before running it on live accounts.
6) Many more benefits such as bonuses(for those who would like to use them), one click trading, IB rebates upto $20 per lot and alot more.

We would request all prospective traders to register with us for free and test everything we offer in free demo accounts as well as live accounts that can be previewed in full before making any deposits.